Toyota of North Austin - Service Center

Great place to get your car serviced. They set expectations well and notify you of any changes in status through texts They set expectations well and notify you of any changes in status through texts More

Buen servicio 👍 y en la sala de espera ay café y donas y me entregaron rápido mi carro me entregaron rápido mi carro More

Great service. Quick. But they did leave grease on my one side door panel Happen before too. Quick. But they did leave grease on my one side door panel Happen before too. More

One of the best advisers ever I have in Toyota. Very helpful and friendly. Thank you very much Very helpful and friendly. Thank you very much More

getting my oil change is something i usually struggle to get done due to my anxiety, but toyota made everything really fast and easy! definitely appreciated the great service. get done due to my anxiety, but toyota made everything really fast and easy! definitely appreciated the great service. More

Toyota of North Austin always provides impeccable service with excellent value, thank you so much! with excellent value, thank you so much! More

Very professional and efficient. Made check in very easy. Anticipated my questions and concerns. Very helpful. Made check in very easy. Anticipated my questions and concerns. Very helpful. More

The service tech was efficient and communicative. The service was performed in quoted time frame. The service was performed in quoted time frame. More

Joe has been really professional to satisfy my request. Maintenance service has been really fast. Maintenance service has been really fast. More

Poor Installation and Damage to My New Car It was my first time to visit Toyota North Austin to have a front license plate installed. I went there as a walk-in client. I asked one of the staff if I need first time to visit Toyota North Austin to have a front license plate installed. I went there as a walk-in client. I asked one of the staff if I needed to register and get an appointment, and he said I just could wait for that. I was asked to wait while the technician worked on it, but the job was done poorly. During the first attempt, the drill slipped on the bumper and misaligned the plate mount. The technician tried drilling again, but the work was still incorrect, resulting in multiple holes in the bumper due to the drilling. The damage was so severe that I had to stop the technician from continuing the work, as it was clear that the car was being significantly damaged. I was extremely disappointed with the outcome, especially considering my car is brand new. One of the employees referred me to the manager, named Will, who attempted to fix the issue himself. However, he also failed to do a proper job and only created more holes in the bumper. When I asked Will if anything could be done about the damage, I was frustrated by his response: "There's nothing I can do about it." "I asked him if it was possible to polish the scratches and repair the damaged holes, but he just replied that the bumper is plastic, and there was nothing more he could do, adding that the damage would just be covered by the plate." I left feeling deeply disappointed and frustrated. I cannot accept the damage done to my new car and the lack of resolution provided. Is there anything you can do about it? More