Toyota of North Austin - Service Center

Mediocre Service because of Agent I have taken my Toyota vehicle to Charles Maund before and had a great service rep agent as well as a great service itself. However, recently I got a I have taken my Toyota vehicle to Charles Maund before and had a great service rep agent as well as a great service itself. However, recently I got a brand new Toyota vehicle in Houston and took it to Charles Maund Toyota to perform its first 5000 miles maintenance service, this time around my experience was not great (due to the agent). I made an appointment and was assigned an agent, I pulled up 10 minutes before my appointment and no one seemed to assist me. A few employees passed by saying that someone will come and assist me soon, but it has already been at least five minutes since I arrived. Finally, someone assisted me and radioed my assigned agent. I waited again, this time for my agent. Finally, the agent came but the agent was not friendly at all. The agent did not greet whatsoever and just went straight to asking my purpose for the visit. I told the agent and the agent followed through with the normal steps (name, have you been here before, etc). The agent informed me about the ETA and then left, not even escorting or directing me to the waiting lounge. I had to ask my agent where to go and the agent just said yeah when I pointed towards this specific door. Time passed and my agent called me via my cell phone, my agent had a nasty attitude because I told the agent that I have been with Charles Maund Toyota, but the agent could not find me in the database. I had to clarify with the agent that I have been with Charles Maund Toyota, but with a different vehicle. Next, the agent rudely asks for my address, I gave it to the agent, but the agent cut me off before I could even finish saying my address and told me that my vehicle is ready. I had to go find my agent by myself, signed the paperwork, and then the agent started escorting me. Both of us are outside in the service drive, where customers are pulling in, and the agent told me to go to the Cashier's office. The agent just pointed where I needed to go, while the agent was going to bring my car around. After signing the paperwork at the cashier's office, I proceeded back outside and didn't see my car nor my agent anywhere. I walked outside of the service drive garage and noticed my vehicle, so I began walking towards it (assuming my agent was by my car), but then a different agent ran and called me out saying that the key was with them and he handed me my key. I know Charles Maund does a better job because I witnessed other agents welcoming their clients at the service drive, other agents escorting their clients to the waiting room, other agents actively looking for the clients in the waiting room, and other agents escorting their clients to cashier's office. However, my agent is far below from satisfactory and this agent affects Charles Maund's customer service and hospitality. I would rate my experience even lower, but I feel that does not do justice to all the other agents that were welcoming and friendly. More

20,000 mile service check As always, I was treated with efficient friendly personnel. Joe explained all that was done. I never mind getting my car serviced, because it is alway As always, I was treated with efficient friendly personnel. Joe explained all that was done. I never mind getting my car serviced, because it is always a pleasant experience. More

Great Service I always have a great experience getting my car serviced at Charles Maund. I can schedule it when I need to online. I'm always greeted right away and I always have a great experience getting my car serviced at Charles Maund. I can schedule it when I need to online. I'm always greeted right away and with a smile, and the time it takes from start to finish is always quicker than I expect. This was my 6th visit, and I don't plan on taking my car anywhere else. More

The BEST! I actually look forward to going to Charles Maund Toyota. I feel like the team there does the BEST job possible. I feel confident that my car is going I actually look forward to going to Charles Maund Toyota. I feel like the team there does the BEST job possible. I feel confident that my car is going to last me a VERY long time thanks to the friendly faces at Charles Maund Toyota. More

Exceptional, as always From scheduling ease to quick and friendly service, everything about the service was pitch perfect. The wait was shorter than I anticipated and though From scheduling ease to quick and friendly service, everything about the service was pitch perfect. The wait was shorter than I anticipated and though I arrived a few minutes early, the car was serviced when I arrived. I bring both cars here for service because of the dependability and reliability of the service (and of J. Hernandez). More

Exceptional Philip Rodriguez was super nice and helpful for my service. And Joe Buantello went out of his way to help me with the process and saved me money that Philip Rodriguez was super nice and helpful for my service. And Joe Buantello went out of his way to help me with the process and saved me money that I didn’t to spend for my service. More

Fast Routine Service Took car in for routine maintenance and out of there in less than an hour. They have added a food bar since I last went in and still have free donuts Took car in for routine maintenance and out of there in less than an hour. They have added a food bar since I last went in and still have free donuts and computers. Kevin, my service guy, was friendly and professional. More

Another nice maintenance experience with Charles Maund I went to Charles Maund Toyota for 15K miles factory maintenance service last Saturday morning and it's another nice experience as my previous one. Th I went to Charles Maund Toyota for 15K miles factory maintenance service last Saturday morning and it's another nice experience as my previous one. The waiting room is a little crowded and now they have a small breakfast/snack bar offering Taco/hotdogs and other options at attractive price for breakfast in the waiting room. It's awesome! The mandatory soft drinks/coffee and donuts are still the same. I didn't feel that 40 minutes had passed when my car was ready after the maintenance was completed. Everything is perfect except that I may need to replace the air filter soon. Look forward to my next visit at 20K miles maintenance! More

Excellent service and I Did not have to wait long and the service advisor was prompt and friendly and the girls that worked at the Check out were awesome and I Did not have to wait long and the service advisor was prompt and friendly and the girls that worked at the Check out were awesome More

Great Service at Charles Maund Toyota I'm always treated very well at Charles Maund Toyota. My salesman, David Hardy once again took excellent care of me on the sales side. I have now purc I'm always treated very well at Charles Maund Toyota. My salesman, David Hardy once again took excellent care of me on the sales side. I have now purchased 4 cars from David, and it's been a pleasure every time. He makes the buying process so smooth and relaxed. Thank you David. On the Service side, Lance Culpepper also takes great care of me, explaining each situation completely and making sure the job is done well. Thanks Lance. More