Toyota of North Austin

Excellent Sales Team In April, 2017, I shopped for a new truck in Austin, TX, reviewing Toyota, Ford, Chevy and Dodge offerings . The Charles Maund Toyota sales team was In April, 2017, I shopped for a new truck in Austin, TX, reviewing Toyota, Ford, Chevy and Dodge offerings . The Charles Maund Toyota sales team was by far the best. Veronica Sifuentes was just excellent as the point sales person. She listened to me to understand my needs/wants and then matched me with Toyota's best/most appropriate product (2017 Tundra). Unusually strong sales skills/talent, very easy to work with and followed up on everything. The sales experience was much better than anticipated, with no pressure, honest negotiations, reasonable give and take, and a very efficient sales close process. An interesting note: While talking with Ford, I mentioned I was trading in an old Toyota Tundra and shopping for a new "best" truck. Their sales guy said "Hmmm, most Toyota owners buy another Toyota truck, because they so enjoyed their prior one." Absolutely true, and after reviewing/driving the top 4 truck brands - I bought another Toyota Tundra. My last one was the best truck I've ever owned, with no significant repairs needed in 9 years of ownership. Currently, Ford F150 gets better gas mileage, Chevy Silverado has more tech inside, Dodge Ram is kind of pretty, but the Toyota Tundra is the most reliable, has the best repair record, is safer and will haul you out of the ditch every time - no sweat. The truck is just awesome - buy one and you will not regret it. More

Great service from Effrim Veal! He's an awesome service adviser. He kept me informed and was very courteous. I'd highly recommend Charles Maund as a resu service from Effrim Veal! He's an awesome service adviser. He kept me informed and was very courteous. I'd highly recommend Charles Maund as a result. More

Pleasure doing business with friends. This is my second automobile with your company and you have always exceeded my expectations. Quick response to my query. Complete information on pro This is my second automobile with your company and you have always exceeded my expectations. Quick response to my query. Complete information on product, pricing and delivery. Everyone at Charles Maund treats my wife and I as if we are special. We always look forward to our experience with Charles Maund. More

Great Service The full 36 month service and minor sun- roof repair were completed quickly and thoroughly. The service representative, Jerry Hernandez explained what The full 36 month service and minor sun- roof repair were completed quickly and thoroughly. The service representative, Jerry Hernandez explained what needed to be done and called me promptly when the service was done and my car was ready to pick up. More

GREAT SERVICE Chris in service department was excellent and I'm always happy with the service I get there. I bought my vehicle there and will always get it serviced Chris in service department was excellent and I'm always happy with the service I get there. I bought my vehicle there and will always get it serviced there with guys like Chris taking care of me. More

Service The technician was professional and friendly, service was done in least amount of time then expected, Technician were able to explain what need to be The technician was professional and friendly, service was done in least amount of time then expected, Technician were able to explain what need to be done and why, Really appreciated it. More

Collision repair work The repair of my rear bumper went smoothly, efficiently, and professionally. There was a problem with the insurance company, but it was dealt with in The repair of my rear bumper went smoothly, efficiently, and professionally. There was a problem with the insurance company, but it was dealt with in a manner that was very helpful. Most of all, I was treated thoughtfully and well. More

OIl change The service guys were very friendly and helpful. The service was quick and the waiting room was filled with donuts and coffee for the wait! The service guys were very friendly and helpful. The service was quick and the waiting room was filled with donuts and coffee for the wait! More

Bought a new Toyota RAV4 XLE 2017 We bought a Toyota RAV4 XLE 2017 from Hieu Nguyen. Hieu was very knowledgeable about the Toyota cars and were able to explain every feature and optio We bought a Toyota RAV4 XLE 2017 from Hieu Nguyen. Hieu was very knowledgeable about the Toyota cars and were able to explain every feature and option in every models we asked. Hieu spent about 4 hours with us making sure we find the right car that we wanted. The whole buying process was smooth and pleasant. We bought 5 new cars in the past from other dealers, and compare to Charles Maund, this was the most pleasant experience we ever had. Although I found couple defects on a RAV4. 1. The weather strip on the trunk where the glass attached to to the frame was damaged. I showed Hieu and he said he would take care of that issue for me. 2. I discovered a small scratch on the edge of the driver door. I haven't show this scratch to Hieu yet. Besides the two issues mentioned above, I am very satisfied with the service and commitment that Hieu provided to me. I will definitely buy a car from Hieu again in the future and will recommend all my friends to buy from Hieu. More

I fly in from California I was greeted like a VIP. Picked up from the airport by my salesman/best friend Princz B. We arrived at the Charles Maund Toyota in the morning greete I was greeted like a VIP. Picked up from the airport by my salesman/best friend Princz B. We arrived at the Charles Maund Toyota in the morning greeted Courteously and family like by all the staff. We were given refreshments and snacks. The paper process for our vehicle was smooth and very well done. It was like we spent more time getting to know the staff from the managers to the lot attendants instead of the paper process. Like meeting friends at church function vs a sale. I was very impressed and thankful. Especially since i work in the car dealership environment in California for a major European brand. I will continue to do my toyota business with this dealership as long as my guy Princz B. Is there. Loyalty, honor and commitment. Thank you More