JR Castillo

I completed a purchase of a preowned vehicle that I found online. While the sale went through, everything was fine. My vehicle was with the dealership for approximately 11 days. I hired A transport company t online. While the sale went through, everything was fine. My vehicle was with the dealership for approximately 11 days. I hired A transport company to deliver my vehicle and specifically asked the salesman to ensure the interior be cleaned before the vehicle was loaded for transport. I was obviously assured it would be cleaned once I pressed the salesman to do so after he gave me the run around that it had not gotten cleaned because it was raining. I stated the rain is not an excuse to not clean the interior. I once again was assured it was going to be cleaned. My vehicle was finally delivered and was shocked to find the vehicle did not have any temporary tags, that it has a a deep scratch where paint came off and the interior filthy. It was so upsetting to realize that since I was not present for the pickup, I was not given the same courtesy provided to in person customers. The interior has a funky scent due to lack of cleaning, the carpet has crumbs, dirt, dog hair, stains that were not disclosed and spills and fingerprints everywhere which are very noticeable. I contacted the dealership Immediately and was just being transferred around. A sales manager finally got back to me and after explaining the situation I was told he would get back to me to see what the could do, seriously? I am still waiting for a call back on my temp tags, copies of the vehicle paperwork I signed, my $500 refund for a hold I had placed on the vehicle and a resolution to dissatisfaction of the interior of the vehicle along with the deep scratch to the pant that was never disclosed to me. I would not recommend purchasing from this dealership online/over the phone, as it is obvious that the same customer care is not provided to those who don’t shop on person. More

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No personally service, no help and no incentive, just here take it or leave it, we don’t need you we can get another customer. here take it or leave it, we don’t need you we can get another customer. More

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Yay coffee long wait, dealer prices. 300 for spark plugs 50$ online for diy which is easy with a couple tools 300 for spark plugs 50$ online for diy which is easy with a couple tools More

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Excelent, on time, good service and excelent attencion. ..All in orden y people very kind Amazing!! ..All in orden y people very kind Amazing!! More

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Great service very thoughtful good selling points makes you feel welcome with a smile on face at all times you feel welcome with a smile on face at all times More

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Very Hospitable and helpful in finding my vehicle. customer service as well was very professional. customer service as well was very professional. More

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Excellent sales experience. JR my salesman and Lorenzo in finance made my buying experience a pleasant one. Highly recommended. JR my salesman and Lorenzo in finance made my buying experience a pleasant one. Highly recommended. More

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Great all the people was very helpful and courteous to us thank you and we are enjoying our car thank you and we are enjoying our car More

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My experience with Toyota North Austin was incredibly disappointing. They did not pay me for my vehicle as promised and held onto it without providing the agreed-upon funds. The dealership’s communicatio disappointing. They did not pay me for my vehicle as promised and held onto it without providing the agreed-upon funds. The dealership’s communication was poor, and they failed to resolve the issue despite repeated follow-ups. I strongly advise against dealing with this dealership to avoid similar problems and financial inconvenience. DO NOT SELL YOUR CAR HERE DO NOT TRADE IT IN More

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Trans actions were easy. Staff was very professional and friendly will recommend the to friends Staff was very professional and friendly will recommend the to friends More

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