Toyota of North Austin

I didn’t have a scheduled appointment but had to take my car in since something was off. Staff took my car in and they were so attentive and responsive throughout the process. I was initially told my car wo car in since something was off. Staff took my car in and they were so attentive and responsive throughout the process. I was initially told my car would probably not get checked until the next day since I checked in around 2pm but by 5 they had called me that my car would be ready for pickup in 30-45mins. Always a great experience when I get my car serviced with this team/dealership. Thanks. More

Could not resolve my problem - issue happened 4x since I picked up my car from them picked up my car from them More

I bought a new Corolla Cross a month ago and they still haven't delivered the nylon floors yet. haven't delivered the nylon floors yet. More

Very unpleasant first (and most probably last) time at this place… intentionally misleading you into what service and the total price you will pay. I did email the manager and will update this if they cor this place… intentionally misleading you into what service and the total price you will pay. I did email the manager and will update this if they correct the situation… More

Worst service Ever. The service person does not understand what I asked for. Wasted my time and Toyota care servicing. The service person does not understand what I asked for. Wasted my time and Toyota care servicing. More

I had oil and filter change with appointment which was done within an hour and I am pleased. done within an hour and I am pleased. More

We had a great experience at Toyota of North Austin! The salesman, Behzad Masoumi, was polite, knowledgeable, helpful but not pushy. He seemed sincere and honest. He helped us to get the car we wanted a The salesman, Behzad Masoumi, was polite, knowledgeable, helpful but not pushy. He seemed sincere and honest. He helped us to get the car we wanted at a fair price. He even came in on his day off to assure the car arrived and was ready for us to pick up. Other people we interacted with such as the finance department were also extremely polite and helpful but not pushy. To be honest we never expected to have this pleasant of an experience at a car dealership. Our past experiences were much less so. I would highly recommend this dealership. More

Service just fine but only needed oil change First car not serviced by Toyota of Katy and young rep assured me he looked the records from there. Waiting area too crowded. Will be back not serviced by Toyota of Katy and young rep assured me he looked the records from there. Waiting area too crowded. Will be back More

We used Walter in the service department. He was amazing. Took my car in for a minor repair handed it with kid gloves. He went over and beyond to make me happy. I will return to him if / when He was amazing. Took my car in for a minor repair handed it with kid gloves. He went over and beyond to make me happy. I will return to him if / when I need my next service Thank you for hiring people like him More

This dealer will try to get as much money out of you as possible. They try to tell you that a bunch of random things need “immediate service” I don’t see how my A/C system needs to be cleaned when my car h possible. They try to tell you that a bunch of random things need “immediate service” I don’t see how my A/C system needs to be cleaned when my car has less than 25k miles and I have no issues with it. Not to mention they tried to charge me $175 for it. They also tried to get me to replace a filter for another $165 dollars. And when I looked at the picture that they showed me it definitely did not need to be replaced. By the time it was all done, they tried to get me to pay $565 for what was supposed to be a free oil change on my warranty. If you have a Toyota warranty then go there to get the free oil change and reject all the extra things they try to pin on you. And if you’re worried about what they say, check it yourself before you pay them to fix it. And if you don’t have a warranty, just change your oil yourself or go somewhere else. I bet it will be cheaper and you won’t have to deal with all of that. More