Toyota of North Charlotte

Bryan has managed the service & repair for our entire family's cars for over six years! He is extremely professional and very careful to make sure we receive quality & timely service. I travel for work family's cars for over six years! He is extremely professional and very careful to make sure we receive quality & timely service. I travel for work over 500 miles a week across the state and worry often as to the reliability of an older car. Bryan goes above and beyond the "call of duty" to make sure my car is in excellent condition which allows me to travel "worry-free"!! Where there has been any problem with service (which has been rare) he immediatley resolves the problem without any question! We love the service at this dealership and that says a lot as we had never used a dealership for service until our relationship with Bryan began! We had always preferred the smaller service shop where we had a personal relationship we could rely on. When we switched one time for some service at Toyota, our experience with Bryan made us loyal customers from that point on...... Kudos to Bryan!!!! Rose Bailey & Jay Lesemann More

I am shocked at the reviews I see online for Toyota of North Charlotte. I hesitated purchasing a car from this dealership because of what I read in the reviews. I mentioned this to the salesperson, sales North Charlotte. I hesitated purchasing a car from this dealership because of what I read in the reviews. I mentioned this to the salesperson, sales manager, finance officer, and even the owner (though I didn’t realize I was speaking to him at the time !). There are many ‘new’ people now in this dealership. We have owned Toyotas since 1984, purchasing from two dealers in the Charlotte area. One in particular (in November 2006) was extremely pushy. It took FOUR hours to settle on a price we were all comfortable with. I walked out four times. I was a total wreck; but I got the price I could handle financially on a 2007 Prius. I had not intended to go to this dealership, because of the distance involved. But, my neighbor had purchased her 2006 Corolla from them and had a good experience. So………… She and I went about a month ago and drove a new 2012 Prius v – two. Who says these salespersons ‘grab you at the door or outside’ ??? I walked in the front door 3x right by three salesman and not one confronted me. When I decided to talk to one, I went to the front desk and they paged a salesperson. Our salesperson was Ellissia. New, but very knowledgeable. When she didn’t know an answer, she found it for me. I went to several other Toyota dealerships. I didn’t discuss specifics until this past week. I did not make my decision until the last day. A week ago, I went back to Toyota of North Charlotte. Ellissia (I drove Prius with her) was not working that day, so I dealt with Wyatt (I drove Corolla, Rav4, and Camry with him). No one confronted me again as I entered the dealership. Wyatt was fantastic, as was Ellissia. At that point, I met with sales manager, Chris Pack. We discussed the Rav4 and 2012 Prius v. I still had not decided which one I wanted. But, they did appraise my 2007 Prius. Bummer !!!! I had decided to not go back to them. Two days later, I went to another dealer within 70 miles of my home. Only one Prius v two on the lot. The next day, I went to another Toyota dealer within 70 miles of my home. Only one Prius v two was on the lot. Didn’t like what they had added. But, got an even better price for my Prius from both places – right with what I found on Kelly Blue Book, etc. I also got a price for Prius v three (I wanted navigation and leather). Before leaving the last dealership, my neighbor said, “Why don’t we call Ellissia and see what they have on the lot today?” And, on to Toyota of North Charlotte we went. We spent a while walking around. We found a Prius v three. So, I told Ellissia I wanted to see the Rav4 we had driven earlier that week with Wyatt and the Prius v three. I also wanted my neighbor to drive both and get her opinion. To me, it felt like hours in negotiations, but my neighbor said it was only about 30-45 minutes ! Of course, they wanted to know when I was going to purchase… what they could do to help me make a decision…etc etc.... The salesperson, Chris Pack, - always with that fantastic smile worked really hard negotiating. I think I put on the pressure this time, because I finally told them what I could pay. They couldn’t meet that, so I told them I was leaving. As we walked out, Ellissia called me back. I was pointed to a smaller room and spoke with Paul. He said he’d meet my price! I didn’t realize until I was walking out that I had dealt with the owner. I went back the next day to pick up my 2012 Prius v three. Our agreement was still good. A few things changed. Minor things, except to me they are not minor in the sense that: when I am told a certain thing, that is what I expect later on down the road. How about you?? Guess that is the teacher (retired) in me ! All worked out finally. I drove home my new 2012 Prius v three. One thing I must say: I told every dealership, “PLEASE DO NOT CALL ME.” I am a serious Toyota owner and will return when I make a decision. Back in the summer…. One dealer (nameless) called me NINE times. The last time, I said to him, “Tony, didn’t I say when I went in that I did not want to be hassled with phone calls?” He then said that he’d put it in the computer. Duh.. Same thing last week with another dealer. I told the owner, salesperson, and sales manager of Toyota of North Charlotte that I hope that, if and when I need to come in for service, etc, they will be as friendly, cordial, and knowledgeable as they were this week. For once, NO ONE belittled my car (except the mileage). I hate it when salespersons, etc, tell you well….. you know this and that….. about your trade…. HAPPY CUSTOMER… TO DATE…… If this changes in the future, I will write a review here. THANKS TO ELLISSIA, WYATT, CHRIS, PAUL, AND NICHOLAS !!!! MERCI BEAUCOUP… MERCI BEAUCOUP !!!! More

