Toyota of North Austin

Great service! I went in for my 5,000-Mike maintenance check. Tgey gave a nice, clean waiting room fully equipped w/coffee, water, sodas, and tv. It was fast servi I went in for my 5,000-Mike maintenance check. Tgey gave a nice, clean waiting room fully equipped w/coffee, water, sodas, and tv. It was fast service and they have very pleasant, efficient staff! It was a good experience! More

Getting your car serviced is a breeze I have been leasing cars at Charles Maund Toyota for about 6 years now and of course always get them serviced there. As far as I can remember I've ne I have been leasing cars at Charles Maund Toyota for about 6 years now and of course always get them serviced there. As far as I can remember I've never had a bad experience with the service department. As I always wait for the car, I have spent lots of time in the waiting areas and find the one to the right of the drive through to be the quietest of the two. Its a little worn, not fancy, but its fine for an hour and if you get there by 9:00 a.m. or so there's always donuts. The service reps are unfailingly polite and I've never had to bug anyone about waiting too long for my car. All in all it makes a necessary ho-hum routine quite palatable. More

Great experience I had a truly exceptional buying experience at Charles Maund Toyota, Shannon Brady made my buying a new car a great experience. He explained all th I had a truly exceptional buying experience at Charles Maund Toyota, Shannon Brady made my buying a new car a great experience. He explained all the car features to me and connected my phone. I was so happy with my new car purchase. Thank you Shannon Brady and Charles Maund. I love my new Toyota. More

Helpful, informative, polite staff Service rep Robert (Rob), was very helpful and looked and addressed the things i wanted done to my car. He answered all my questions and made sure i Service rep Robert (Rob), was very helpful and looked and addressed the things i wanted done to my car. He answered all my questions and made sure i was happy with the service provided. More

KP is a great man to work with. Checkin in and getting work done on my Sienna was a breeze with KP. He answered my questions, called me when he said he would, did not try to oversel Checkin in and getting work done on my Sienna was a breeze with KP. He answered my questions, called me when he said he would, did not try to oversell services and paid attention to detail. The car was ready for pick up when he said it would be. More

Great experience! My salesman and the finance manager were able to get me the car I wanted at the price I wanted, and at the payment I could afford. Definately a new e My salesman and the finance manager were able to get me the car I wanted at the price I wanted, and at the payment I could afford. Definately a new experience for me at a car dealership! More

Mailia says Japan said tires are good I had a great easy sale for Mailia, I picked a car online and she delivered it next day. They received retail so they were happy. Referred her two I had a great easy sale for Mailia, I picked a car online and she delivered it next day. They received retail so they were happy. Referred her two clients and bought two trucks in two years from Charles Maund. They brought the car to me and I questioned the tires, well a week later 300 miles I have a wheel issue that was not their fault. I had the tires looked at because I really didn't think they were good when Mailia dropped off the car. I was told they have about 3000 miles on them. I called same day and was told Japan sets the certified criteria. Not them. Well Charles Maund made a decision to sell to a good client who gave them $150,000 in sales in two year "worn" tires. This was a used car so I overlooked the tear in tint and worn leather. But the tires I questioned was to much. I asked for customer service they waited four days and wanted to see the tires. They could have asked that on day one I would have had Discount Tire hold them. Bad Bad Company. I hope the $500 you saved by screwing your best client will hurt your company. Karma will happen Mailia. More

Friendly and helpful My experience was excellent because of pleasant, helpful, knowledgeable, and friendly people. Worked with me in finding what type of car and packages My experience was excellent because of pleasant, helpful, knowledgeable, and friendly people. Worked with me in finding what type of car and packages I wanted on it. More

Selling bad cars They sold me a car had a lot of problem and they told me I can not return the car. AC was empty, CD player is not working any they said I have to fix They sold me a car had a lot of problem and they told me I can not return the car. AC was empty, CD player is not working any they said I have to fix it with my money. And after 2 days later engine light came on and they told me I purchased as is so I have to fix it. Do NOT buy car here. More

Very efficient transaction All things handled very well from start to finish. Loose ends promptly addressed. Saved a lot of time over other dealers. Well organized company and s All things handled very well from start to finish. Loose ends promptly addressed. Saved a lot of time over other dealers. Well organized company and staff. More