Toyota of North Austin - Service Center

Wes and his team always make sure my service experience is seamless and my car is up to date with all the service repair and maintenance require. I live closer to Cedar Park, but would make the drive just is seamless and my car is up to date with all the service repair and maintenance require. I live closer to Cedar Park, but would make the drive just to get the best service here. More

Thanks for you excellent service.... It would also be good to send coupons for maintenance and repair of promotional offers. good to send coupons for maintenance and repair of promotional offers. More

El mantenimiento del vehículo se hizo según lo planificado de forma rápida y con una muy buena atención planificado de forma rápida y con una muy buena atención More

Exceptional Simon and Marcus went above and beyond to help my spouse and I! Definitely recomendable! help my spouse and I! Definitely recomendable! More

Awesome place great customer service fast service didnt wait long at all very satisfied with yall wait long at all very satisfied with yall More

Had my maintenance done on Rave 19 and worked with Zach. Super nice!!! Also had sales help me set up my phone on Bluetooth Thanks Super nice!!! Also had sales help me set up my phone on Bluetooth Thanks More

Took the car for a basic oil change and they come back telling me my car suddenly won’t start. Say it’s the battery and quote me $350. Took the car straight to autozone for a voltage check and the battery telling me my car suddenly won’t start. Say it’s the battery and quote me $350. Took the car straight to autozone for a voltage check and the battery was fine. They try to rip off their customers. Do not come here. More

Walter Ortiz is an exceptional service representative. Actually, I've always had good customer service at Charles Maund. God bless Walter Ortiz now and forever. Actually, I've always had good customer service at Charles Maund. God bless Walter Ortiz now and forever. More

I am tired and disappointed by this experience. I understand people get backed up. I understand parts may be hard to come by. I understand it takes time to get things done but this experience was sho understand people get backed up. I understand parts may be hard to come by. I understand it takes time to get things done but this experience was shocking. My vehicle was taken to this shop around August 12th--barring the initial contact follow up/ customer service was abysmal The inability of staff to simply respond to questions (only X knows the status, I cannot update you on the file, they can't answer that question either, he is off but I will make sure....) was unacceptable. I've never dealt with a situation 1) where only one person could help me 2) the people I chanced to get on the phone would transfer me away immediately and refuse to answer questions or 3) the person in charge of my file would call to complain and question my reasons for attempting to simply get a status update. In the near month you had my vehicle: I called 20+ times, emailed a handful and have records for texts sent at least every few days which I can provide--with lackluster response bordering on willful negligence. And if I may add, don't call paying customers "young man" in some sort of power move--I treated you with nothing but respect, I expect the same. Lastly, my initial repair estimate was for $4200. Around the 20th I contacted the servicer to ask about the status of the repair and was told it would be roughly a week to get my vehicle back. On the 23rd I was informed that the adjuster had to come back as an additional part was needed and it would be delayed further (no additional documentation/estimates were provided). I was never contacted about the additional parts beforehand (which cost over 3k) and to go around me and speak to insurance only is shady. To add insult to injury you left dirt and dealer tags/trash in my truck. I would never recommend the service department of this dealership again--to anyone. P.S. Angel was awesome and offered to set me up with a rental due to the timeframe. Jerry called the next day to state that actually it was a $43/per day cost--it was really too much to hope you would make any effort to make my experience better More

Thad was great and I like the new feature where you can text your advisor instead of having to call. Service was completed timely too text your advisor instead of having to call. Service was completed timely too More