Toyota of Plano

My 2015 Toyota Highlander My experience overall was very good. Kash Zaman was my salesman and he was very knowledgeable about the Highlander. He answered all of my questions My experience overall was very good. Kash Zaman was my salesman and he was very knowledgeable about the Highlander. He answered all of my questions honestly and directly, something I appreciate greatly in a sales person. He also had a very good sense of humor, which made time we spent with him fun! I did however have some challenges with the sales manager. The exact car that I wanted was not on the lot and not in stock in the neighboring states. The sales manager did literally everything he could NOT to order the car for me. From stating that the wait time for a new car was 6 months to offering cars that didn't fit my criteria; he aggressively tried to persuade us to buy something we didn't want. Had it not been for Kash, and later, Faz, I would have walked out. His style, his attitude and his seemingly lack of knowledge of the product was a big turn off. Thankfully, Kash and Faz made us stay and I'm really glad I did. My new car, made to order, arrived in 34 days (not 6 months!) and it's beautiful! I would highly recommend Kash as a salesman for anyone looking to buy a new car. More

Toyota of plano our experience with kash has been very good.HE patiently answered all our questions and was always willing to help with any concerns that we moght hav our experience with kash has been very good.HE patiently answered all our questions and was always willing to help with any concerns that we moght have. More

Service department couldn’t even diagnose a bad battery I bought a new car from Toyota of Plano in late March. About 5 weeks later it died on me twice but would intermittently start. It seemed like the ba I bought a new car from Toyota of Plano in late March. About 5 weeks later it died on me twice but would intermittently start. It seemed like the battery was dying (clicking sounds), but would still start part of the time. I had it towed using Toyota Roadside assistance to Toyota of Plano. The service advisor was genuinely disinterested in providing any level of customer service. They said they tested everything and everything was fine. At one point the advisor said ‘I’m spit balling here, but…’ Spit balling isn’t a phrase you want to hear about a brand new car. He said I shouldn’t have that issue again and it was probably just a fluke with a new car. After I left Toyota of Plano I stopped for gas on the way home and had the same issue. I called the Toyota Cares corporate number to complain. The Director of Ops from Toyota of Plano called shortly after and provided no useful information and accepted no responsibility. I took the car to Toyota of Grapevine and they said they didn’t know why Toyota of Plano didn’t replace the battery. The service advisor there was wonderful. They replaced the battery and I haven’t had any issues for the past 2 weeks. Moral of the story – use Toyota of Grapevine, not Toyota of Plano. Toyota of Plano is moving to be closer to the new Toyota headquarters; they better get their act together. This level of quality won’t cut it with corporate executives. There should not be such a drastic difference between the quality of one dealership and another. More

Excellent New car for my wife. it was a very pleasant experience and would go back in a heart beat. Great job... Thanks again. We'll be back. New car for my wife. it was a very pleasant experience and would go back in a heart beat. Great job... Thanks again. We'll be back. More

Best car buying experience ever! The customer service we received was spectacular! Anup Pradhan was the most patient and helpful salesman we have ever met. He searched for the car we The customer service we received was spectacular! Anup Pradhan was the most patient and helpful salesman we have ever met. He searched for the car we wanted and found it. It actually exceeded our expectations. No pressure and no stress at all. Luke Bosco was an amazing financial wizard. Financials were a breeze because of his knowledge and dedication to our purchase. The whole team worked so hard to get everything just the way we would expect a dealership to be. Thank you to all of you! More

Fair Fast Final and PLEASANT Let me start by saying this is my 6th New Car purchase, and the experience has been the best by several miles. First, I was able to get a lot of m Let me start by saying this is my 6th New Car purchase, and the experience has been the best by several miles. First, I was able to get a lot of my questions answered over email/phone/text. I had a good idea walking into the dealership what to expect on the vehicle as well as on the pricing. Second, Kal, who handled my Sale was unlike any other I have encountered in all of my previous car buying experiences. Buying a car for me has mostly been a painful experience. Kal however made me comfortable right from our first interaction. At no point did he try to push anything on me. Rather, he asked me intelligent questions, made prudent suggestions and answered all my questions in the most friendly yet professional manner. Kal, you are a gem. Finally, I have to put in a word for Mirza who handled the financial aspects of the sale. I don't think I was with him more than 10 minutes. He handled everything so efficiently. My previous experience of car buying had taken an irritating 45 minutes and had left me shell shacked. Toyota of Plano has changed my perception of Car Dealerships and Car Salesmen forever. I feel very comfortable in saying my family will stick with Toyota's from here on out, largely just because of my buying experience. Bottom line, I felt every bit as good and satisfied as I left the dealership with my new car, as I did when I walked in. More

Moe sales and service provided Moe was very helpful with the lease of new truck. Answered all our questions and addressed all our concerns. Help us with the car setup. Explained all Moe was very helpful with the lease of new truck. Answered all our questions and addressed all our concerns. Help us with the car setup. Explained all the key points of the truck. Help get us the price we were aiming for in our budget. Thank you, Angela More

Exceptional, high quality service! This was my first leasing experience and they made it so easy for me. Gil was very patient with me as I wavered through most of the process (my car se This was my first leasing experience and they made it so easy for me. Gil was very patient with me as I wavered through most of the process (my car selection process definitely took much longer than most people's). He and Matt spent a good time educating me about leasing and making sure that the terms suited my budget while giving me the car I wanted. All in all, exceptionally great customer service. Thanks guys! More

My new RAV4 Moe was very helpful with the lease of my 2015 RAV4. He asked the right questions and helped me find the right model that best fit my needs and answer Moe was very helpful with the lease of my 2015 RAV4. He asked the right questions and helped me find the right model that best fit my needs and answered all my questions. He was very patient and pleasant to work with, not like other pushy sales guys. He also helped with the car set up. I would recommend him to my family and friends. Overall, great experience. More

Excellent Service! Good willingness, extensive knowledge of cars, a lot of patience, friendly and good service ...definitely a pleasant purchase. Thank so much for all y Good willingness, extensive knowledge of cars, a lot of patience, friendly and good service ...definitely a pleasant purchase. Thank so much for all your help! More