Toyota of Portland

Great Car Buying Experience Kylar made the process easy and was very attentive. It was a trade-in of two other Toyotas and a cash purchase. Kylar was knowledgeable and took the t Kylar made the process easy and was very attentive. It was a trade-in of two other Toyotas and a cash purchase. Kylar was knowledgeable and took the time to go over everything about the car. I strongly recommend him to anyone looking to purchase a car. More

A++ experience in buying! Look for Dalal Abou-Jamous I have bought from Broadway Toyota before, and I have always bee treated well. This time, I ordered a new truck to be built to my specifications - fi I have bought from Broadway Toyota before, and I have always bee treated well. This time, I ordered a new truck to be built to my specifications - first time for me. Broadway Toyota, and specifically Dalal Abou-Jamous did a fantastic job. She kept me informed all through the build and delivery process and even cam in on her day off to allow me to take delivery of the new truck as soon as it was ready. I was treated very fairly on my trade-in as well. A very good experience. Good job Broadway and excellent job Dalal! More

Blamo. Pow. Kerfunkle. AWESOME. If you're looking for a Prius, this is the place to go. They've got most any model or year you can think of, and they'll take the time to show you eac If you're looking for a Prius, this is the place to go. They've got most any model or year you can think of, and they'll take the time to show you each and every one. I worked with Joe Shapiro and drove the C, the V, and (ultimately the car I purchased) the Plug-In. Joe was incredibly knowledgeable about the features of each vehicle, and he helped me negotiate into my deal some of those that I was explicitly looking for (Hello, new sunroof). I paid less than I expected and got a better car than I thought I was looking for. Perfect combo. I'd recommend Joe and Broadway Toyota to anyone looking for a quality vehicle, good price, and great customer service. More

Best service ever Rick Michael is an outstanding service advisor. Rick has kept me and my Toyota Tacoma 4x4 on the road since 1998. 330,000 miles and still counting. R Rick Michael is an outstanding service advisor. Rick has kept me and my Toyota Tacoma 4x4 on the road since 1998. 330,000 miles and still counting. Rick is professional , easy to talk to and the consummate expert with Toyota products. No reason to go anywhere else. Broadway Toyota and Rick Michael is the only place you need for all your Toyota needs. More

Claude Richards- outstanding salesman I came to Broadway Toyota to find an affordable and durable car. To accommodate my needs, I was referred to Claude Richards. Claude was willing to go I came to Broadway Toyota to find an affordable and durable car. To accommodate my needs, I was referred to Claude Richards. Claude was willing to go that extra mile (literally) to help me find the car that best fit me needs, budget, and my personality! He was even came to pick me up at my home in the car I was interested in, allowing me to test drive it back to the dealership, answering any questions I had while at the wheel of the car I loved! He was extremely helpful in negotiating prices and, as a first time car owner with very little credit, I was nervous and a little tentative about signing for my new car without a cosigner. Well ,Claude made me feel so comfortable and confident during the process of purchase, and he even worked closely with the insurance agent to find a quote that best fit my budget and needs. Claude was patient with my tentativeness and my "worry wart" father who kept calling to make sure the process was going smoothly. Not to mention, Claude gave me an auxiliary cord for my car at no extra charge- so thoughtful! Needless to say, my experience at Broadway Toyota Scion was fantastic. I would absolutely recommend this dealership and car salesman, Claude Richards, to anyone in the Portland area! I love my car, a 2011 Rav4 :) Thank you Claude Richards and Broadway Toyota. More

Loooooove it! I never thought of myself as a Toyota kind of person...sure I've heard they last forever, etc. but nothing had ever caught my eye or fit within my pri I never thought of myself as a Toyota kind of person...sure I've heard they last forever, etc. but nothing had ever caught my eye or fit within my price range. That all changed when we went to see Dalal! That girl worked tirelessly to find something within our price range & family size. As a mom of a 16 yr old & a 4 yr old we needed something with enough room in between them both as well as enough leg room for the driver & passenger. I went back & forth with Dalal over the phone about car vs SUV, Camry vs Rav4 and she listened so patently to my indecisiveness. I'm pleased to say that we're leasing a 2014 Rav4 and couldn't be happier! Thank you Dalal and everyone at Broadway Toyota for the wonderful experience! Sincerely, Victoria & Gary Olsen More

