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Toyota of Redlands
Redlands, CA
300 Reviews
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March 22, 2013
Caroline was extremely helpful and friendly. She processed my purchase as fast as possible, and did not play any typical can salesman games, which I really appreciated. She was willing to meet the p processed my purchase as fast as possible, and did not play any typical can salesman games, which I really appreciated. She was willing to meet the price of the Toyota in Riverside without any fuss. Great service! Promote her and give her a bonus! More
by sznsinger
Employees Worked With
Caroline Amaya
Helpful January 01, 2013
This was a new experience working through the internet sales. Thought I paid a fair price for the vehicle at the time of purchase. My first visit to the dealership was not very positive. I stood out in th sales. Thought I paid a fair price for the vehicle at the time of purchase. My first visit to the dealership was not very positive. I stood out in the parking lot for over 2 hours with no sales representative to help, additionally Mr. Johnny Rodriguez gave me his card after I approached him and a groups of sales representatives and I was told he would call with information on two vehicles I was interested in. I NEVER GOT THE CALL. For a manager his customer service was very poor. If not for the Black Friday sales promotion I would have not returned to the dealership. During the processing of the vehicles agreement my wife and I got the impression we were holding Caroline from doing something. It was a very lengthy process however we purchased TWO vehicles. The best aspect of the experience was working with Gil. His professionalism and concern was TOP NOTCH. He explained in detail each document we signed. Overall this dealership provided a good experience however if I was not a loyal Toyota customer I would have went elsewhere. More
by efjackson
Employees Worked With
Caroline Amaya, Gil Yglesias, Caroline Amaya
December 29, 2012
The service I received from Caroline and Cindy was amazing! The process was very straightforward and not complicated. The overall experience at the dealership was warm, welcoming, and inviting. Very h amazing! The process was very straightforward and not complicated. The overall experience at the dealership was warm, welcoming, and inviting. Very happy customer! More
by Tisokpan
Employees Worked With
Cindy Godina, Caroline Amaya
November 02, 2012
I was initially given this dealership as 1 of 3 who my USAA insurance referred me to. The dealership was closer to me than going to the San Diego area. I was treated courteously & had many followup em USAA insurance referred me to. The dealership was closer to me than going to the San Diego area. I was treated courteously & had many followup emails & phone calls that were very helpful & informative. Also I had to go to Riverside so I thought it only to my advantage to see what could be worked out for myself & the dealership. All in all it was not a bad experience like one sometimes has when purchasing a car. Especially being a woman by herself, I had to do a lot of research with regards to the different dealerships & the prices. More
by sanlynn12
Employees Worked With
Dyana Mace, Todd Burns, Caroline Amaya
October 19, 2012
While I have stayed with the Toyota Brand for the last 20 years this is my first new purchase since 2007. The was was worth it. Redlands Toyota Caroline Amaya and Toi Costakes made my Purchase an Outstanding years this is my first new purchase since 2007. The was was worth it. Redlands Toyota Caroline Amaya and Toi Costakes made my Purchase an Outstanding experience. Caroline is one of the most polite, kind and courteous sales people I have ever dealt with. Caroline went out of her to make sure my purchase experience was flawless. Both Caroline and Toi are consummate professionals that should be commended for their job performance. I would gladly recommend a friend to Redlands Toyota and would go out of my way to steer them to Caroline Amaya. I plan to purchase another new vehicle on my birthday in April and hope to deal the Redlands Toyota Family again. PS although he was not part of my purchase, I spoke with Paul Cogan at length and found his to be a Class act and a good representative for Redlands Toyota. More
by lv426
Employees Worked With
Paul Cogan, Toi Costakes, Caroline Amaya
October 13, 2012
It was a Great going the internet sales and they working with me. I will recommend and I will come back to buy and next call with them. I very happy with them. with me. I will recommend and I will come back to buy and next call with them. I very happy with them. More
by Maxb66
Employees Worked With
Caroline Amaya, Toi Costakes, Caroline Amaya
September 28, 2012
9/28/2012 To whom it may concern: I am writing 9/28/2012 To whom it may concern: I am writing this letter to inform you how disappointed and dissatisfied I am with your service department. 9/28/2012 To whom it may concern: I am writing this letter to inform you how disappointed and dissatisfied I am with your service department. My first problem I encountered was a few months ago when I brought my vehicle in for a malfunctioning slider door on my Sienna Van. Your service representative Jose Gomez called me after having the vehicle all afternoon to tell me they identified the problem and need to order the part for the repair. I picked up the vehicle and was informed by Jose Gomez that they would call me once the part arrives. Three weeks came and went with no phone call. I took the initiative to call and was informed the part had arrived and had been in for weeks. I was perturbed but decided to move forward with the appointment. Once I arrived at the dealership after making the appointment I was informed the part was sent back and that I would have to reschedule. I asked to speak with the manager to express my frustration and ask for a remedy to the situation. I spoke with Clark Garnett who apologized profusely and said