Toyota of Orlando

Leasing and Rav4. Everyone was very helpful and friendly. Made things easy to understand. Shady installed my Bluetooth for me. She was very nice. Also, John Cruz made i Everyone was very helpful and friendly. Made things easy to understand. Shady installed my Bluetooth for me. She was very nice. Also, John Cruz made it easy for us with the paperwork. More

My new Family Dealership I purchased two 2017 Highlander's on the same day. My daughter and I had shopped around so we knew what we wanted. We went to a few other dealerships I purchased two 2017 Highlander's on the same day. My daughter and I had shopped around so we knew what we wanted. We went to a few other dealerships but just felt like we were doing all of the work and that the sales and finance team were "just trying to move the metal off of the lot". Sadly that was a direct quote. Once we arrived at Toyota of Orlando we knew we were at our new Family dealership. We were greeted right away and the level of customer service was excellent all they way through the process. Thank you John , Antonio Cruz, Shadey Derivois and Birdie Friedell. More

Another fanatic process with the best built vehicle. We started at Toyota of Clermont. They did not have the exact vehicle we wanted, but not a problem they sent us to their sister store at Toyota of Orl We started at Toyota of Clermont. They did not have the exact vehicle we wanted, but not a problem they sent us to their sister store at Toyota of Orlando. They worked with us and got us into a brand new vehicle with 10 miles on it!! It is beautiful and pretty simple process. This is our families 11th Toyota from these two stores since 1994 and would never buy anything else. The best built vehicles on the road! Thanks again Toyota family. More

Trade-in I went to Toyota of Orlando out of mere coincidence. I had been thinking about trading in my 2011 Rav4 for weeks, and decided to drop-in to see what k I went to Toyota of Orlando out of mere coincidence. I had been thinking about trading in my 2011 Rav4 for weeks, and decided to drop-in to see what kind of deals were presently being offered. I am very pleased with the outcome of my visit. I do not feel like I came out at a lose, as my experience with previous dealerships in the past. With price negotiations, finance and car delivery, I was there for about 4 - 4 1/2 hrs. Very friendly, and professional staff. Thank you Toyota of Orlando. More

Amazing!!! Excellent attendance!!! Great people!!! They help me a lot during the whole process.... definitely I will indicate those people to my friends!!!! Th Excellent attendance!!! Great people!!! They help me a lot during the whole process.... definitely I will indicate those people to my friends!!!! Thanks Fred Robinson and Melissa Ragonese!!! More

It was an amazing experience I went to this place with my daugther two months ago and I came back to buy my new car too.They treated us as very profesionally and in less than four I went to this place with my daugther two months ago and I came back to buy my new car too.They treated us as very profesionally and in less than four hours I got my new car. And my younger daugther saw how they had treaded us and she wants to buy her car here too. More

New Car What an awesome experience. Thank you to an exceptional staff - Outstanding service! No pressure applied. A high level of integrity. I would definitel What an awesome experience. Thank you to an exceptional staff - Outstanding service! No pressure applied. A high level of integrity. I would definitely recommend Toyota of Orlando. More

Upgrading my ride !!! Thank you Christian Guerrero, Betheny Prince, great experience !!! I just went for service and after a couple of hours I left your office riding a bra Thank you Christian Guerrero, Betheny Prince, great experience !!! I just went for service and after a couple of hours I left your office riding a brand new SUV. More

6 hours in xxxx The gentlemen who showed me the vehicle I was interested in was great. He was friendly, knowledgeable and answered all my questions clearly and comple The gentlemen who showed me the vehicle I was interested in was great. He was friendly, knowledgeable and answered all my questions clearly and completely. It all went downhill from there. During the negotiation period, the salesmen kept getting up to help other customers leaving me sitting doing nothing at least 3 times. When I tried to negotiate an interest rate that would simply match what my bank was offering, he said he'd beat it and after 3 trips to the back office (really friggin' annoying) he came back a little bit above the rate I gave him. I'm not quibbling over a couple of tenths of a percentage point. He continually made pronouncements setting high expectations for me and consistently under delivered on what he said. Which brings me to the Finance Phase. The sales guy said they just had to get the paperwork ready and it would be done real soon. I sat in your dealership for TWO hours waiting. During that time, I never saw the sales guy again (until I realized, as I was signing the contract, that he'd unilaterally added window tinting to my bill) and not a single person came to give me a status update, ask me if I'd like a glass of water or just tell how bloody long it was going to take. I literally could have driven back to East Orlando and had supper and been back in time. To top it off, I also found out I was paying for the floor mats he had indicated he would throw in, but by then, discussing that would have caused bleeding in my brain. But wait! The mats weren't in stock! So I was assured they would be in tomorrow and shipped to me immediately. Great. So that was almost 3 weeks ago. Guess what? No mats. I had to call in yesterday to find out where they were. Across the board your staff seems to overpromise and underdeliver. This is a basic rule you should never break in customer service. I like the car though. She's sweet. But if I had to pay $500 more to not go through what I did at your dealership it would be well worth it. More

Great Service I came in for the 5,000 miles check up free through the Toyota Care program. I waited for 30 minutes for a shuttle bus to take me back to work, but th I came in for the 5,000 miles check up free through the Toyota Care program. I waited for 30 minutes for a shuttle bus to take me back to work, but there was none. However, it was quick for the shuttle bus to arrive at my work and took me back to service to pick up my car. It was a nice free service. The service advisor was very friendly. I would come back to service my car again. Thanks! More