Toyota of North Austin - Service Center

Didn’t do what I came in for- I needed an oil change and I asked to have my seat looked at- because I bought an extremely expensive cilajet package and had gum on my seat. I brought it in once before for a I asked to have my seat looked at- because I bought an extremely expensive cilajet package and had gum on my seat. I brought it in once before for a stain in my car and they did a beautiful job, but this time they only got MOST of the gum out, and didn’t touch the rest of the car. Also- like I said, cilajet was expensive, and we got it because we have young children and dogs. Every time I go in because I have something I can’t get out (because cilajet requires that the dealership tries to get it out before they replace anything) nobody knows what I’m talking about. I usually take it to Toyota south, but they “don’t know what cilajet is” and tell me I have to take it back where I bought it- but now nobody at north Austin knows what it is either. I have tried to contact cilajet directly and have been told to go to the dealership- but now nobody at the dealership knows what I’m talking about. I bought my van 5 years ago, brand new, at Charles maund. Now 5 years later nobody knows what I’m talking about and I feel like I wasted $6000 on this cilajet garbage. What a scam. Also- my oil wasn’t changed, and none of the maintenance was done. I brought it in because it says maintenance due on my dashboard, and I chose to take it all the way north because I could get the stain tended to there in addition to the maintenance. Still have a message saying maintenance due. I put all this information in the form when I made my appointment over a week ago. It was printed on my receipt- that I needed an oil change, had a coupon for it, and also wanted a stain looked at. It was printed on my receipt- the exact message I typed in on the form. Why have us do that if nobody looks at it? So I will probably never bring my car here again, or buy a car there again. There is a Toyota dealership in south austin that actually does what I ask them to. Also- your “advisors” are really condescending- with the exception being a very kind young man in a ball cap that helped me get my keys when everything was done. They act like I am asking for a kidney when I say I need a stain looked at- and apparently asking for a stain and an oil change is just way too much. I honestly didn’t know what to say when I was holding the receipt and pointing at the message that said “oil change needed- have coupon” and have the advisor tell me “I didn’t know you wanted an oil change, ma’am.” I love my Toyota- I really do, and I will absolutely buy another one, but not from this dealership. I don’t even blame the advisors- there is clearly a lot of turnover, and not a lot of training, since nobody knows anything about this package I bought. I might be pretty rude to customers if I had no idea what anyone was talking about. More

When I arrived for the oil change, there was confusion about whether I also had an appointment with the auto body shop for an estimate. I checked and found out none had been made. I shared the issue with about whether I also had an appointment with the auto body shop for an estimate. I checked and found out none had been made. I shared the issue with the Service Manager. He took personal charge and involved the auto body shop manager. Their personal attention was kind and helpful. I appreciate the effort they both made to cover an oversight. More

Very kind and helpful staff! They make the experience quick and easy. Also appreciate the free wifi for customers waiting for the vehicle to be serviced :) They make the experience quick and easy. Also appreciate the free wifi for customers waiting for the vehicle to be serviced :) More

This was my first visit to Toyota of N Austin for service. My Highlander needed the 30K maintenance AND I needed to get a new Smart Key Fob because I stupidly left mine in my pocket and washed it on service. My Highlander needed the 30K maintenance AND I needed to get a new Smart Key Fob because I stupidly left mine in my pocket and washed it on the Heavy Duty Cycle. Jared Jones was my Service Advisor and explained all the maintenance items needed, gave me a good deal on the new Smart Key including programming PLUS took extra time to show me dozens of little rodent prints all over my engine compartment and gave me practical suggestions for keeping those critters away from my engine. I usually park in the driveway and have never seen any sign of rodents in or near my home so those paw prints were a real eye-opener. Thankfully, they had not damaged anything yet but I'm headed out now to find the ingredients for an engine compartment "sachet" to deter them from coming back. Thanks Jared for all the help. More

Good customer service. Casey (Service Advisor): efficient, considerate, helpful! Appreciate the email documenting work that needs immediate attention, what failed & passed Casey (Service Advisor): efficient, considerate, helpful! Appreciate the email documenting work that needs immediate attention, what failed & passed inspection. Also like having the ability to approve for work “today” or “not today”. More

I had the WORST customer service experience today. I went for a state inspection and it took THREE HOURS. After 2 hours, I was given a failed inspection because “the tinting was illegal,” I then point I went for a state inspection and it took THREE HOURS. After 2 hours, I was given a failed inspection because “the tinting was illegal,” I then pointed out to Zachary that I got the windows tinted at this dealership specifically because I wanted it to be done well and be able to PASS inspection. He told me the “guy didn’t know I got the windows done here” and said it would just be a “few minutes to get it corrected.” I waited 25 minutes and when I was standing by my car, the same guy who failed me, Adrain, slipped the passing/corrected inspection on my hood when I wasn’t looking and didn’t tell me….Zachary didn’t tell me either. Then, a nice gentleman who was not helping me told me, “oh I just saw some guy slip some papers behind you on your car, let’s see what that is.” It was the corrected forms. I then told Zachary that it was literally his job to ensure I got the correct forms. He was on his phone the majority of the time I was there watching cooking videos on his phone. If I did that at my job, I’d be fired by now. Again, the WORST experience ever at this dealership. Zachary either needs to change his attitude or get the boot. He never apologized, said thank you, nor seeemed to care about his job at all. More

Went to get my wipers replaced and a service check up. Could not reach them to pick me up after serviced. When done I needed a ride. Called all day and no one answered. Had to ask my neighbor to drive me Could not reach them to pick me up after serviced. When done I needed a ride. Called all day and no one answered. Had to ask my neighbor to drive me to pick up my car. When I got there they did everything except did not change the wipers. Had to wait for that More

On time gave good communication for time frame needed for estimate and price of that. Have video and invoice of breakdown of suggested repairs. Nice waiting center and staff. estimate and price of that. Have video and invoice of breakdown of suggested repairs. Nice waiting center and staff. More

Awesome services from Toyota of North Austin. I have been visiting them for over five years. Customer service excellent.Casey was very helpful and friendly coming up with solutions and advice tha I have been visiting them for over five years. Customer service excellent.Casey was very helpful and friendly coming up with solutions and advice that is consistent with my pocket.lol More