Toyota of North Austin - Service Center

Service Appointment on 2018 Camry During my 1 yr servicing appointment, I waited near the checkout area. I heard servicemen go over what they did on the clients’ cars. Two were tol During my 1 yr servicing appointment, I waited near the checkout area. I heard servicemen go over what they did on the clients’ cars. Two were told about the service done and that their cars were WASHED. They had a 0 balance as did I since my car was 1 year old with less than 5000 miles. I’d like to know why my car wasn’t washed. Between my son and me, we purchased at least 6 cars in about 2 years. Melia in sales was so helpful and knowledgeable. More

Great service Every time I take my truck in for service I get great service from Kevin Coyne he is professional, helpful, and very nice. He is the only person I go Every time I take my truck in for service I get great service from Kevin Coyne he is professional, helpful, and very nice. He is the only person I go to. More

Car taken in because of water inside and carpets saturated I took my vehicle in because there was water inside and the carpets were saturated. There was a strong mold odor. I was told that the sunroof drain wa I took my vehicle in because there was water inside and the carpets were saturated. There was a strong mold odor. I was told that the sunroof drain was blocked and water backed up into my vehicle. There was evidence of mold throughout the vehicle. The dealership did mold remediation, replaced damaged interior and treated the non-replaced parts. My service rep, Walter Ortiz, did a fantastic job of keeping me informed of the progress. My insurance wouldn't cover any of the damage since it was not a sudden onset of water damage. They determined that it took place over time. Walter told me there is no way for the owner to check the drain and it would have to be done by the dealership. My concern is if owners don't have a way to monitor this type of thing, why the dealership doesn't check that each time the vehicle is brought in for service. I had my vehicle in for service approximately one month before this damage was discovered. If it had been I would not have been out almost $7,600 for the repairs. If I had that plus $2,100, I could have paid off my 2014 Highlander. This is the only complaint I have. More

delivered as promised service rep Harry kept me updated about service. In and out within time promised. He showed interest in the history of the vehicle and service provide service rep Harry kept me updated about service. In and out within time promised. He showed interest in the history of the vehicle and service provided, More

Never a Problem I have always found the techs and workers to be knowledgeable, friendly, and helpful. The proper work is always done and done properly. You are neve I have always found the techs and workers to be knowledgeable, friendly, and helpful. The proper work is always done and done properly. You are never ignored or left waiting. Thank you. More

Efficient and fabulous customer care! This was my first experience with Maund service and I was pleasantly surprised at how painless the process was. Everyone was very friendly and knowled This was my first experience with Maund service and I was pleasantly surprised at how painless the process was. Everyone was very friendly and knowledgeable, and my car was serviced quickly and returned clean! More

Excellent Exellent service. Pulled up was assisted by Phillip R. As always he does an amazing job. Had me in and out. Great service. Great customer service. Exellent service. Pulled up was assisted by Phillip R. As always he does an amazing job. Had me in and out. Great service. Great customer service. More

I will always buy my cars at Charles Maund Toyota I love this dealership. Just had my 5000 mile check which was free with my new purchase of my Rav4. The surprise was they vacuumed and washed my car I love this dealership. Just had my 5000 mile check which was free with my new purchase of my Rav4. The surprise was they vacuumed and washed my car. This may be the only honest dealership I've ever dealt with. I ?? my Rav4 More