Toyota of North Austin - Service Center

My rating for this dealer is based on my experiences with this dealer from purchase in January 2019 through service department encounters in 2023 and 2024. 1. In the purchase process, I had negotiated for this dealer from purchase in January 2019 through service department encounters in 2023 and 2024. 1. In the purchase process, I had negotiated for a specific car, which is customary; however, a different vehicle was waiting for me when I went to finalize the deal. The dealer only said something once I questioned them about the features that weren't supposed to be there. The salesman told me that car had been sold, but here was another very similar one (and only a little more expensive). Not only did they not disclose that they were trying to sell me a model with different features, but they also did not disclose that it was from another dealer and that the dealer had to repair the transmission before it was driven to Austin. 2. In the spring of 2023, I bent the rim of the alloy wheel and compromised the tire. With the spare baby-sized tire on, I headed to the service department. The service advisor told me I needed a new wheel; I have since learned some specialists repair alloy wheels for as much as 75% less than purchasing a new one. I reminded the service advisor that the tires were filled with nitrogen; he responded, "I don't think we have nitrogen here." I told him, "I bought the car here. Why wouldn't you have it?" when I picked it up, there was air in the new tire. 3. Fall of 2023. A dead battery and incorrect jump-starting technique damaged part of the electrical system. The car needed two parts to get it back in working order. However, one of the parts would take at least four weeks to arrive, but they couldn't guarantee that. The world's largest auto manufacturer in the world's largest auto market doesn't have this $100 part in stock. I called a dealer in California and one in Delaware, and there were three in the US. I placed an online order through Toyota of Cedar Park and then conveyed the three locations in the country where the part was in stock. Five days later, I picked up the part and delivered it to Toyota of North Austin. Because I stepped in and found the part, ordered it, and delivered it, I was able to get my car back in a week instead of four or more. On a positive note, after a couple of intense conversations with the service director, he finally relented and let me use a loaner car while mine was getting repaired. 4. It was time for new wiper blades in May 2024. I read and reread the owner's manual and spent too much time on Toyota's website, and I could not find out what size wiper blades fit my vehicle. Next, I contacted Toyota HQ. Their response was, " You'll have to contact a dealer for that information." You're kidding, right? They weren't. 5. I brought the car in for routine service in June 2024, and finally, a service advisor who was looking out for his customer by way of sharing some valuable information with me. You are correct in thinking that I'm not sharing any details. More

My Car was getting serviced, Very Helpful with information, very Friendly, moved quickly in a timely manner. information, very Friendly, moved quickly in a timely manner. More

Nice and direct, they took care of my and I really appreciate the clear communication. appreciate the clear communication. More

Person gathering our information was outstandingly professional, thorough, efficient, and a pleasure to work with. Service was thorough and quick. We were confident with the staff and service. professional, thorough, efficient, and a pleasure to work with. Service was thorough and quick. We were confident with the staff and service. More

They were courteous and explained what needed to be done and how long it would take. Work was done in timely manner. Extremely courteous. done and how long it would take. Work was done in timely manner. Extremely courteous. More

Outstanding customer service with an amazing service writer who was very friendly and professional from the very start of the service to my Toyota RAV-4 ! Well done ! ! Thank you very much, Joe Calam writer who was very friendly and professional from the very start of the service to my Toyota RAV-4 ! Well done ! ! Thank you very much, Joe Calamore ! ! ! More

I was given an accurate description of the problem with my vehicle and service was completed ahead of the time estimate. my vehicle and service was completed ahead of the time estimate. More

Jared in service has helped me maintain my Toyotas since 2007! I won’t go anywhere else 2007! I won’t go anywhere else More

Spent $300 on oil change, tire rotation, two filters and a set of wiper blades. I’m disabled and asked if my rear view mirror could be tightened, as it often falls when I hang my H/C placard. I explained th a set of wiper blades. I’m disabled and asked if my rear view mirror could be tightened, as it often falls when I hang my H/C placard. I explained this to Arielle, the “Service Advisor”. She explained that my truck was out of warrantee, and that a “diagnostic fee” in excess of $100.00 would be applied. really? Of course, I declined. I’m a loyal Toyota customer, I’ve owned at least 5. Great cars, but after 25 years and several vehicles, I gotta say, service sucks at every Toyota dealership I’ve ever been to. More

Joseph was very quick with getting my service done! He was also professional and nice! He was also professional and nice! More