Toyota of North Austin - Service Center

This is NOT the same dealership anymore. I have purchased at least 5 cars from the former dealer, Charles Maund, but never again at this dealer. Today, my scheduled 35K service appointment w I have purchased at least 5 cars from the former dealer, Charles Maund, but never again at this dealer. Today, my scheduled 35K service appointment was lost. The line was quite long, and it took them over three hours to just ROTATE THE TIRES. Once I just decided to leave without the service, I was told “we’ve been trying to reach you, your car is ready”. My phone never rang, it’s not on vibrate, there was no message, they have my phone number. For Toyota service, I recommend going elsewhere. I’m really unhappy about the new owners, their service is awful. The WiFi? Forget it, not working. Their comment: “yeah, we’ve been having problems with the WiFi”. Lucky in Service helped me, he was the only aspect of the dealership that they can be proud of today. More

Worst experience ever! !!! Left car overnight to get get diagnosed and coordinator couldn’t be bothered to call me, but was happy to quote me $5000 for a job that could have !!! Left car overnight to get get diagnosed and coordinator couldn’t be bothered to call me, but was happy to quote me $5000 for a job that could have been done for 700. Was sent to one voice mail after another only have to get it towed to another shop. Then this service station did everything they could to stall and not release to the tow truck and not give me my car back. So not worth the effort!!! More

They need to keep a Supra overnight for an oil change or recall? 🤣 Other local dealers are able to and have done vehicle recalls and service within 4 hours, and have the car back to you same day. Maund Ser recall? 🤣 Other local dealers are able to and have done vehicle recalls and service within 4 hours, and have the car back to you same day. Maund Service insisted on keeping the car overnight without a clear explanation or option for a loaner or way of getting around. The vibe I got from the writer was “give me you car and go away” I ended up declining service. The service writer stated that the reason was that they only had one lift for the car. This recall was for an ECU flash on a Supra. Why does it need a lift if the ECU is getting flashed? He stated that the Supra is always an overnight hold vehicle even for oil changes 😑 Straight lie! I had an ould change done here already that took 2-3 hours and overall oil changes can be done in 1-2 hours for the Supra. I have also confirmed with Cedar Park Toyota, Autonation Toyota, San Marcos Toyota & Toyota of Killeen that this recall for the Supra does not require a lift nor do oil changes need to be overnight. If they have to lie about an oil change, who knows what kind of story you’ll get for real maintenance or service. Maund, I understand that you are a high volume dealer, but if you’re unable to keep up with service or have techs on site. Please say so instead of some reason that makes no sense at all. I even called ahead to see if this could be done and was quoted over the phone that it would be up to 4 hours. Upon arrival I was told otherwise. Did not get the writer’s name, nor was there a name tag. But upon leaving the service yard, the writer was a bit rude while giving directions and seemed like he was having a bad start to the day. I simply missed the turn in the yard and he was not happy about it. C’mon bro I dont know the layout of your yard for the exit, and I get it, CS can be tough but no need to be rude or snappy. Does Maund have a wellness program for their staff? Our family has purchased many vehicles here in the past and I’ve recommended friends to do business with Maund Toyota as well. However, if service has now evolved to this, I cant say that Maund will be my first choice when it comes to purchasing a vehicle and I definitely do not plan to visit he service department ever again as there is no trust or integrity there. Majority of people would not realize but for those who know your car, take it to Cedar Park or Killeen. They will treat you nice and be upfront with you. After $60k out of pocket, you get this type of service from Maund. Good luck! 🏎 More

First service since I bought my car from dealership. So far so good no problem at this time yet. far so good no problem at this time yet. More

Wes and his team always make sure my service experience is seamless and my car is up to date with all the service repair and maintenance require. I live closer to Cedar Park, but would make the drive just is seamless and my car is up to date with all the service repair and maintenance require. I live closer to Cedar Park, but would make the drive just to get the best service here. More

Thanks for you excellent service.... It would also be good to send coupons for maintenance and repair of promotional offers. good to send coupons for maintenance and repair of promotional offers. More

El mantenimiento del vehículo se hizo según lo planificado de forma rápida y con una muy buena atención planificado de forma rápida y con una muy buena atención More

Exceptional Simon and Marcus went above and beyond to help my spouse and I! Definitely recomendable! help my spouse and I! Definitely recomendable! More

Awesome place great customer service fast service didnt wait long at all very satisfied with yall wait long at all very satisfied with yall More