Toyota of Redlands

I spoke with so many dealerships and sales representatives looking for the ideal pre-owned minivan for our family and ended up driving for over an hour to purchase our car from Toyota of Redla representatives looking for the ideal pre-owned minivan for our family and ended up driving for over an hour to purchase our car from Toyota of Redlands because of the honest, straight-forward no-nonsense approach of their internet sales department. I went to another dealership and spent hours filling out paperwork and being given the run-around, only to find out they were not going to give us the deal they promised over the phone. As a mother of young children, I did not have the time or energy for this sort of debacle. Toyota of Redlands not only cut me the deal I needed but emailed it to me in writing. They streamlined the paperwork in preparation for my arrival and everything went as smoothly and efficiently as possible. The facilities were pleasant and the employees kind and professional. I only wish we lived closer! More

I went specifically to this dealership after reading the reviews of all of the dealerships in my area... And I used the Costco Auto Program. As the other reviews stated, Caroline was very professional, fr reviews of all of the dealerships in my area... And I used the Costco Auto Program. As the other reviews stated, Caroline was very professional, friendly, and best of all, straightforward. There was no BS when it came to what I was looking for, the price, and my financing options. She was attentive and listened to my needs, did not try to pressure me, but provided full detail of inventory that best suited my description. She did not pretend that it was exactly what I needed but let me decide that... She was quick and efficient... The fastest car buying experience of my life.... Beyond that, .... If you have ever purchased a new car before, you would know what I mean when I say that one would typically not care to remember the dreaded final meeting with the finance manager... However, "Toi" was equally professional and a joy to work with. There was no BS, and she made sure that I understood the options that I had selected and presented a few options that she ought I might be interested in without any pressure ... The paper signing process was quick and painless... And very, very clear and to the point... .... The entire experience was pleasant and painless... Make sure you call Caroline and ask to work with Toi for your financing ... I am positive that you will be writing a good review shortly thereafter..... More

we where very pleased with carolines service she did everything to get us a car .we didnt have the best credit but toyota of redlands would not let us leave without makeing sure we left with thw car and everything to get us a car .we didnt have the best credit but toyota of redlands would not let us leave without makeing sure we left with thw car and the terms we wanted . they even came to our home to pick up trade in witch was wonderful we are very pleased and would most defenitly recomend toyota of redlands to all our friends and family. More

Smooth transaction. Helpful staff. All paperwork completed in a timely manner. Great price for 2011 Prius. For a treat El Burrito located nearby. Try the Garbage Burrito. completed in a timely manner. Great price for 2011 Prius. For a treat El Burrito located nearby. Try the Garbage Burrito. More

Caroline is friendly and professional in working with her customers. At least, this is what my wife and I think, after our experience in buying a new Prius Three. Alan and Barb Flory customers. At least, this is what my wife and I think, after our experience in buying a new Prius Three. Alan and Barb Flory More

I am disappointed with my experience at Toyota of Redlands and with my salesperson Caroline Amaya. I was quoted a price of $29,900 for a new Toyota that she said she had saved for me. It had the opti Redlands and with my salesperson Caroline Amaya. I was quoted a price of $29,900 for a new Toyota that she said she had saved for me. It had the options that I wanted and was the color of my choice. She also offered me $300 off that price also. What happened was that that car wasn't available and then I was offered another car which was more expensive with options I will never use like XM radio and a tilting sunroof. I felt like I was lied to as to the availability of the car I first chose then was baited into buying another car which had more options and was more expensive. Also, I bought the car and I stored it in my garage for 2 weeks and the first time I drove it it had a flat. I thought that the tire should have been covered since the car really had not been driven since I bought it. More

Initially, I contacted Redlands Toyota to inquire on a used Lexus SUV that they were offering for a great price. I hesitated emailing the dealership quite honestly because I didn't want to be hassled with used Lexus SUV that they were offering for a great price. I hesitated emailing the dealership quite honestly because I didn't want to be hassled with sales calls, however, because of the great price of the vehicle I decided to email for information. During the last several months, I have been negotiating a home loan modification, which has resulted in my credit rating negatively being affected for the first time. I had considered trading in my Chevy Tahoe in effort to downsize, and lower my monthly costs, but assumed my credit rating would prevent that. When Caroline contacted me shortly after I sent my email, it was the beginnng of a very different car buying experience. My sales rep Caroline was extremely professional, charismatic, knowledgeable, and immediately began working on getting me pre-approved for financing. I appreciated Caroline's reassuring nature as we discussed my current credit situation, and I felt a lot less embarrassed as we discussed my situation. The vehicle I was interested in had been sold, and the interest rate for used vehicles was higher than I expected, so Caroline suggested looking at new Toyota vehicles. I have owned three Toyotas in the past, and they have been awesome cars, so I was definitely open to looking at new Toyotas. Caroline showed me cars that fit my needs and budget, and was very patient with my endless questions. She took the time to show me the differences in the models that I was interested in, and the features that were important to me. Choosing the Camry SE, was an easy choice because it is a fabulous car, but usually the paperwork part of the process is long and tedious, but for the first time, purchasing a vehicle from a dealership was fast, and stress-free! The finance manager Gil was also extremely professional, knowledgeable, patient, kind, and really took his time to answer all my questions, and didn't try to pressure me into purchasing anything more than I wanted to. I absolutely would refer my family and friends to Redlands Toyota for their stellar customer service and an outstanding car buying experience! More

This was a very positive experience. Caroline was a pleasure to work with. She was courteouse and professional. I felt as if she genuinely cared about me and did her best to get me what I wanted. Th pleasure to work with. She was courteouse and professional. I felt as if she genuinely cared about me and did her best to get me what I wanted. There were no surprises. She truly couldn't have done more to make me feel comfortable with the experience. I hope she still works there when I am ready for my next purchase! More

You once again won back my business. I was looking for a used car and you got me a deal on a new car I could not turn away. used car and you got me a deal on a new car I could not turn away. More

Friendly, polite and willing to work with me. He was very patient in synchronizing the Bluetooth with my phone. He made sure the car was clean! very patient in synchronizing the Bluetooth with my phone. He made sure the car was clean! More