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1,254 Reviews of Toyota of North Austin - Service Center
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July 05, 2023
Toyota of N Austin recently took over from Charles Mande and will not honor the lifetime alignment contract Charles Mande made with me. Shows lack of customer loyalty. I will take my remaining non-Toyota co and will not honor the lifetime alignment contract Charles Mande made with me. Shows lack of customer loyalty. I will take my remaining non-Toyota contract maintenance to Tech One, they appreciate their customers. To be fair, this dealer performs the service work well, albeit a bit slowly (1.5 hours for an alignment and over two hrs previously for an oil change). More
by Billmerr53
Employees Worked With
Casey Elliot - Service Consultant
July 03, 2023
Very disappointed in the shuttle service, and the actual vehicle service. Communication was very poor, both services took unexpectedly long when told otherwise. My time was definitely not important at this vehicle service. Communication was very poor, both services took unexpectedly long when told otherwise. My time was definitely not important at this service department. Very poor quality of personal service, I will not return. More
by dianeb
Employees Worked With
Seth
June 29, 2023
I made the appointment with an estimate of 1 hour of labor when I called to make the appointment and ordered the parts myself ahead of time from Zach. Unfortunately I was told after dropping it off that labor when I called to make the appointment and ordered the parts myself ahead of time from Zach. Unfortunately I was told after dropping it off that it would take 2.5 hours of labor, more than double the cost, and that this is the “standard time” to replace two oxygen sensors. They were VERY rude when I inquired about all of their recommended repairs and declined service, one female employee even called me a “bruja” (witch) talking to another employee when I was picking up my car. They also claimed that two tire sensors were “missing”, if you don’t know tire sensors are INSIDE a tire so they cannot just fall out or go missing without a large hole being in the tire. Not to mention I had taken it to a mechanic one week earlier for a diagnosis and had all 4 sensors, we just knew one or more were defective but they were THERE. This place tries to take advantage of you at every turn and don’t stick by any of their promises. I don’t know if they saw a young woman or do this to everyone. I went somewhere else in Austin and had the service done for a fraction of the price in under an hour. Especially disappointed because my family has exclusively bought Toyota’s and now as a young adult female I will not continue this tradition! More
by elliemnaumann
Employees Worked With
Zach Pleasant
June 26, 2023
My Service Advisor Matt Stolarz is awesome. He got my Lexus in for an oil change and service and didn’t have to wait long. Matt is friendly and really made me feel at home. I will definitely co He got my Lexus in for an oil change and service and didn’t have to wait long. Matt is friendly and really made me feel at home. I will definitely continue to take my Lexus to North Austin Toyota for service and hopefully Matt will be my Service Advisor for years to come. Thank you North Austin Toyota and Thank You Matt Stolarz for all your help. More
by rpgarza1950
Employees Worked With
Matt Stolarz. - Service Dept.
