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Toyota of North Austin - Service Center

Austin, TX

4.1
864 Reviews

864 Reviews of Toyota of North Austin - Service Center

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March 12, 2021

Kevin was very helpful and knowledgeable. he assisted me as soon as i pulled up and had my truck turned around in a reasonable time period. More

by '17 Tacoma Limited
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin in service
Apr 07, 2021 -

Toyota of North Austin responded

Thank you for trusting us with the service of your vehicle! We truly appreciate your business and you taking the time to tell us about your visit to Charles Maund Toyota. We look forward to working with you again and wish you safe travels!

March 12, 2021

Walter Ortiz took good care of me and my 4-Runner. They recently took care of a recall item and Walter made it easy for me to do an software update on my radio/navigation system. More

by Leon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walter Ortiz
Apr 07, 2021 -

Toyota of North Austin responded

Hi Leon! We are happy to hear that Walter took such good care of you. We work hard to make sure our customers are well taken care of. We look forward to working with you again!

February 10, 2021

Great service every time I take my car for service. I would bring my Toyota Tacoma for service next time. I hope I’ll get the same great service More

by everortiz@sbcglobal.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rico
Mar 10, 2021 -

Toyota of North Austin responded

Thank you thank you for your kind words! We work hard to make sure our customers are taken care of and we love to hear feedback like this. We look forward to working with you again in the future and wish you safe travels!

January 23, 2021

It was perfect fast and friendly. Mark rocks! I’m so happy to find a dealer close to me that is so amazing. Thank you! More

by Digicolleen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
Mar 10, 2021 -

Toyota of North Austin responded

Thank you for providing feedback on your recent visit with us. We are happy to hear that things went well and we look forward to working with you again in the future.

January 21, 2021

Really good experience. I’m looking forward to come back and do the services I left out with Kevin Coyne he was exceptional. The only thing to improve is the amount of time customers spend waiting on a oil More

by Carolina Martin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Coyne
Feb 02, 2021 -

Toyota of North Austin responded

Thank you for your kind words. We are continuously working to make sure our customers are taken care of in a timely manner. We truly appreciate you taking the time to tell us about your experience and we look forward to working with you again in the future. Safe travels!

January 15, 2021

I was seen on time and as scheduled. I had Friendly and attentive service. I will continue getting my service done at this location from now on. More

by daraels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Mannella
Feb 02, 2021 -

Toyota of North Austin responded

Thank you for trusting us with the service of your vehicle. We look forward to working with you again and wish you safe travels!

December 28, 2020

How would I know that the recommended services advised are accurate when they are not mentioned in the owner’s maintenance manual. Is there a way of confirmation? More

by Suntoyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jan 07, 2021 -

Toyota of North Austin responded

You can find all the recommendations for your vehicle at Toyota.com, if you own a Toyota. Please let us know if you need further assistance.

December 15, 2020

Truck was in for recall and 5k mile inspection. Everything clearly explained by Lance Culpepper. Got a rental car since it was a 6 hr job. Everything went according to plan. Got my vehicle back More

by Tacoma1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lance Culpepper
Jan 07, 2021 -

Toyota of North Austin responded

We truly appreciate you taking the time to tell us about your experience with us. We look forward to working with you again in the future and wish you safe travels!

December 13, 2020

Crooks! They sold me a Toyota Roof Rack for my Tacoma and charged me $358 brand new. Turns out is was a return and was missing washers, screws and bolts. It was also cosmetically in not new condition. Stay a More

by Victor
Recommend Dealer
No
Employees Worked With
Parts Department
Dec 28, 2020 -

Toyota of North Austin responded

We are disappointed to hear that you feel we sold you a used part. When you inquired about the part at our parts counter, our representative brought the unopened box out, opened it in front of you, and looked to make sure all of the parts were there, with you there because you wanted to make sure everything was in the package. To date you have not called our parts department or our Customer Relations Manager to bring your concerns to our attention. We would love the opportunity to speak with you. Until then, safe travels.

November 28, 2020

First rate service and good customer service. Great communication from service advisor. He really connected with me during my recent visit. Kept me informed through the whole visit. More

by Outlaw7745
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lance Culpepper
Dec 08, 2020 -

Toyota of North Austin responded

Lance is a wonderful part of our team and we are happy, but not surprised, to hear that he took such good care of you. We look forward to working with you again and wish you safe travels!

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