Exceptional! Amazing! Awesome! Claude found us wandering around the lot and helped us to our dream car. He was professional, enthusiastic, and great to work with. Took us on the tes Claude found us wandering around the lot and helped us to our dream car. He was professional, enthusiastic, and great to work with. Took us on the test drive with the car and we instantly fell in love even more so.. The car that won our hearts was an Lexus ES 350, unfortunately, two weeks after we left, we were rear ended. Flash forward to today.. Claude got us into a brand new 2014 Camry straight off the showroom floor. We would definitely recommend Claude and the team here at Broadway Toyota anytime they are looking to purchase a new car! More

Dishonest dealership I purchased a 2011 Toyota Tundra on 11/27/13, salesman was Dustin Franke. I agreed to purchase a Toyota Vehicle Service Agreement ($1525.00) and a To I purchased a 2011 Toyota Tundra on 11/27/13, salesman was Dustin Franke. I agreed to purchase a Toyota Vehicle Service Agreement ($1525.00) and a Toyota Auto Care ($410.00), but was promised by Max Hanley that I could cancel them at any time. On 12/2/13 I went to Broadway Toyota to request that both policies be cancelled. I spoke to Dustin Franke and someone else from Finance. I signed a request to cancel the service contract. I was very specific that I wanted both contracts cancelled, but was tricked when they only checked the Service Contract, not the Toyota Auto Care. I wanted to pay the entire purchase price of $26,100 for the truck, but was told to only pay $10,000 and finance the remaining $16,100. I did pay $16,100 on 12/31/13. After several phone calls to the lender (Wells Fargo), and to Danny Lucero at Broadway Toyota I learned that on 2/27/14 the $1525.00 vehicle service agreement was reimbursed, but they did not cancel the $410.00 Toyota Auto Care. They said I did not request both policies be cancelled, but that is a lie. I have a witness who accompanied me on 12/2/13 to Broadway Toyota. I called them on 2/28/14 to complain that only one policy had been cancelled. I spoke to Danny Lucero who told me I needed to sign another request. They emailed me another cancellation notice on 3/1/14. I completed it and emailed it back to Max Hanley on 3/2/14. As of today, 5/19/14, the policy has not been credited to the loan yet, and it continues to accrue interest. I expect Broadway to reimburse the policy and to pay all interest that has accrued since 12/31/13. More

Stoping playing like the kids At first, my friend and I want to buy two cars in town. I found the offer from the other dealership,and I gave braodway toyota a call at 6 Pm of 5/14, At first, my friend and I want to buy two cars in town. I found the offer from the other dealership,and I gave braodway toyota a call at 6 Pm of 5/14, They said they would have the offer than that dealership. I been there at 7pm talk with them about the price of two cars. One sales and we had already reach the goals and will do it on 5/15 (tomorrow). On 5/15, I gave them a call before coming the dealership, I afraid my English listening is not good enough, I asked them two times just want to make sure.And the sales said yes and promised to do that. At 3pm 5/15, we already there. we felt very strange and so confused about why we talk with the different sales who we met yesterday. we did done the Credit checks, we spent 2 hours on that. After that,He brought a paper and said they can not go to the offer that what they said last night and each one would be more expensive. I tried to talk with the sales who talked with us yesterday and he seem like want to far away from us and pretend did not meet with us and don’t know us. It happened in to cars. They wasted us 2 days just for cheating us. We also missed the deal of two cars of the other dealership. Finally, we can’t buy the cars. When we were living, we stood next to the sales who met us yesterday when he were talking with the other family. When he done, we said Hi! A person who said he is this sales’ manager and said he can talk with us. And that sales left us without any apologies .We did not said anything with that sales. We have high students in the group for translating and he asked for leave to there, we have families to work and they also asked for leave. Their jobs are to help others to buy cars instead of cheating us and wasting our time or money. I do not why it would happen in this kind of the dealership in town. I do not know why toyota would set this kind of dealership in town.. I DON’T want to see it happened to the other customers again,It is ridiculous and we are not playing games like the kids! More