Toyota of North Austin

Truly Exceptional My mechanic advised me to buy a Toyota, He told me it was the one car that never showed up in his shop for repairs. He actually had never worked on a My mechanic advised me to buy a Toyota, He told me it was the one car that never showed up in his shop for repairs. He actually had never worked on a Toyota. From the minute I walked in (holding an email from Matthew McCreight who had answered me within 5 minutes the night before) I could tell this was a special place. I have never been in a car dealership that was so intent on providing superior customer service. I could try to explain in detail all the special things that Matthew did in order to get me my beautiful Corolla, but I'm not sure anyone would believe me, I just know that Matthew and the entire staff went out of their way to make sure I was comfortable, aware of the process, and that I would walk out with a new car that was right for me. Matthew's attention was constant. Even though he's a manager, he was either by my side or checking in every five minutes. I told Matthew what I needed and he found me what I needed and more. I wasn't alone. I had my blind brother with me and unlike many other places, my brother was just another client -- but one that was treated as well as any other customer. That was special in and of itself. It takes class -- and you can't buy class. You either have it or you don't. I highly recommend Charles Maund Toyota, Matthew McCreight, and Santana Coronado for their professionalism. It was a wonderful experience and I will never forget it. More

Leased new RAV4 My lease on a 2012 Camry was coming due and the dealership invited me to look at a new vehicle. When I chose a RAV4 this time Johnathan Madrid worked My lease on a 2012 Camry was coming due and the dealership invited me to look at a new vehicle. When I chose a RAV4 this time Johnathan Madrid worked hard on my behalf to structure a new lease that met my budget. I give him highest marks. More

Great Experience This was our 7th car to buy in the last 40 years. Our experience was the best yet. Friendly, knowledgeable, good attitude, comfortable show room and This was our 7th car to buy in the last 40 years. Our experience was the best yet. Friendly, knowledgeable, good attitude, comfortable show room and Joe was very pleasant during the delivery process. Easy Peasy. More

Excellent service and worked with me on offering price I recently purchased a 2013 TOYOTA Camry LE at Charles Maund Toyota and the experience exceeded my expectations across the board. Patrick Brawley sal I recently purchased a 2013 TOYOTA Camry LE at Charles Maund Toyota and the experience exceeded my expectations across the board. Patrick Brawley sales man provided all inquiry on my search car and took me to test drive.There was no pressure to negotiate price and made deal and bought car in 1 hour of time. I would recommend dealer, if you want to buy car locally. More

excellent customer service I really appreciated the thought and care that went into my car selection process- we were happy to buy the PriusC with the best deal we could ever ge I really appreciated the thought and care that went into my car selection process- we were happy to buy the PriusC with the best deal we could ever get! I strongly recommend for anyone to come by and check out what this dealership has to offer (: More

Upgraded my rating to 4 STARS. Correction: Just like newspapers and other media do when they make a mistake, I will have to change the rating I gave Charles Maund Toyota before. Th Correction: Just like newspapers and other media do when they make a mistake, I will have to change the rating I gave Charles Maund Toyota before. The reason is that I took the car to the dealer and it turns out that the horn is as loud as it can be, or as the man that checked it said: “that is your Toyota horn.” As far as getting the horn to go off when one locks the car, it is not set to do that on this model (2015 Corolla LE). So the only thing I might be unhappy about is the fact that when the dealer received the license plates I was not contacted, other than that they pass with flying colors. More

Excellent Experience I recently purchased a 2015 TOYOTA PRERUNNER DOUBLE CAB at Charles Maund Toyota and the experience exceeded my expectations across the board. Carolos I recently purchased a 2015 TOYOTA PRERUNNER DOUBLE CAB at Charles Maund Toyota and the experience exceeded my expectations across the board. Carolos Samudio (New Car Sales) from the initial point of contact did a great job. He was responsive to my inquiries and diligent in working hard to ensure I found the exact vehicle of my liking. I worked with Brendan (Finance) who I can not say enough good things about. He was professional, funny and played a crucial role in my decision to purchase a vehicle at Charles Maund Toyota. I am also impressed with the follow-up after the sales to date. I hope the service department is as enjoyable to work with and recommend Charles Maund Toyota highly if you are looking to purchase a new vehicle! More

Poor customer service Rude and unprofessional. Purchased a new car in 2014 with no problems. Tried to purchase another car in 2015- different salesman. He was rude and u Rude and unprofessional. Purchased a new car in 2014 with no problems. Tried to purchase another car in 2015- different salesman. He was rude and unprofessional in everyway. Customer representative was extremely rude. I had no problem paying cash for the car- they just wanted to "up-sale" everything and rip me off! More

Terrible, Awful experience. Go to Round Rock Toyota! We had a terrible, awful, horrible experience with Charles Maund. We were lied to about when our car would be delivered, lied to about when it actuall We had a terrible, awful, horrible experience with Charles Maund. We were lied to about when our car would be delivered, lied to about when it actually arrived, and felt generally taken advantage of in the delivery process. Fast forward to the day we were buying the car. Nearly EVERY SINGLE THING on our paperwork was wrong (name, address, email, down payment amount, financing options, etc), and our finance guy would change one thing, then forget to change the rest, change another thing, forget to change the rest, and on and on and on. What should have taken 20 minutes took over an hour and a half. THEN, about 7 days after we bought our car, I get a call from the same finance guy saying they never got the check from our bank, and to "expedite the process" for them. So I went up to our bank, and they were able to track the check and see that it was signed for FIVE DAYS EARLIER. The finance guy said "Oh, I never checked for it. I'll see if I can find it." Then why would he call me?!?! Finally, and most importantly, they ran our credit illegally. We repeatedly said we have our own credit, do not run our credit, and about 2 weeks later I get a letter in the mail saying Charles Maund requested my credit, along with my credit scores. When I told the manager all this, they said they'd buy me a tank of gas. I asked for credit monitoring for a year (after reading horror stories online...and after they said they had no idea who ran my credit), and they refused. Save your energy, time and money, and go to Round Rock Toyota. I recently took my car in to them to get something fixed, and they said they get 5-6 people A DAY who come in from Charles Maund because of a bad experience. More