Toyota of North Austin

Sony Bala I worked with Sony Bala on a recent car purchase. It was by far the quickest purchase ever for me and this is about the 15th car purchase that I’ve ne I worked with Sony Bala on a recent car purchase. It was by far the quickest purchase ever for me and this is about the 15th car purchase that I’ve negotiated for myself or others. He offered a great price so I really didn’t have to negotiate - we just accepted his offer as is. Not the norm! More

Be sure to ask for KP Kirkpatrick, Service Consultant. KP Kirkpatrick in the Service Department is one of the best Service Consultants I have had the pleasure to work with. He handled everything for me fro KP Kirkpatrick in the Service Department is one of the best Service Consultants I have had the pleasure to work with. He handled everything for me from the smallest details to the bigger issues regarding what needed to be done in getting my Prius back on the road. My platinum warranty (I had purchased at Charles Maund) was good advice (from Adam Barker who sold me my car and the warranty) because it paid for itself on this single repair!! KP even arranged my rental car saving me time and energy by doing so. KP called me twice over a period of 3 days keeping me informed on the progress of my car’s repair. He made all the arrangements in locking down the insurance adjuster’s day and time of arrival as well. When I picked up the car on the 3rd day (morning) it had been raining all night and into the morning. When I received my Prius I saw that they had gone to the trouble of washing the car. Even though it might begin raining again at any moment. But the rain had stopped and I drove away fully washed, a $0 payment for all the work they had completed, (around $2,400), rental care gone and I was on my way. I know this is quite a long letter, but I have purchased many, many cars over the past 49 years. And when a dealership goes that “extra mile” to prove they are the best, not by saying it, but to litterly prove by their service that indeed talk the talk, and walk the walk, people need to hear such experiences from the customers. KP Kirkpatrick, my service consultant is the best. No need to worry, he’ll take care of you. He also has a great attitude, and sense of humor that is always welcomed. Am I satisfied with Charles Maunds service? You bet I am! More

Perfection Everything was so quick with no beating around the bush. We were able to negotiate for a great price and everything was ready by the time I got in aft Everything was so quick with no beating around the bush. We were able to negotiate for a great price and everything was ready by the time I got in after my 5 hour drive. So pleasant. More

Best Service I recently went to Charles Maund and the service is amazing. Jonathan Nevels was my salesman, he had the car ready when I arrived. Charles Maund bea I recently went to Charles Maund and the service is amazing. Jonathan Nevels was my salesman, he had the car ready when I arrived. Charles Maund beat the pricing from another dealer and the car had all the specs that I wanted and even a few more. thank you for the exceptional service. More

Director of Corporate Relations SOTX From the buying of my car with the salesperson Marco, to meeting the Owner/GM Jim DiMeo to the best part of the experience, Mr. Jerry Hernandez my AWE From the buying of my car with the salesperson Marco, to meeting the Owner/GM Jim DiMeo to the best part of the experience, Mr. Jerry Hernandez my AWESOME service manager! Jerry greeted we with a smile and a handshake and a question that was so pertinent "how may I serve you today". He ushered me into the waiting area offered coffee and a donut and showed me where i may choose to do work while waiting for my service to be complete. Once my car service was complete he escorted me to the cashier, reviewed my service information sheet, made some recommendations and then we made our way to my car whereby he stated I thought you might need a little tiding up so I did a quick vacuum and wipe down of your car. With a smile and a firm handshake he bid me good bye and reminded me to let him know if there was anything further he could do please call the number on his business card, on the back he gave me his personal cell phone. Jerry Hernandez is a customer's dream, a true servant leader for Charlesf Maund Toyota, giving to the customer and serving them with kindness, courtesy, respect and understanding. A true master of service is what Mr. H is, as far as I am concerned he set the standard for all other CMT service manager to strive to achieve. Thank you for all you did to make my service experience superior!!! More

10,000 service chris Heiman goes out of his way to handle the service for my two Toyota's. He works on my schedule as much as he can. chris Heiman goes out of his way to handle the service for my two Toyota's. He works on my schedule as much as he can. More

Excellent Service Lance was very helpful in replacing my part under warranty. Him and repair team had me in and out in less than 90 minutes! Thanks! Lance was very helpful in replacing my part under warranty. Him and repair team had me in and out in less than 90 minutes! Thanks! More

Great service Quick friendly service work is always done right. Wait time is minimal. Service consultant always communicates any concerns with my car and gives me o Quick friendly service work is always done right. Wait time is minimal. Service consultant always communicates any concerns with my car and gives me options/advice for getting the repairs completed. More

Fast and friendly I Randomly went in to service my car and they got me in fast and with such great service. I’m very pleased.with the visit. I Randomly went in to service my car and they got me in fast and with such great service. I’m very pleased.with the visit. More

Maintenance Good experience. Got in quickly...waited for vehicle. Waiting room quiet and calm. Kevin explained things to me that needed to happen. Extra steps Good experience. Got in quickly...waited for vehicle. Waiting room quiet and calm. Kevin explained things to me that needed to happen. Extra steps were done quickly and I went about my day. More