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Toyota of North Austin - Service Center

Austin, TX

4.1
1,297 Reviews
Call Service Center (512) 458-2331

1,298 Reviews of Toyota of North Austin - Service Center

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October 17, 2023

Horrible customer service. I wasn’t sure where to check in. Finally I was helped and the team member had my ticket mixed up with someone else. When I got back in my car after m More

by HJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Nov 02, 2023 -

Toyota of North Austin responded

I apologize that your latest visit to our service center was less than satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jeaster@toyotaofnorthaustin.com Josie Easter, Customer Relations Director 512-323-1355

October 16, 2023

Great coffee. This morning in and out in less than an hour. Thank you, keep it up. More

by Ranger Tony
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
YK Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2023 -

Toyota of North Austin responded

We're delighted to hear that you enjoyed our great coffee and had a quick and efficient visit, in and out in less than an hour. Your time is valuable, and we appreciate your feedback. We're here to ensure your experience is convenient and enjoyable. Thank you for choosing us, and we'll certainly keep up the good work!

October 16, 2023

Muy buena atencion , exelente trabajo, me siento agradecida con el servicio prestado. Trabajo en tiempo aceptable, la espera valió la pena. Felicidades. More

by nohemiemiliatg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Empleado Martin.
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Oct 17, 2023 -

Toyota of North Austin responded

¡Apreciamos mucho sus amables palabras! Es fantástico saber que recibió muy buena atención, excelente trabajo y que se siente agradecido por el servicio brindado. Nos esforzamos por brindar un servicio excepcional y está claro que su experiencia fue un éxito. Su satisfacción es nuestra prioridad y estamos aquí para brindarle servicio y soporte de primer nivel. ¡Gracias por elegirnos! Felicitaciones por una visita exitosa.

October 15, 2023

The service representatives are so polite and patient. The service here is fast and high quality. More

by bee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arielle Contrer, William Manella
Report | Print
Oct 17, 2023 -

Toyota of North Austin responded

We greatly appreciate your positive feedback! It's wonderful to hear that our service representatives are polite and patient and that you've experienced fast and high-quality service. Your satisfaction is important to us, and we're here to continue providing you with excellent service. Thank you for choosing us!

October 14, 2023

It was a nice visit in Toyota north Austin they were give a good service with nice and cheap price More

by Qudratullah haidari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anjel was the good person
Report | Print
Oct 17, 2023 -

Toyota of North Austin responded

We're glad to hear that you had a nice visit at Toyota of North Austin and received good service at an affordable price. Your satisfaction and value for money are important to us, and we're here to provide you with excellent service for all your future needs. Thank you for choosing us!

October 13, 2023

They are very helpful. As soon as I called I got an answer and was transfer to the right department. Staff follows up very well! More

by alejandraarredondogoveag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Jones
Report | Print
Oct 17, 2023 -

Toyota of North Austin responded

We're pleased to hear that our staff was very helpful and responsive to your needs. Efficiently directing your call to the right department and providing excellent follow-up are important aspects of our service. Your satisfaction and the quality of our service are important to us, and we're here to continue assisting you with any further needs or questions you may have. Thank you for choosing us!

October 12, 2023

Your dealership did a excellent job of diagnosing my problems and giving me accurate and timely service. I will recommend you to my friends and family. Vincent Hirsch More

by vnfmhrsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosendo Puente
Report | Print
Oct 14, 2023 -

Toyota of North Austin responded

It's wonderful to hear that Toyota of North Austin provided excellent service by diagnosing your car problems accurately and in a timely manner. Your intention to recommend us to your friends and family is a valuable endorsement. Thanks for expressing your satisfaction!

October 12, 2023

Service Center-Jared Jones at North Austin Toyota was professional and great! Check em out! More

by ksjones2024
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Jones
Report | Print
Oct 13, 2023 -

Toyota of North Austin responded

It's wonderful to hear that Jared at Toyota of North Austin was professional and provided great service! When someone goes above and beyond, it's certainly worth recognizing. Thanks for letting us know about your positive experience!

October 08, 2023

The work done on my car was great! The rental they gave me was much appreciated just need to work on communicating when ita finished and if its gonna be longer than expected. Service w More

by eric.tellez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor dont remember name
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Oct 10, 2023 -

Toyota of North Austin responded

We are glad to hear that the work done on your car was great and that the rental was much appreciated. Your feedback about communication and service pricing is noted, and we'll work on improving those aspects. We're committed to providing excellent service, and your satisfaction is important to us. Thank you for choosing us, and we're pleased to know you're overall satisfied with our service.

October 07, 2023

It was great. Mr.Loren was our service advisor. Did a outstanding job. Thanks so much More

by Ergin767@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loren
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Oct 10, 2023 -

Toyota of North Austin responded

We are thrilled that Mr. Loren provided you with a great service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

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