he would make sure I am taken care of and get to the bottom of it. He said he would call and have the part brought over immediately and would even provide me with a loaner vehicle. I appreciated the gesture and felt I was finally going to get some service. He said he would call me when the part arrives and take care of it. Guess what? Another week came and went. I know this sounds pretty amazing and hard to believe that a service manager would drop the ball after finding out the employee working for him did the exact same thing. How can the employees ever be held accountable when the manager who is supposed to set an example fails to do so. I then called in and spoke with Mark Winant and finally reached someone who cared. He personally handled the situation, did what he said he was going to do and agreed the whole process was unacceptable. My advocacy of your dealership was diminished only to be miraculously resurrected by one individual. If only all your employees had the pride and integrity that Mark has. Mark finally had it taken care of in a timely manner the way it should have been done in the first place. I held on longer than any other customer would have and gave everyone there the benefit of the doubt that mistakes are made. Against my better judgment I returned on Sep. 24th because of a malfunctioning tail gate latch. I went through the same inconvenient process and was told by Patrick McDonald the part would be in early the next day and would take approximately two hours to repair. I was told I would be called again. GUESS WHAT????? I had to call on the 25th at 3:00 p.m. and was informed that the part was there. I called the parts department and they confirmed it arrived in the morning. Now I am wondering if this is your normal process to order a part for a customer and never call them back. I then brought the vehicle in on the 28th at approx 9.a.m. for a two hour repair as quoted. I called at 3:00 p.m. since I did not hear from anyone(not surprised). I was told that it is still being worked on. Not sure how two hours turned into six but again was never informed of the delay. And here we are at 3:00 p.m. and it is still not ready. I have been a loyal customer of Toyota for 20 years. My first fifteen years dealing with Toyota Carlsbad and now since moving to Redlands the last five here. I will now be forced to drive all the way back to Toyota Carlsbad for all my service needs. Way to go Toyota of Redlands, you lost me forever. I will be letting everyone I know via the internet ( social media) etc. about my experience. Since my survey will most likely be pulled I will also be informing Toyota's corporate office directly. Maybe they can convince you to overhaul your service department from all the defects and malfunctions. And no I am not completely satisfied. More
by escrowjoe
Employees Worked With
Mark Winant, Clark Garnett, Patrick McDonald, Jose Gomez
July 18, 2012
Since my 2005 Toyota has been stalling out on the freeways since 4-2-12, Patrick has been there for me. He is caring and gets the job done. Patrick has gone way past "the call of duty" in regards to freeways since 4-2-12, Patrick has been there for me. He is caring and gets the job done. Patrick has gone way past "the call of duty" in regards to sticking by me during these scary episodes with my car. Many thanks, Patrick, for your compassion, help, and friendship. Cappi Duncan More
by Cappi
Employees Worked With
Paul Smith, Jaime Alvear, Mark Winant, Clark Garnett, Tony Conley, Patrick McDonald
July 18, 2012
Thank you Paul Smith for taking the time to meet with my daughter, Dixie, and myself regarding the months long problems with my 2005 Toyota Corolla stalling out on the freeway. You have helped so very mu daughter, Dixie, and myself regarding the months long problems with my 2005 Toyota Corolla stalling out on the freeway. You have helped so very much by answering ALL of my questions in an honest, straight forward manner. It was obvious that you take my ongoing situation very seriously and are very concerned for my safety and the safety of others when I drive my car and that you are willing to do WHATEVER it takes to solve the problem. Thank you for the fair way you handled the cost to me on the work that was done over the months, it is very much appreciated. Will I recommend Toyota of Redlands to my family and friends? Absolutely I will! Again, many, many thanks for your help and the pledge that you will be there for me no matter what occurs in the future with my car. Sincerely, Cappi Duncan More
by Cappi
Employees Worked With
Paul Smith, Jamie Sapp, Mark Winant, Clark Garnett, Tony Conley, Patrick McDonald
July 17, 2012
Went to this dealership to buy a used car, based on recommendations from friends who have bought cars here previously. I was very pleased with the customer service and honesty of the salesperson that recommendations from friends who have bought cars here previously. I was very pleased with the customer service and honesty of the salesperson that greeted us, Jason Ho. I ended up choosing a well-used 2005 Toyota Avalon that was in very good shape, then we proceeded to negotiations which were quick and straight forward. Mr. Ho went to his manager for approval and we closed the deal. A couple of days following my purchase I found an oil leak that was covered in a "Technical Service Bulletin" and I called and talked to the service department about it, thinking they might work with me a bit on the price, since this was an "AS-IS" purchase. I am so happy now that I did buy from this dealer because they agreed to do the work at a very substantial discount, and they even offered a couple of 'extras' along with it, thanks to Mark Winant (service and parts director). They have done everything possible to show me their great level of courtesy and respect for the customer and they have a very happy customer in me. I will definitely continue to do business with them in the future! Thank you Toyota of Redlands! More
by kmss1
Employees Worked With
Jason Ho
