Toyota of North Charlotte

Toyota of North Charlotte Service is tops. It is always a pleasure to take my highlander in for service. Will Gaddy is very thorough, knowledgeable and helpful. I appreciated him taking care o It is always a pleasure to take my highlander in for service. Will Gaddy is very thorough, knowledgeable and helpful. I appreciated him taking care of me. More

Great service Russell Martin was very helpful when I brought my Highlander in for routine service. I had an appointment and they were ready for my car at the appoi Russell Martin was very helpful when I brought my Highlander in for routine service. I had an appointment and they were ready for my car at the appointed time. The new waiting area is very nice and is very comfortable while waiting on your car. More

Overall great experience The entire team at Toyota of NoRuth Charlotte are very friendly, they did a great job selling me my vehicle. David was great showing me and helping me The entire team at Toyota of NoRuth Charlotte are very friendly, they did a great job selling me my vehicle. David was great showing me and helping me make decisions! More

Dealership Excellence and Thoughtful Service I had gone to the dealership to see options I might have for replacing a 2002 Toyota Sedan. It had been a wonderful car for me and I put a lot of mile I had gone to the dealership to see options I might have for replacing a 2002 Toyota Sedan. It had been a wonderful car for me and I put a lot of miles on it heading to Greenville, NC, and Savannah, GA to visit my children and grandchildren. When it clocked 153,000 miles it gave me the Main Battery Warning. The dealership analysis revealed that both Main Battery Pack and Inverter were gohe. So I needed another dependable car for my travels. I went to North Charlotte Toyota-Scion intending to explore options. I ended up getting a pre-owned car and deal that will work perfectly for me. Everyone with whom I worked was very caring, friendly, and helpful. I want to mention each of them and express my gratitude: Eric Olsen - Service Dept. He had always serviced my car, knew my need, and found an option for me to consider. Michael Brown and Justin (didn't get his last name) - Sales Dept. When I saw a pre-owned 2007 Camry Hybrid that appealed to me,, they caringly worked with me, sensitive to my needs. Janelle Harris - Financial Sales and Licensing Details - She was very efficient with all the paperwork. As I wrote my name numerous times (which at my age takes time and patience) she was so very understanding and kind, clearly explaining each sheet I signed. Kathy (didn't get her last name) - She made my cell phone "talk to" the car's Bluetooth. She was great with it. Everyone seemed excited for me and with me. I keep my cars a very long time and always purchase pre-owned. It was a wonderful experience. The staff at this dealership feels like a team that has strong, mutual respect and excellent customer care. I would heartily recommend this dealership to anyone. -Ed Palmer, Davidson, NC More

Buying a car made easy The dealership is beautiful, especially the café. The people are friendly and courteous. They made a usually unpleasant experience pleasant. They took The dealership is beautiful, especially the café. The people are friendly and courteous. They made a usually unpleasant experience pleasant. They took the time to answer my questions and show me as many cars as I wanted to see before deciding on a 2016 Camry. Love my car, More

Excellent service as always Eric Olsen is my service advisor. Excellent service as always. Best service center I have ever delt with. I Am a repeat customer and have owned three Eric Olsen is my service advisor. Excellent service as always. Best service center I have ever delt with. I Am a repeat customer and have owned three four runners in last ten years. More

OUT STANDING!!!! By Far the best time I have ever had buying a new vehicle. Do yourself a huge favor and go see Christian Guerrero, Janelle Harris and the Entire team By Far the best time I have ever had buying a new vehicle. Do yourself a huge favor and go see Christian Guerrero, Janelle Harris and the Entire team at Toyota of North Charlotte. More

Russel Martin in Service was Fantastic Russ went beyond our expectations in trying to make something perform as we wanted it to in the truck. Unfortunately it didnt work but he gave 110%. G Russ went beyond our expectations in trying to make something perform as we wanted it to in the truck. Unfortunately it didnt work but he gave 110%. Great job and effort. More

Candid, honest car-buying experience - highly recommended! My experience with Toyota of North Charlotte was positive from front to back in my purchase of a 2015 Toyota Tacoma. No pressure and no hidden sales t My experience with Toyota of North Charlotte was positive from front to back in my purchase of a 2015 Toyota Tacoma. No pressure and no hidden sales tactics, candid and honest discussions, and a personal touch made this the best car purchase I ever made. Being in need of a new vehicle following a total loss situation, I expected that I would be at a disadvantage in the car-buying process. That was never the case with Toyota of N. Charlotte. I began my search on their website and was contacted the next morning by their Internet Sales team by phone – my preferred contact method. Other dealerships I contacted generally only contacted me by e-mail despite my preference. Wesley Ashe was the Products Specialist who first greeted me when I arrived at the dealership and accommodated me well throughout my initial visit. Wesley demonstrated a depth of knowledge about the Tacoma I was interested in and compared its features to other vehicles I was familiar with. There was never a moment of pressure or any of the typical tactics you would expect from a traditional car dealership. On the contrary, Wesley was candid and personable in answering all of my questions. That candidness, honesty, and personal touch continued when I was introduced to the Sales Specialist Brian Doyle. Even though I was still in the midst of my total loss settlement, Brian and Wesley regularly followed up with me after that night regarding where things stood with the insurance company and kept me updated on the status of the Tacoma I was interested in. That no-pressure, candid approach continued when I finally closed on my purchase with Sales Specialist Chris Wickson. Chris worked well with me to test drive the Tacoma, explore my financing options, and understand the advantages and disadvantages of each option. The conversation never made me feel like a victim of the typical negotiation tactics I would have expected; I felt like the conversation focused on what I was able and willing to do to close on my purchase. Finance Specialist Janelle Harris was the final team member who assisted in closing the purchase and did a professional job explaining the financing process. Janelle even stayed past midnight to complete my purchase that I initiated around 10pm! Even though it was past midnight when I left, Chris stayed and was waiting by the door to congratulate me on my purchase. One final note: because I still had my rental car and needed to return it the next morning, Chris arranged for Products Specialist Jon Durham to meet me with my new Tacoma at the rental car company – making the whole experience more convenient. Even though I eventually found a drop-off location down the road from the dealership, Chris and Jon offered to meet me at the Gastonia rental office, which is quite a distance away from the dealership. I know Jon was relieved to only have to drive down Statesville Road, but that willingness to accommodate me characterized my whole experience. The focus through this whole experience was on me and making the car-buying process as honest, candid, and easy as possible. I would highly recommend this dealership to anyone looking for or in need of a vehicle. If you arrive and ask for any of the folks I’ve named above – Wesley, Brian, Chris or Jon – you will not be disappointed and will leave proud of and confident in the purchase you made. More

Would not go any where else I just bought a 2015 Highlander from Toyota of North Charlotte. This was my 2nd vehicle purchased from them, the first in 2004. I have nothing but p I just bought a 2015 Highlander from Toyota of North Charlotte. This was my 2nd vehicle purchased from them, the first in 2004. I have nothing but praise for this dealership. I worked with Brian Doyle in coming to terms on the price and Kimberly Veney was very thorough in showing me details of my car after papers were signed. But the main reason I went back to Toyota of Lake Norman was because of Will and Eric of the service department. With my 2004 Highlander, these men made sure my car was always in great running condition and never tried to sell me a "bill of goods" like so many other service/repair places. And I'm sure our relationship will continue in the upcoming years with my new Highlander. I highly recommend this dealership when purchasing a new car or having one serviced. More