Toyota of North Austin - Service Center

Check up Excellence services, thanks for helping me getting really quick service , I did wait for less than 15 minutes . That's professional service . Once aga Excellence services, thanks for helping me getting really quick service , I did wait for less than 15 minutes . That's professional service . Once again thank you so much More

Great experience Have had a roar in my air conditioning for a while! Last visit we thought we'd cured it! No such luck! Brought it in this time and the new shop manage Have had a roar in my air conditioning for a while! Last visit we thought we'd cured it! No such luck! Brought it in this time and the new shop manager rode with me and the car didn't perfectly perform for him but you could hear a little bit! So they told me to bring it back when I could leave it and they would get it fixed!! More

Extra mile The service department at Charles Maund Toyota always go the extra mile to hel out. I brought my Highlander in for a recall notice and inquired about The service department at Charles Maund Toyota always go the extra mile to hel out. I brought my Highlander in for a recall notice and inquired about navigation system updates. Kevin Coyne looked into matter and determined that the necessary part needed to be ordered and installed at a later date in time. He patiently answered all of my questions and concerns. In the meantime the recall service was promptly performed. I don't spend much time with the service department as the Highlander has run flawlessly since I purchased it seven years ago. But on the rare occasion that I do need service I have always observed a can do attitude and usually above my expectations. More

Jerry Hernandez displays exceptional customer service. Jerry Hernandez displays exceptional customer service every time I am there for service. He is the only reason I continue to bring my white 1992 camry Jerry Hernandez displays exceptional customer service every time I am there for service. He is the only reason I continue to bring my white 1992 camry, yes 1992 :-), in for service. He greets you with a smile, and I'm sure it's not always easy pleasing every customer. If he is having a bad day, you will never know it. Jerry is #1!!! More

exceptional! the customer service I receive from martin flores is beyond anything I have ever experienced since being a car owner! we have been Charles maund custo the customer service I receive from martin flores is beyond anything I have ever experienced since being a car owner! we have been Charles maund customers for 20 plus years! from Alfred to Wes to Martin to Robert......all of the service is always exceptional! More

Maintenance appointment From my first phone call to schedule my 5000 mile Maintenance to picking up my car, all went smoothly and I was in and out in 1/3 the time anticipated From my first phone call to schedule my 5000 mile Maintenance to picking up my car, all went smoothly and I was in and out in 1/3 the time anticipated. More

Great Service I called the service department at 6:00pm Monday night and wanted to bring my car in Tuesday morning at 8:30am. The professional service advisor, Ange I called the service department at 6:00pm Monday night and wanted to bring my car in Tuesday morning at 8:30am. The professional service advisor, Angel, said "No Problem. We'll see you then" I arrived at 8:30am on Tuesday and was promptly greeted by a friendly face. When I told him I wanted to see Angel, he immediately let Angel know I was there. Even though Angel was assisting another customer, he acknowledged my presence and said he would be with me in just a few minutes. And, true to his word he was. This type of customer service is the rule, not the exception, at Maund Toyota. Keep up the great work! More

Great service! I went in for my 5,000-Mike maintenance check. Tgey gave a nice, clean waiting room fully equipped w/coffee, water, sodas, and tv. It was fast servi I went in for my 5,000-Mike maintenance check. Tgey gave a nice, clean waiting room fully equipped w/coffee, water, sodas, and tv. It was fast service and they have very pleasant, efficient staff! It was a good experience! More

Getting your car serviced is a breeze I have been leasing cars at Charles Maund Toyota for about 6 years now and of course always get them serviced there. As far as I can remember I've ne I have been leasing cars at Charles Maund Toyota for about 6 years now and of course always get them serviced there. As far as I can remember I've never had a bad experience with the service department. As I always wait for the car, I have spent lots of time in the waiting areas and find the one to the right of the drive through to be the quietest of the two. Its a little worn, not fancy, but its fine for an hour and if you get there by 9:00 a.m. or so there's always donuts. The service reps are unfailingly polite and I've never had to bug anyone about waiting too long for my car. All in all it makes a necessary ho-hum routine quite palatable. More

Helpful, informative, polite staff Service rep Robert (Rob), was very helpful and looked and addressed the things i wanted done to my car. He answered all my questions and made sure i Service rep Robert (Rob), was very helpful and looked and addressed the things i wanted done to my car. He answered all my questions and made sure i was happy with the service provided. More