Toyota of North Charlotte

Great customer service! Came in with my 2012 toyota camry and they said I had a leak which wasn't normal! So they game me a rental care and took care of everything and didn' Came in with my 2012 toyota camry and they said I had a leak which wasn't normal! So they game me a rental care and took care of everything and didn't charge me for my oil change! Very good customer service and Lauren is the best! Thanks! More

Still a happy customer I came in for just regular maintenance on 10/19/15. Should have written a review in Feb 2015 when Russell Martin helped me out when my 2012 PriusC pr I came in for just regular maintenance on 10/19/15. Should have written a review in Feb 2015 when Russell Martin helped me out when my 2012 PriusC pretty much needed an engine rebuild due to a manufacturing defect. Russell got me a free loaner car for the couple of weeks needed and kept me informed of progress all along the way. Very personable and professional guy. For a while, the problem with my engine proved to be a stumper for Toyota engineers but everything turned out ok. Would like to have gotten a reset on the engine warranty though! More

Friendly people. Took good care of business Scott Magnuson was great. I felt very comfortable with him. Answer all my question. Very happy with this gentleman. I would recommend Mr Scott. Th Scott Magnuson was great. I felt very comfortable with him. Answer all my question. Very happy with this gentleman. I would recommend Mr Scott. Thanks Toyota Lucille More

Excellent team work The attention given to me by Micheal Brown and Shaderria Terry was nothing less than professional. They both are awesome and a true asset to Toyota N The attention given to me by Micheal Brown and Shaderria Terry was nothing less than professional. They both are awesome and a true asset to Toyota North Charlotte. They continue to follow up to make sure all is going well. Also Marcus,the product specialist, was the person who started the ball rolling with is wonderful personality. With personal like these these three,this is the dealership to visit. More

Eric Olsen Eric has taken care of our 2011 Camry and 2004 Spyder for many years. What I appreciate most is that he breaks down the maintenance into 1) has to be Eric has taken care of our 2011 Camry and 2004 Spyder for many years. What I appreciate most is that he breaks down the maintenance into 1) has to be done now, 2) can be done now or soon, and 3) can be done later, but at some point will have to be done. This approach avoids unpleasant surprises. When he has to deliver bad news about our cars, he is always calm and clear. We trust his judgment, even during the hard times. We know that he has our best interests in mind and will not send us out of the dealership in a vehicle with “issues.” We continue to visit the dealership because of Eric and, if he leaves, we’re gone as well. We appreciate his customer service style, humor, common sense, and fairness. Give him a raise immediately. Murray and Nancy Jackson More

Purchased a new Highlander and a new Tacoma Jerry Blevins did an awesome job of demonstrating the vehicles we purchased and Darryl Nesbitt worked our trade into the transaction while giving us a Jerry Blevins did an awesome job of demonstrating the vehicles we purchased and Darryl Nesbitt worked our trade into the transaction while giving us a very fair and reasonable price on the Highlander and the Tacoma. Darryl was very personable, professional, and easy to work with. Cathy Fraley and Kimberly Veney handled our final paperwork and set up our vehicles for delivery. Cathy and Kimberly were very professional and proficient. Our overall experience with Toyota of North Charlotte was excellent because of the professional employees and the way they treated us. More

Service The required maintenance light came on in my car along with the tire pressure warning light. I did not have an appointment but stopped into the deale The required maintenance light came on in my car along with the tire pressure warning light. I did not have an appointment but stopped into the dealership anyway. Service was spontaneous and very courteous. My issues were taken care of within an hour. Connor McCullough assisted me and I was very pleased with the service, More

New car purchase was a lovely experience I didn't expect buying a car to be such a nice experience. Gary Orvis and Michael Brown went out if their way to make me comfortable. The professional I didn't expect buying a car to be such a nice experience. Gary Orvis and Michael Brown went out if their way to make me comfortable. The professional environment along with pleasant conversation made my time enjoyable. Shakeria Terry in finance was our last stop before leaving. She was simply lovely. Way to go North Toyota. More

Barberio experience We had a very good experience recently at Toyota North Charlotte . We were taken care of by Chris Wickson and felt like him did all he could to get us We had a very good experience recently at Toyota North Charlotte . We were taken care of by Chris Wickson and felt like him did all he could to get us in the correct car that we were looking for . His follow up has been very good also . Then Cathy Fraley made the usually painful time of completing the necessary paperwork pleasant . I will go back to them in the future. More

Terry Brown Darrel Nwabit and Jerry Blevins are both personable and professional in their sales approach. They did everything necessary to get me into just the r Darrel Nwabit and Jerry Blevins are both personable and professional in their sales approach. They did everything necessary to get me into just the right Tacoma. Jackie the sales manager was also very helpful after the fact in getting.a hard to find bed cover accessory. Good experience. More