Toyota of North Austin - Service Center

Our service representative Bill is awesome. Could not ask for a better representative for Toyota. I know I am going to get the quality service I suppose too. Could not ask for a better representative for Toyota. I know I am going to get the quality service I suppose too. More

I just want to thank Service Advisor Casey Elliott for going above and beyond to provide excellent customer service. going above and beyond to provide excellent customer service. More

Made an afternoon appointment, showed up on time. Waited about 1 minute. The service advisor was excellent. He provided me with a good estimated time and offered the shuttle to get me home. Text me w Waited about 1 minute. The service advisor was excellent. He provided me with a good estimated time and offered the shuttle to get me home. Text me when the vehicle was ready. This is why will continue to use this dealership. More

I was very pleased the moment I drove up, I was taken care immediately. The rep was very helpful in taking care of my service. care immediately. The rep was very helpful in taking care of my service. More

I would not rate the sales department very high. Hence my three star rating. Their service department is the crown jewel of the dealership. Very professional, friendly, high quality service and they Hence my three star rating. Their service department is the crown jewel of the dealership. Very professional, friendly, high quality service and they are always quick to come in and explain what your car needs, estimated costs and answer any questions you have. I’d go to another dealership to BUY another Toyota but I will always go to North Austin Toyota for my service needs. Maybe one day the sales department will improve but they just want to sell you a car, and there is no follow up. I wasn’t even notified my personal plates had arrived and I never saw my sales or finance person again when I had questions after buying my car. Tried many times. More

We are always pleased with the service we get and today was no different. Rafael brought us up to speed on the things that need to be done efficiently and professionally. was no different. Rafael brought us up to speed on the things that need to be done efficiently and professionally. More

The work they did was good and they did it quickly. Their phone system is seriously problematic. I was on hold at one point for 36 minutes. Their phone system is seriously problematic. I was on hold at one point for 36 minutes. More

Quick and quality workmanship. Donuts and coffee in the morning makes it a breeze to wait. Donuts and coffee in the morning makes it a breeze to wait. More

So bad, bad, bad! Unprofessional and laying technician. I have a safety recall on my car since on 10/2023. And yesterday May 15th, 2024, they kept my car for more th Unprofessional and laying technician. I have a safety recall on my car since on 10/2023. And yesterday May 15th, 2024, they kept my car for more than six hours. And they didn't do anything on that. Last week, my driver side front lower bumper comes out and I use a zip tie to hold that and the Zip tie is still there. The safety recall on my 2020 toyota highlander concern the front bumper. Question: how did they inspect that bumper without cutting the zip tie? More

My truck developed severe suspension system problems (it’s old) with corresponding expense. My service rep Vu Vien helped me work through the most needed repairs, end result happy customer. Also, thanks (it’s old) with corresponding expense. My service rep Vu Vien helped me work through the most needed repairs, end result happy customer. Also, thanks to the service tech who initially evaluated the problem parts and to the skilled mechanics who got my truck rolling again. Thanks all! More