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Toyota of North Austin - Service Center

Austin, TX

4.1
1,256 Reviews

1,256 Reviews of Toyota of North Austin - Service Center

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February 18, 2025

Thanks to Sergio in the Service Dept. for quick, professional service on my Toyota Highlander More

by Donna
Recommend Dealer
Yes
Employees Worked With
Sergio Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Toyota of North Austin responded

Hello Donna, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

February 15, 2025

Very over priced! Did not have truck ready when I was told the day, I went to pick up early and they still charge me full price !!!!! More

by Sunfishlakeway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sergio Barron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Toyota of North Austin responded

Thank you for your feedback. I'm sorry that there was a delay in getting your truck ready for you. If there is anything we can do to make your next visit a 5-star experience, please do not hesitate to contact me directly. Josie Easter, Service Customer Relations jeaster@toyotaofnorthaustin.com

February 14, 2025

Always accommodating, excellent customer service. Quick to get me in with any vehicle problems I have and resolve them in a timely manner. Great place to buy and get your vehicle serviced. More

by fubarshaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Calamore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Toyota of North Austin responded

Hi, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!

February 13, 2025

I did not want to go to Toyota of Cedar Park where I bought the vehicle. They are horrible about contacting when your car is ready. From sales to service I WILL NEVER GO THERE AGAIN!! That said., thi More

by rjrastamon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Calamore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Aparicio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sat Amor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Barron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Toyota of North Austin responded

Thank you for sharing your experience. We appreciate you giving Toyota of North Austin a try and are sorry to hear that your visit didn’t meet expectations. Your feedback is valuable, and we’ll be sure to address these concerns with our team to improve the experience for future visits. If there’s anything we can do to make this right, please don’t hesitate to reach out. Josie Easter, Service Customer Relations jeaster@toyotaofnorthaustin.com

February 08, 2025

Very friendly service representative and good service. Did not charge me for simple fix. Good. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramin Moazamia
Feb 12, 2025 -

Toyota of North Austin responded

Hi Paul, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of North Austin! We are always more than happy to assist you if anything else comes up. Take care!

February 07, 2025

Service department staff are always professional, courteous, and thorough with diagnosis of vehicle issues. I always compare their quotes and they always give me the best pricing. Car repairs can be More

by carolesjewels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Calamore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luckey
Feb 11, 2025 -

Toyota of North Austin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of North Austin. We are always more than happy to assist you if anything else comes up. Take care!

February 07, 2025

Always appreciate the great service and honesty on repair / service suggestions on my vehicle. Highly recommended More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Jones
Feb 12, 2025 -

Toyota of North Austin responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 06, 2025

The dealership appears to be extremely well run. . I would say that when courtesy reminders are sent to owners about a scheduled maintenance, it would be helpful if they gave explicit instructions ab More

by jah126458x!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Ortiz
Feb 07, 2025 -

Toyota of North Austin responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

February 06, 2025

F F F F F F F F F F F F F F F F F F F - More

by lod66614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Angel Rodriguez
Feb 11, 2025 -

Toyota of North Austin responded

I see you are not happy with us but cannot tell why from the content of this review. We really would like to assist you, please contact us so we can learn more. Josie Easter, Service Customer Relations jeaster@toyotaofnorthaustin.com.

February 05, 2025

Jared took care of my maintenance and GrandHighlander recall (airbag shield) offering a car rental for convinience as the process will take longer time. Efficient completion! More

by aramend0za13
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
Feb 07, 2025 -

Toyota of North Austin responded

Hi, thank you for taking the time to leave a review for us at Toyota of North Austin. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

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