Toyota of North Austin - Service Center

Good, Customer, Service, and punctual with delivery of Service. Service advisor was kind and patient. Five star review! Service. Service advisor was kind and patient. Five star review! More

I recently visited Toyota of North Austin for an oil change, following the same process my husband did just last month. He had brought his own supplies and paid around $40. Wanting to follow suit, he sc change, following the same process my husband did just last month. He had brought his own supplies and paid around $40. Wanting to follow suit, he scheduled an appointment for me, but due to scheduling conflicts and inclement weather, I ended up bringing my car in myself. From the moment I arrived, I felt unwelcome. Jerry, the service advisor, appeared inconvenienced by my presence and approached my vehicle with visible reluctance. When he couldn’t locate my appointment in the system, he dismissed the confirmation text I had from Toyota of North Austin, insisting that my appointment had been scheduled for the previous day. Though I later realized the appointment might have been under my husband's name, Jerry was unwilling to consider the confirmation I provided and instead spoke over me in a condescending manner. Despite this, they agreed to “squeeze me in.” I clearly stated that I was there for the same service my husband received: an oil change with my own supplied materials. Jerry recommended a tire rotation, which I declined, noting that I had recently purchased new tires. He then presented me with a quote for $104, which I questioned since my husband had paid significantly less. He assured me that the final amount would be lower after they deducted the cost of the supplies I had brought in. However, when I received the final bill, it was over $104. At that point, I felt misled and attempted to voice my concerns. Instead of addressing the situation professionally, Jerry became defensive, raising his voice, talking over me, and even insinuating that I was trying to scam him. His demeanor was dismissive, aggressive, and completely inappropriate. The entire interaction left me feeling humiliated. Ultimately, he did adjust the bill to the correct amount, but the way I was treated was completely unacceptable. No customer should be made to feel disrespected or bullied, especially when they are simply asking for clarity on a charge. The experience was upsetting enough that I left the service center in tears. I had hoped for a straightforward and professional interaction, but instead, I was met with hostility and condescension. I strongly encourage Toyota of North Austin to reevaluate how they train their service staff in customer communication and professionalism. Based on this experience, I will not be returning. More

Phillip was super helpful to us when we brought my car if for the 20K service. Not only was he helpful, but he was incredibly kind and accommodating! for the 20K service. Not only was he helpful, but he was incredibly kind and accommodating! More

My Advisor Jared was very patient and kind. Jared confirmed all my information and didn’t miss a beat letting me know the services I needed. Everything was taken care of and off I went to cont Jared confirmed all my information and didn’t miss a beat letting me know the services I needed. Everything was taken care of and off I went to continue my day. More

Great efficient service. Very Helpful staff. Body shop staff exceptional service on spot of the moment in inclement weather. Thank you. Very Helpful staff. Body shop staff exceptional service on spot of the moment in inclement weather. Thank you. More

Nathan was patient, very helpful and explained what needed to be fixed for my car. needed to be fixed for my car. More

Thanks to Sergio in the Service Dept. for quick, professional service on my Toyota Highlander for quick, professional service on my Toyota Highlander More

Person delivering the cars from the back drives reckless. She cut me off and blocked me in. These are not her cars she is driving but customers. No regard for anyone or their vehicles. She cut me off and blocked me in. These are not her cars she is driving but customers. No regard for anyone or their vehicles. More

Very over priced! Did not have truck ready when I was told the day, I went to pick up early and they still charge me full price !!!!! Did not have truck ready when I was told the day, I went to pick up early and they still charge me full price !!!!! More

Always accommodating, excellent customer service. Quick to get me in with any vehicle problems I have and resolve them in a timely manner. Great place to buy and get your vehicle serviced. Quick to get me in with any vehicle problems I have and resolve them in a timely manner. Great place to buy and get your vehicle serviced. More