Toyota of Orlando

Great Service I came in for the 5,000 miles check up free through the Toyota Care program. I waited for 30 minutes for a shuttle bus to take me back to work, but th I came in for the 5,000 miles check up free through the Toyota Care program. I waited for 30 minutes for a shuttle bus to take me back to work, but there was none. However, it was quick for the shuttle bus to arrive at my work and took me back to service to pick up my car. It was a nice free service. The service advisor was very friendly. I would come back to service my car again. Thanks! More

Great and easy. Felt welcomed By far the best experience made my day and very friendly and welcoming staff. Thank you to everyone I came in and got the car that I desired. Will alw By far the best experience made my day and very friendly and welcoming staff. Thank you to everyone I came in and got the car that I desired. Will always go back for future visits. Once again thank you everyone!!!! More

Service Osvaldo Perez, Ozzie, is the best. Always provides great service and makes sure everything is taken care off. Thanks again Ozzie! Always a pleasure co Osvaldo Perez, Ozzie, is the best. Always provides great service and makes sure everything is taken care off. Thanks again Ozzie! Always a pleasure come see you guys! More

6 hours in xxxx The gentlemen who showed me the vehicle I was interested in was great. He was friendly, knowledgeable and answered all my questions clearly and comple The gentlemen who showed me the vehicle I was interested in was great. He was friendly, knowledgeable and answered all my questions clearly and completely. It all went downhill from there. During the negotiation period, the salesmen kept getting up to help other customers leaving me sitting doing nothing at least 3 times. When I tried to negotiate an interest rate that would simply match what my bank was offering, he said he'd beat it and after 3 trips to the back office (really friggin' annoying) he came back a little bit above the rate I gave him. I'm not quibbling over a couple of tenths of a percentage point. He continually made pronouncements setting high expectations for me and consistently under delivered on what he said. Which brings me to the Finance Phase. The sales guy said they just had to get the paperwork ready and it would be done real soon. I sat in your dealership for TWO hours waiting. During that time, I never saw the sales guy again (until I realized, as I was signing the contract, that he'd unilaterally added window tinting to my bill) and not a single person came to give me a status update, ask me if I'd like a glass of water or just tell how bloody long it was going to take. I literally could have driven back to East Orlando and had supper and been back in time. To top it off, I also found out I was paying for the floor mats he had indicated he would throw in, but by then, discussing that would have caused bleeding in my brain. But wait! The mats weren't in stock! So I was assured they would be in tomorrow and shipped to me immediately. Great. So that was almost 3 weeks ago. Guess what? No mats. I had to call in yesterday to find out where they were. Across the board your staff seems to overpromise and underdeliver. This is a basic rule you should never break in customer service. I like the car though. She's sweet. But if I had to pay $500 more to not go through what I did at your dealership it would be well worth it. More

Fair pricing and easy purchase experience The price for the vehicle was fair and the value for my trade was good. The purchasing experience was less stressful than I anticipated. Very happy wi The price for the vehicle was fair and the value for my trade was good. The purchasing experience was less stressful than I anticipated. Very happy with the overall experience. More

Stree free excellent customer service Absolutely the best place I've ever purchased a vehicle! Everyone was so helpful and super friendly. Melissa ragonese, rolando, and john Cruz were abs Absolutely the best place I've ever purchased a vehicle! Everyone was so helpful and super friendly. Melissa ragonese, rolando, and john Cruz were absolutely amazing!! I would highly recommend if you are looking to purchase a car this is the place to go!!! Thank you guys once again I absolutely love my new Highlander!! More

Great experience Twice I've been to the Toyota of Orlando and have worked with Eddie Fernandez. Very please with his professionalism and great service within great ti Twice I've been to the Toyota of Orlando and have worked with Eddie Fernandez. Very please with his professionalism and great service within great timing. I definitely recommend you to take your vehicles there to get serviced. Batista More

I Purchased at 2017 corolla LE I purchased a 2017 Toyota Corolla LE from Toyota Corolla, Betheny Prince James Guilerme Howei and the rest of the staff was excellent in helping me lo I purchased a 2017 Toyota Corolla LE from Toyota Corolla, Betheny Prince James Guilerme Howei and the rest of the staff was excellent in helping me lower my monthly payments, they were nice and cordial.....they made me feel like family, helped me set all my safety features! More

Great Experience!!! Joshua, Andres, Nichole were very personable, professional, and made this a very smooth process from beginning to end, we most definitely would shop h Joshua, Andres, Nichole were very personable, professional, and made this a very smooth process from beginning to end, we most definitely would shop here again. More

My best purchase I bought my car here at Toyota of Orlando and I had a very nice experience from the beginning through the end especially with the finance lady Bethen I bought my car here at Toyota of Orlando and I had a very nice experience from the beginning through the end especially with the finance lady Betheny Price an excellent person. More