They have to be one of the friendliest dealerships in Charlotte I went in thinking I was not going to get a new car and next thing I know I am leaving with what I wanted for what I wanted to pay yes we d Charlotte I went in thinking I was not going to get a new car and next thing I know I am leaving with what I wanted for what I wanted to pay yes we did have to negotiate a little bit but I think that is what you have to do to get what you want and I really enjoyed my time at the dealership Thank you Jackie,James and AW More

Greg Zmirak did an outstanding job explaining the benefits of purchasing a car from your dealership. A tour of your facility and a test drive was very important to me and my wife. The Rav-4 that we benefits of purchasing a car from your dealership. A tour of your facility and a test drive was very important to me and my wife. The Rav-4 that we ultimatlely purchased was a great decision. Greg was polite and very knowledgeable in all aspects of your dealership. We have recommended your dealership to others and my brother recently purchased a Highlander thanks to Greg Zmirak. Jim and Genindle Case More

We had a terrific experience with Toyota of North Charlotte. Greg Zmirak did an outstanding job explaining financing, vehicle options, gave a comprehensive tour of the dealer which bty is beautiful. Charlotte. Greg Zmirak did an outstanding job explaining financing, vehicle options, gave a comprehensive tour of the dealer which bty is beautiful. Everyone there is friendly and know their product offerings. We also visited another "F" dealer in Huntersville that did'nt listen to what we wanted and walked out. I recommend Greg and Toyota of North Charlotte big time!!! More

When my Husband and I decided to look for me a car we knew where we would go.The reason we chose Toyota Of North Charlotte was that we knew that the Service there would be Great. The Sales People there a knew where we would go.The reason we chose Toyota Of North Charlotte was that we knew that the Service there would be Great. The Sales People there are "The Best" they have always went out their way to show us what we wanted to see and work with us on the Pricing.I would highly recommend Toyota Of North Charlotte,I know they will always have our Business.. Thank You Chris,Gary & Jackie More

Brought my vehicle in for service what a great experience they were friendly knowledgeable and informed me of what I needed today and what to expect in the future they went over what I call a health report f they were friendly knowledgeable and informed me of what I needed today and what to expect in the future they went over what I call a health report for my car so that I was informed and I didn't need it yet but I went ahead and took advantage of the buy 3 get one free tire sale because it was my decision not theirs the have always treated me my family and friends like we are family and I guess we're are because we are in the Toyota family I went and test drove the new 2012 Toyota Camry while I was in service with my Camry what a difference in the cars I will probably be trading my car in soon . Another great experience a my favorite dealership in Charlotte. You owe it to yourself to try them even if you have visited before try again More

Personal attention provided to the customer. Management is very aware of customers concerns and looks to meet the needs of the customer. Very good dealership. is very aware of customers concerns and looks to meet the needs of the customer. Very good dealership. More

I was very pleased with my experience at Toyota of North Charlotte. The salesman that I worked with, Greg Zmirak, was very helpful and knowledgable. He spent a long time with me searching for the vehicle Charlotte. The salesman that I worked with, Greg Zmirak, was very helpful and knowledgable. He spent a long time with me searching for the vehicle that I wanted. I felt like I was well taken care of at each step of the process- from entering the door to driving off the lot with my new car. Thus far I have been impressed with their service dept as well. More

During my lifetime I have bought several new cars from many different dealerships. Some experiences were terrible and many were stressful. I have bought four Toyotas from Toyota of North Charlotte. many different dealerships. Some experiences were terrible and many were stressful. I have bought four Toyotas from Toyota of North Charlotte. All have been very enjoyable experiences. My latest experience in purchasing a 2011 Avalon was outstanding. My first contact was Lizz Lunn in the internet sales department. Lizz is extremely knowledgeable, very thorough and customer oriented. The car I wanted was an internet special. I made three calls to her to verify the features and to agree on the total amount I would pay for the car. She was very friendly and helpful each time I called. I told her that I would come to the dealership that evening to close the deal. She called me to confirm that I was on my way as it was around 9:00 PM on Saturday. I did not want to miss my deal and I confirmed that we were, and she said that Winfred Kluttz and Travis Reeder would be waiting for us. As soon as we parked, Winfred identified himself and made us feel welcome. Travis took all the time we needed to test drive our car choice. He was very friendly and knowledgeable. Winfred was absolutely the best new car manager we have ever worked with. He is friendly, knowledgeable and an outstanding representative for Toyota of North Charlotte. One thing that really impressed me was that he told us that he would bring our car mats to us the next day, as we live in Salisbury and that he would be in our area. The parts department was closed when we completed our paperwork. This was going far beyond what anyone could expect and his personal service was simply outstanding. If you are in the market for a new Toyota, you cannot go wrong in contacting Lizz and Winfred at Toyota of North Charlotte. More