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Toyota of North Austin - Service Center

Austin, TX

4.1
1,258 Reviews
Call Service Center (512) 458-2331

1,258 Reviews of Toyota of North Austin - Service Center

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April 03, 2024

This is an amazing experience and I would like to contribute that everything is great More

by Magr78914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
YK Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Buantello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Beckford
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hardy, Hieu Nguyen, Walter Sanchez, Humam Heet, Elmer Piche, Jasmin Salazar
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Apr 05, 2024 -

Toyota of North Austin responded

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 02, 2024

Worst service experience I’ve ever had at a dealer. Car had a damaged tire which had to be ordered and replaced. Was texted at 2:30pm that the car was ready, went to dealer at 3:30 and was told that th More

by RS
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I dont see a choice for service department in this form
Report | Print
Apr 03, 2024 -

Toyota of North Austin responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 11, 2024 -

Toyota of North Austin responded

Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me at 512-323-1355. I look forward to speaking with you. Josie Easter jeaster@toyotaofnorthaustin.com

March 29, 2024

Was waited on quickly and everyone was professional and friendly. Will return. Car drove smooth. More

by rena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel- service dept.
Report | Print
Mar 30, 2024 -

Toyota of North Austin responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 28, 2024

Made an appointment for an oil change at 11:45, the oil change took over 4 hours to complete. That is a ridiculous amount of time, what is the point of an appointment then? I will not be back. More

by galimartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’m not sure
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Apr 04, 2024 -

Toyota of North Austin responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 11, 2024 -

Toyota of North Austin responded

Thank you for bringing this to my attention. I apologize that your recent visit took longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me at 512-323-1355. I look forward to speaking with you. Josie Easter jeaster@toyotaofnorthaustin.com

March 28, 2024

Quick and easy to get my service done and get on down the road. Fast and hassle free More

by Lilsippa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Smith, Walter Sanchez
Report | Print
Apr 04, 2024 -

Toyota of North Austin responded

We are thrilled to hear that you had a quick and easy experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 27, 2024

You guys are an awesome team love it the services and support. Love the loaner car that you guys provided More

by Gabriel.lugo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rico
Report | Print
Apr 03, 2024 -

Toyota of North Austin responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team and that you appreciated the loaner car we provided.

March 24, 2024

Dealership good service but missing deliver the multipoint inspection report. When I asked the report, the attendant don't know what I'm talking about. After check the system, I was informed the me More

by leandro.bertolla
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mileydi
Report | Print
Mar 26, 2024 -

Toyota of North Austin responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 11, 2024 -

Toyota of North Austin responded

Thank you for bringing this to my attention. I would like an opportunity to fix this, please contact me at 512-323-1355 I look forward to speaking with you. Josie Easter

March 22, 2024

I love dealing with the dealership, rather than dealing with any of the quick lube places 🤗❤️ More

by lindashelby54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Jones
Report | Print
Mar 22, 2024 -

Toyota of North Austin responded

That's great to hear! We're glad to be your preferred choice for automotive service. We appreciate your business. We look forward to assisting you in the future.

March 21, 2024

Great service with very fast service and friendly people who are ready to Assistant. Very thankful for being able to help last minute. More

by Leslie jaimes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
YK Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Buantello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Beckford
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hardy, Hieu Nguyen, Walter Sanchez, Humam Heet, Elmer Piche
Report | Print
Mar 22, 2024 -

Toyota of North Austin responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 19, 2024

Good experience with Jarred in service- he was having a super busy day but made a big effort to make sure everything was taken care of for my Rav4! Appreciate his attention to detail. EC More

by Ecar07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred jones
Report | Print
Mar 22, 2024 -

Toyota of North Austin responded

That's wonderful to hear! Jarred's dedication to providing excellent service, even during busy times, is commendable. We're glad he could take care of everything for your Rav4 and that you appreciated his attention to detail. Safe travels in your Rav4!

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