Toyota of North Austin - Service Center

Went to get my 2023 truck serviced. For one they charged me for my oil change even though It’s supposed to be prepaid and they didn’t do the tire rotation they were supposed to do For one they charged me for my oil change even though It’s supposed to be prepaid and they didn’t do the tire rotation they were supposed to do More

The wait time is ridiculously long. I spent 6 hours there. On the email I was told that it would take 2-3 hours. In addition, the actual payment is way higher than I was offered in adva I spent 6 hours there. On the email I was told that it would take 2-3 hours. In addition, the actual payment is way higher than I was offered in advance. More

Jared does an excellent job every time I visit! I wouldn't go anywhere else! I wouldn't go anywhere else! More

Do you have quality control reps. Second time I take my car gol oil change service, rotation of tires and there is not enough oil in the car. Second time I take my car gol oil change service, rotation of tires and there is not enough oil in the car. More

Should be made more clear where to wait while service is completed. I waited unnecessarily for twenty minutes after receiving text car ready for pickup. I was told to wait, but not clear where to wait. completed. I waited unnecessarily for twenty minutes after receiving text car ready for pickup. I was told to wait, but not clear where to wait. More

I brought my 4Runner in for an alignment. Toyota wasn’t able to get the caster in spec. My truck has a 1.5 inch lift so it should t be hard to achieve. The before after adjustment was almost Toyota wasn’t able to get the caster in spec. My truck has a 1.5 inch lift so it should t be hard to achieve. The before after adjustment was almost no different than the before adjustment so I’m not really sure what they were doing with my truck for over 4 hours. I left the dealership with a bad alignment and $80 lighter in my pocket. It’s obvious my truck had a small lift so if you’re not cable of aligning lifted vehicles then tell me at the door so I don’t waste my time and money. Really not satisfied with the service. More

Great customer service! for now on,I will take my car to your dealership,recommend to anyone.Thanks, for now on,I will take my car to your dealership,recommend to anyone.Thanks, More

Muy mala ,me demore 3:45 horas para un simple cambio de aceite, demasiado mala aceite, demasiado mala More

They explain everything, make the experience really easy (from opting out/in to suggestions, picking up the vehicle, etc). (from opting out/in to suggestions, picking up the vehicle, etc). More

Every time I’ve gone for something, my advisor Jared makes sure everything is taken care of and provides the best options for our family as we depend on our vehicle. makes sure everything is taken care of and provides the best options for our family as we depend on our vehicle. More