Toyota of North Austin - Service Center

Phillip was absolutely one of the best service advisors I've had the pleasure of dealing with so far in the last 1 1/2 years I've been going there. He was honest, pleasant, chipper, and efficient. Thanks P I've had the pleasure of dealing with so far in the last 1 1/2 years I've been going there. He was honest, pleasant, chipper, and efficient. Thanks Phillip! More

I would give them 5 stars if they had reset my clock for it is a pain to reset. it is a pain to reset. More

Nice people. Great technical staff who get the work done in a timely manner. Reasonable prices. Clean modern facility with coffee and rolls free while you wait. Great technical staff who get the work done in a timely manner. Reasonable prices. Clean modern facility with coffee and rolls free while you wait. More

Service takes to long and every visit very expensive. Told 3 to 4 hours and takes 5 to 6. Told 3 to 4 hours and takes 5 to 6. More

Walter Ortiz was excellent at communicating with me about what my car needed. My only complaint is that I was charged $39 for Customer Pay Shop Charge for Repair order #R8167 created 2024-5-27 10:26:00AM ta what my car needed. My only complaint is that I was charged $39 for Customer Pay Shop Charge for Repair order #R8167 created 2024-5-27 10:26:00AM taken by Sergio Barron Rodriguez. Not one time during our conversation was told about the charge. I feel that this was dishonest on the part of Toyota North Austin. More

It is totally unacceptable for oil change and tire rotation to take 3 hours . I had an appointment. You should be ready to deliver the services to me without a reasonable period of time. My time is as rotation to take 3 hours . I had an appointment. You should be ready to deliver the services to me without a reasonable period of time. My time is as valuable as yours. I don’t appreciate being treated like it is fine to deliver poor service. More

Bait and switch deal on oil changes. $49 advertised… extra for 4.7 engine. 2 extra quarts cost 30 dollars more and took 2 and 1/2 hours to change my oil, with an appointment. Sergio, se $49 advertised… extra for 4.7 engine. 2 extra quarts cost 30 dollars more and took 2 and 1/2 hours to change my oil, with an appointment. Sergio, service Rep said he would give me a discount since it took too long. Nope, the discount was the same discount i was going to get for the online deal. $49.99.. More

Great customer service, and would recommend to any family member in need of an awesome service center. member in need of an awesome service center. More

Attentive and timely service. Phillip kept me updated on the progress of the needed service. Phillip kept me updated on the progress of the needed service. More

Incompetent staff, I went in for a regular service appt at 7am. I was the 3rd person in line and it took them 3 hrs to do the service which was only an oil change and alignment. at 7am. I was the 3rd person in line and it took them 3 hrs to do the service which was only an oil change and alignment. More