Toyota of Portland

I thoroughly enjoyed my experience at Broadway Toyota. From the moment I entered their new facility I was impressed with their staff. The receptionist (I apologize that I do not remember her name) greete From the moment I entered their new facility I was impressed with their staff. The receptionist (I apologize that I do not remember her name) greeted me warmly and with a smile, asking how may I help you. I told her I just needed some information. She announced over-head that a customer was waiting and Nate approached me. I explained that I had just purchased a new Camry and although I really liked it I wanted another car such as an XLE with additional accessories. Nate was very patient with me and my questions. He showed me an XLE and then the 2010 Corolla Sport caught my eye. I immediately liked everything about it. The black color, with black interior, the premium radio and moon-roof just to name a few. I drove it and was impressed with it performance. We then sat down to begin the bargainning process. It was then I met the person (I don't know his name) that really capped off the buying experience. I am 62 and have bought and sold dozens of cars during my lifetime. I really enjoyed going back and forth with him. He pointed out the advantages of purchasing the Sport, but never once did I feel pressured. After the negotiations, I met Digger (the finance person). He explained everything thoroughly and professionally answering all of my questions. The next day I had the pleasure of speaking with Kandi the Office Manager. She helped me in resolving a debit card issue. All in all, I had a very enjoyable buying experience and would not hesitate to recommend Broadway Toyota to family members and friends. I will be back when I am ready to purchase an Avalon. Sincerely, Phil Lopez More

Broadway Toyota is top of the line! With the new facility, you'd think there would be a prolem with working out new procedures, but the transition from the old place to the new place is light years facility, you'd think there would be a prolem with working out new procedures, but the transition from the old place to the new place is light years ahead of time. Free wireless, a cafe for a bite to eat and/or a coffee and the service department is wonderful. My service guy, Doug, took exceptional care of me. I had some unexpected problems with my car and , not only were taken in without an appointment, he didn't make me feel like a stupid girl. And while they took overnight for fixing the car (because parts were not locally supplied, he paid for my rental. That car was rented right from the dealership; I didn't have to be taken somewhere else. Imagine bringing in my older car and being "given" a new Prius for the day/overnight to play with! Top notch! Service you would expect from a Mercedes or Lexus dealership! The only thing that would have exceeded my expectations would have been for them to pay for the bill (But, then again, they did for the rental car!). Thanks Doug for making my experience wonderful! I'll be back! More

The dealership went above and beyond to clear up the fine print from financing. Traci is a great customer service manager and I drive me car feeling good about my transaction at this dealership! Thanks Broad print from financing. Traci is a great customer service manager and I drive me car feeling good about my transaction at this dealership! Thanks Broadway!I would recommend Broadway Toyota/Scion! More

The service department was awesome when I called in, they got me a same day appointment. Broadway also put in a new children's play area, which was perfect for entertaining my little ones while we waited. Th got me a same day appointment. Broadway also put in a new children's play area, which was perfect for entertaining my little ones while we waited. They also had all the parts in stock, so my Toyota was fixed and back on the road the same day. More

From the onset of my phone call to schedule my service appointment to the moment I drove my car away from my appointment, Kristen Bailey provided exceptional customer service. Kristen has outstanding pers appointment to the moment I drove my car away from my appointment, Kristen Bailey provided exceptional customer service. Kristen has outstanding personal skills and inspired a sense of trust in the dealership. I have had a friend work on my vehicle for years. He has moved out of state and I labored over how to address the service issues on my 1990 toyota 4 runner. Women often fall vulnerable to the recommendations of mechanics who can perform expensive and sometimes unnecessary services. My car is driving much better now, which is a testament to the quality of work provided by the mechanics at Broadway Toyota. Although the services provided were expensive (around $1000.00) I feel that no unnecessary service measures were recommended. This is a great relief to me. I feel confident that my automobile is in good shape and will continue to perform reliably as it has for years. I do not recall the name of the assistant who set up my rental car for the day on 11/12/09. She was also extremely courteous and helpful. Coming from a business family myself, I can appreciate that customers are often likely to express complaints over appreciation for good customer service. I wanted to make sure to take a moment to express my observations of a job very well done. More

Purchase a new Toyota Corolla LE 2010 on Oct 10th 2009. Ken, Jo and Chris helped me. Everyone was very nice and the building is new with a top notch cafe. Coffee machine was broken in waiting room is my on Ken, Jo and Chris helped me. Everyone was very nice and the building is new with a top notch cafe. Coffee machine was broken in waiting room is my only complaint. Shopped prices at 9 Toyota dealers in Portland and they had the best price. Toyota of Gladstone came in 2nd, Beaverton Toyota was 3rd and Wilsonville Toyota was 4th. More

I purchased a vehicle (2010 Prius) from Broadway Toyota recently and their sales staff was knowledgable, fast and excellent!!! From my salesWOMAN to finance...it was the best vehicle buying experience I'v recently and their sales staff was knowledgable, fast and excellent!!! From my salesWOMAN to finance...it was the best vehicle buying experience I've ever had. Not to mention their fabulous new building, cafe across the street and friendly service staff. I totally recommend you give them a try if you're in the market for a vehicle. More

They were so busy with Cash for Clunkers they had no time to deal with me, since I was looking for an 8 passenger Sienna and they had none. They weren't interested in trying to track one down for me either ( to deal with me, since I was looking for an 8 passenger Sienna and they had none. They weren't interested in trying to track one down for me either (pity, since there were some in the Portland area, and I came to Broadway first based on their reputation. They could have done a dealer trade and earned my business). It wasn't a bad experience, I think if they weren't in the middle of Clunker-mania, we could have done a deal, but letting a sale get away because the fish are jumping into the boat for a while doesn't sit well with me. You never know who you're selling to, or what they do, or how many cars they may be buying, of what type, and when. I wound up at Dick Hannah Kia, since Toyota is having supply issues right now, and had a the best buying experience of my life. The Sedona is a great car, and a bargain compared to the Sienna right now. Emir Filipovic, John Pelley, and Jeff Salisbury are fantastic, and their GM Rachel Smith is impressive. It's obvious integrity is important there. They'll give Broadway a run for their money as Kia continues to gain market share. More

It was a pleasure working with Chris Hall and Clifford Evelyn on the purchase of our new 2009 Toyota Tundra. We are certainly thankful to both of them for taking the time necessary to work out all the det Evelyn on the purchase of our new 2009 Toyota Tundra. We are certainly thankful to both of them for taking the time necessary to work out all the details of the trade-in and to help us choose the vehicle that best suits our needs. We were so impressed with the friendly and professional attitude of Chris Hall, Cliff Evelyn, and Chris Torrey in the finance department. We know that we received a very high level of customer service and would strongly recommend Broadway Toyota to all of our friends and family. More

We bought a used Corolla. We went there because my friend Julie told us how wonderful the people were. We got a great price on a one year old certified Corolla. They showed us a Carfax and KBB without us ask Julie told us how wonderful the people were. We got a great price on a one year old certified Corolla. They showed us a Carfax and KBB without us asking. We knew to ask for them but didn't have to. Our Salesperson Brian Ramsdell was fantastic. He showed us all the cars available. He seemed to really listen to our needs. Brad Gerber was the finance manager, He got us a much lower rate then we were expecting. What was really cool was when their sales manager, Chris Hall, came out to ask us about our experience while at the store. He seemed to genuinely care about us and how professional his staff was. So refreshing not being another "number!" I will, like my friend Julie, tell all friends and family about the great people at Broadway. My tip to others is to go see for yourself. More