Toyota of North Charlotte

Outstanding We felt extremely comfortable with all that helped with our decision to purchase a new Toyota. Everyone from the first greet to closing the deal and d We felt extremely comfortable with all that helped with our decision to purchase a new Toyota. Everyone from the first greet to closing the deal and driving off in our new Toyota was thorough, informative and most of all friendly. The last person at the dealership we met with was Cathy Fraley. We were told she was the best at putting the final touches on our paperwork and explaining the various functions of our new car before we drove off...they were 100% right. Thanks Cathy More

Great late night service for a family of 5 Janelle Harris and Steve Gregory were both very helpful at Toyota of North Charlotte. We didn't actually go in prepared to buy that night, only to tes Janelle Harris and Steve Gregory were both very helpful at Toyota of North Charlotte. We didn't actually go in prepared to buy that night, only to test drive. But since it was a 2 hour drive, and we had 3 kids with us, we didn't know when we would be able to make it back up to the dealership. They were the only dealer in the surround area that had the specific style of Sienna we wanted. When we got there it was around 7:30pm and when we left it was 10:30pm, after closing hours. Both Steve and Janelle were patient with 3 of our small boys running around and we appreciate it. We got the right van and now the Wilson family is back on the road again. Thanks Steve and Janelle! More

Excellent Service I had an excellent experience with this dealership. Once I decided which car I was interested in, It was like I was sitting at a family members home a I had an excellent experience with this dealership. Once I decided which car I was interested in, It was like I was sitting at a family members home and just discussing finances. I never felt I was be hustled, they gave me a fair deal on my trade in, and did everything they could do to make payments to where they needed to be. Every single person we dealt with, was very professional and seemed like they truly cared about you and making sure they were putting you in the right vehicle, I would recommend anyone to this dealership. More

Greeds Over Loyalty I bought a camry 2015 here in June. Love the car. Sale specialist Chris Wickson was the only person that made car shopping fun and exciting. He was I bought a camry 2015 here in June. Love the car. Sale specialist Chris Wickson was the only person that made car shopping fun and exciting. He was the only sales person that really went above and beyond the call of duty. He did more than he has to that I know most other sale person wouldn't even think about doing. We were so satisfied with his services that I brought my family member back to buy another vehicle with Chris Wickson. Everyone else was like "dang another day on the job" We all know that when you go buy a car you'll be sitting in there 3 to 5 hours before you are done. Sure enough it was that long. You would think that the dealer had the common courtesy to supply us with drinks or snacks knowing that we couldn't leave until the paper works were done. And after a couple days I went back with one of my relatives to help them buy a car not one person on the floor recognize me except Chris. To everyone else we just another number or face. After going through this twice I vowed not to come back to this dealer. More

Great service and prices! Just bought my 2015 Toyota Tacoma this past weekend and the staff were awesome! Victoria, Darryl, and Kimberly Veney from Finance were extremely helpf Just bought my 2015 Toyota Tacoma this past weekend and the staff were awesome! Victoria, Darryl, and Kimberly Veney from Finance were extremely helpful when it came to my first car purchase. I will definitely be coming back to Toyota of North Charlotte in the future! More

great place the experience was a pleasure. Dealing with everyone was great. Cathy Fraley in Finance was wonderful, I plan on stopping in just to say Hello and k the experience was a pleasure. Dealing with everyone was great. Cathy Fraley in Finance was wonderful, I plan on stopping in just to say Hello and keep in touch. Also great to deal with Chris Supple, Brian Doyle , Walter and Edwin. the service department is also great especially dealing with Will More

Wonderful Staff and Awesome Service Bought our 2012 Chevrolet Malibu LT. There staff are the most friendly and kindness people you ever want to buy a vehicle from.. They went beyond and Bought our 2012 Chevrolet Malibu LT. There staff are the most friendly and kindness people you ever want to buy a vehicle from.. They went beyond and above to help us in anyway they could..I will buy another vehicle from them in the future..Thank you so much for everything you all have done for me and my family..I will recommend them to anyone..You all are the best...I love our new car.. The best customer service ever.. More

Great staff and service This is my third vehicle purchase from this dealership. The staff is super friendly and easy to do business with. The service dept has great hours a This is my third vehicle purchase from this dealership. The staff is super friendly and easy to do business with. The service dept has great hours and I've never gone back for a visit for the same issue. More

A different type of car buying experience My wife and I were looking for a 2015 Toyota Highlander. After numerous searches on-line and talking to a number of different dealerships we found on My wife and I were looking for a 2015 Toyota Highlander. After numerous searches on-line and talking to a number of different dealerships we found one that we were interested in at Toyota of North Charlotte. We drove over an hour to get to the dealership to look at the vehicle and were greeted by Wesley who took us to the vehicle that we were interested in. Wesley really knew all of the aspects and features of the Highlander we were interested in. After a test drive, my wife and I decided to see if we could get the numbers to work for us. This is were the car buying experience changed. Wesley passed us off to Stephanie Miles who handled the negotiating part of the process. I have bought several cars and this was the only time that the sales person we did the test drive with wasn't the same one that we negotiated with. Nothing wrong with this approach but it was different and kind of strange in my opinion. Stephanie was professional during negotiations that went back and forth for a while prior to us coming to an agreement. The finance process was fairly straight forward and Cathy Fraley was chipper and professional as all of the paper work was signed and finalized. The only real complaint that I had about the entire process was that we weren't offered anything to drink by the sales staff before or after we had agreed to purchase the vehicle. More

Very good purchasing experience From John making sure that I understood all of the tech features to Cathy guiding me, with patience,through all of the complex contractural forms, it From John making sure that I understood all of the tech features to Cathy guiding me, with patience,through all of the complex contractural forms, it was the most pleasant car buying experience I've ever experienced. In the sales area, Christian was very considerate of my time ( my auto dealership pet peeve), He worked with me on several options (lease and buy) to ensure that I was able to select the best option for me at this particular time. Kenneth H. Jamison More