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Toyota of North Austin - Service Center

Austin, TX

4.1
1,281 Reviews
Call Service Center (512) 458-2331

1,281 Reviews of Toyota of North Austin - Service Center

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July 26, 2024

Martin Bernal-Rico is great & caring to listen & answer any question!! Great to have someone who portrays high customer service! More

by Barb.collins77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Bernal-Rico
Report | Print
Jul 27, 2024 -

Toyota of North Austin responded

Hello, we're happy you found our staff to be supportive during your experience here at Toyota of North Austin. Feel free to reach out to us if you need anything. Have a wonderful day.

July 24, 2024

The service department of this dealership has courteous professional employees. My car is now 21, and running well. More

by david6987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Manella
Report | Print
Jul 26, 2024 -

Toyota of North Austin responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 22, 2024

Friendly and professional service and a clean and comfortable waiting area. Very pleased with my experience. More

by NSB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I only interacted with people in the service department, but I don’t remember any names.
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Jul 26, 2024 -

Toyota of North Austin responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

July 20, 2024

My service advisor- Arielle - was fantastic and kept me updated with each part of the process. More

by LB
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arielle
Report | Print
Jul 20, 2024 -

Toyota of North Austin responded

Hi, we are very happy Arielle could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 19, 2024

Casey made sure I was taken care of in a timely manner. He definitely exceeded my expectations, and provided excellent customer care. Thank you so much :) More

by nsatriano
Workmanship
Recommend Dealer
Yes
Employees Worked With
Casey in service..5 stars
Report | Print
Jul 20, 2024 -

Toyota of North Austin responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 19, 2024

Had a great experience here. They were polite, quick and they had a nice area where I could wait and work at the same time! Definitely recommend! More

by Kala.simpson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service person
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Jul 20, 2024 -

Toyota of North Austin responded

Hi, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

July 19, 2024

Rafael Montalvo was great to work with during this process. He was very transparent and updated me about the process. More

by dg22
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Montalvo
Report | Print
Jul 20, 2024 -

Toyota of North Austin responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 18, 2024

Service was well organized, very thorough with great communication throughout the process. Jarrod was terrific to work with. More

by Rgcase3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod
Report | Print
Jul 18, 2024 -

Toyota of North Austin responded

Hi, thanks for your praise and kind comments about Jarrod. Please don't hesitate to reach out if there's anything additional we can do for you.

July 18, 2024

Joseph Callamore is a great service advisor with excellent communication. Lucky is an exceptionally rude service manager. I’ll be happy to work with Joseph anytime, however, I’d prefer never to spea More

by texnfly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Callamore
Report | Print
Aug 23, 2024 -

Toyota of North Austin responded

Thank you for your feedback. Please let us know if there is anything we can do to make your next visit a 5-star experience. Josie Easter, Service Customer Relations jeaster@toyotaofnorthaustin.com

July 18, 2024

Poor attentiveness Didn’t value me or my time Advisor never told me his name I wont come back More

by osro2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachary Fitzgerald
Report | Print
Jul 20, 2024 -

Toyota of North Austin responded

osro2, Thank you for your comments. I'm sorry that you had anything less than a 5-star experience. I cannot find your name in our database, I would love to hear back from you at jeaster@toyotaofnorthaustin.com. Sincerely, Josie Easter Service Customer Relations

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