Toyota of North Austin - Service Center

Steeped it up to way beyond expectations Met right away after pulling in to the service area for the 20,000 mi service. Service that in the past took an hour or so only took only 30 minutes. Met right away after pulling in to the service area for the 20,000 mi service. Service that in the past took an hour or so only took only 30 minutes. Advisor close out was great! Total experience was outstanding. More

Best Experience Ever!! My experience at Charles Maund Toyota was absolutely superb, from the beginning to the end of my car repair. Wes Newman who is the service manager, an My experience at Charles Maund Toyota was absolutely superb, from the beginning to the end of my car repair. Wes Newman who is the service manager, and whom I've known for 12 years, introduced me to Danyelle Chayhitz, the collision Representative for Charles Maund. She was very supportive, personable and above all very professional. She and Wes deserves a five star!! More

Good communication One week after I called regarding the airbag recall the service dept calls me and then got me scheduled for the next day. I had them do my 105k check One week after I called regarding the airbag recall the service dept calls me and then got me scheduled for the next day. I had them do my 105k check up and it was all complete by 5:30. They offered me a ten percent discount since the job was so extensive. I appreciated that! More

Quick service, very professional. I thought you were going to rotate the tires. I'm not sure if it was done or not. Was it, or was it supposed to have been done???? I didn't ask I thought you were going to rotate the tires. I'm not sure if it was done or not. Was it, or was it supposed to have been done???? I didn't ask for it, thought it was part of the service. More

Customer service Concerned about the up keep of customer's vehicles. l was very pleased. Did not take that long. I also liked the free drinks. Thanks. Concerned about the up keep of customer's vehicles. l was very pleased. Did not take that long. I also liked the free drinks. Thanks. More

Everything fine Good personal service which is what I expect from a Toyota dealer. This is one of the reasons why this is the third Toyota we have owned. Good personal service which is what I expect from a Toyota dealer. This is one of the reasons why this is the third Toyota we have owned. More

Quick IN OUT Friendly Service I took my car in for the first 20k mile service checkup. I used their online scheduling system to reserve a time slot. There were already a lot of car I took my car in for the first 20k mile service checkup. I used their online scheduling system to reserve a time slot. There were already a lot of cars ahead of me when I arrived, but a service writer was walking up to each car in line and writing up the necessary paperwork. He gave me his business card and asked for my cell number to call me when the car was finished. That let me go to the customer lounge rather than sitting in my car, waiting for the line to move. I was told the maintenance would take about an hour and a half, so I was surprised when the service writer came to the lounge and told me my car was finished in just a half-hour!. He went over the service checklist with me and booked my next scheduled visit without any upselling or BS. The cashiers were pleasant and quick (there was no charge for this visit). My wife has a Toyota that was bought at and serviced by another dealer. Every time she goes she complains about the indifference and take-it-or-leave it attitude of their service staff. Charles Maund is tops in sales and service. More

Well handled Three of four recalls handled as well as oil change and tire rotation in 2 hours. All well done, as usual. Friendly personnel all around. Three of four recalls handled as well as oil change and tire rotation in 2 hours. All well done, as usual. Friendly personnel all around. More

Exceptional Service I'm reminded each time I get service on my car why I'm a Toyota owner. One of the main reasons I forget is simply because I'm rarely there which is wh I'm reminded each time I get service on my car why I'm a Toyota owner. One of the main reasons I forget is simply because I'm rarely there which is why I own two Toyota's. When I do go in for maintenance, the experience is always the same. I'm greeted with a smile and a willingness along with the urgency and to address why I'm there and the importance of getting me back on the road in a timely fashion. I recently went in with some rattling noise coming from the engine bay. I was assured the issue could be resolved if duplicated. The Shop Foreman "Tim" rode along with me and I instantly felt as if Tim was more concerned with the rattle than I was and reassured me he would fix the problem. Turned out to be a simple heat shield that was repaired and ready for pick up the very next day at a very affordable price! I love my Toyota but more importantly love the people that keep it running perfect. More

First-rate Business as usual Apart from a lengthy wait time for a 15k service, the service tech was exemplary and professional in every sense. No hesitation recommending Charles Apart from a lengthy wait time for a 15k service, the service tech was exemplary and professional in every sense. No hesitation recommending Charles Maund Toyota. More