Toyota of North Austin - Service Center

Service was informative texted me all the services suggested, kept me updated on the status and was friendly suggested, kept me updated on the status and was friendly More

Rafael was incredibly helpful. I purchased my car at a different dealership however I bring it here for the service and he is so wonderfully helpful and kind. He always takes care I purchased my car at a different dealership however I bring it here for the service and he is so wonderfully helpful and kind. He always takes care of me and makes sure that I am on the road and safe! I appreciate this so much, he is unaware but I have had some pretty bad experiences with dealership service departments and he tops them all without having to try. It’s a nice breath of fresh air. More

Per my experience as a woman, the service folks try to up-sell and ‘ignore’ email specials. The work is done very well, but they do not rinse off car. There are donuts and coffee up-sell and ‘ignore’ email specials. The work is done very well, but they do not rinse off car. There are donuts and coffee More

Great team and excellent service. Hunter was great help during the appointment and w any follow up questions. Hunter was great help during the appointment and w any follow up questions. More

Check in was efficient and service was provided in a timely manner. Waiting room was comfortable timely manner. Waiting room was comfortable More

Rude, waited for 4 hrs my car was not even touch. Decided to go home without service being done. I hope to find another place to take my car. Decided to go home without service being done. I hope to find another place to take my car. More

Jared my service advisor was awesome He explained everything and filled me in on other things my car needed. He explained how my key fob worked since I had gotten a message about key - low battery M everything and filled me in on other things my car needed. He explained how my key fob worked since I had gotten a message about key - low battery Mr Dominguez in the parts department put new batteries in my 2 key fobs and explained even more things Awesome visit More

I had an appointment at 4:00 PM and the service adviser - Matthew Storalz told me I had to leave my car over the weekend for an oil and filter change and could not give me a ride. He argued that he did not m Matthew Storalz told me I had to leave my car over the weekend for an oil and filter change and could not give me a ride. He argued that he did not make the appointment. When I asked for a manager, he said no one was around. I asked for another service adviser at that time. Matthew walked away without bringing any one else. I had to wait until Martin showed up. Martin was able to get my service completed. More

Purchased our 2001 Sequoia from this dealership and have always had the vehicle serviced at same. The service department has generally been a painless experience. The reps and the techs have always been inf always had the vehicle serviced at same. The service department has generally been a painless experience. The reps and the techs have always been informative and cordial. A big shout out for Ramin, for being especially easy to deal with. He goes out of his way to put his customers at ease, and pays close attention to the work being performed. More

Disappointed is an understatement. I made the appointment and was told my service would not take more than an hour and a half. Upon arrival, I was told the same…. The service took a to I made the appointment and was told my service would not take more than an hour and a half. Upon arrival, I was told the same…. The service took a total of 3 hours to complete and there was zero communication during the process. This is after being told it would only take an hour and a half. I asked my service tech for simple request upon arrival, and that was to give me two transactions- one with my tire rotation and oil charge (to be paid with my company card) and the other being with my windshield wipers (to be paid with my personal card). The service tech had not completed that task and took an additional 25 minutes to complete. The tech kept on insisting on me paying with one transaction, I told him “no” from the start. The task should have been simple, it took him way too long to complete after my car was ready, adding more time to how long I already spent there. He left me waiting at the register the entire time and did not communicate he was having problems by separating the transaction. Communication would have been great as I had already lost my patience with the entire process. Once I got to my car and got on the road, I noticed they pushed my side mirror in and did not open it back up, just adding more to my bad experience. It just shows a lack of attention to detail by the service agent. More