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Toyota of Richardson
Richardson, TX
2,562 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
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Showing 2,562 reviews
July 06, 2022
JP was amazing the entire journey! He was a referral & was so patient with us. Was also honest & first person to actually willing to help us in our situation. He was so positive the en He was a referral & was so patient with us. Was also honest & first person to actually willing to help us in our situation. He was so positive the entire time & we ended up leaving the dealership with a great car & great numbers! Definitely recommend! More
by Bri carrasco
Employees Worked With
Jon Patterson
July 05, 2022
Bought a used car from their used car lot (Now euphemistically known as "pre-owned" since used car has that...you know...used car salesman reputation). Well...Toyota of Richardson is a used car l euphemistically known as "pre-owned" since used car has that...you know...used car salesman reputation). Well...Toyota of Richardson is a used car lot in the old, crappy reputation sense. The salesman continued to tout...Berkshire this and Berkshire that. He also continuously spoke about their inspection process several times. As if these were selling points. A little more on the inspection in a minute... Then we got to talk about price...they had advertised the car price at around $16,500. When we started talking about price he told me they were adding around $3,000 to the price and that it was listed as "dealer work and accessories" or something similar to that. I asked him what had been added to the used car. He said nothing had been added, but that it was a charge for "market conditions." So, just understand, that the price they are advertising...is not the price they expect you to pay once they have wasted your time in getting you into the dealership with a lower advertised price. And then they dishonestly call this additional charge something other than what it is (it is a "market conditions" charge, not a "dealer accessories" charge). In other words, they are trying to gouge the crap out of their customers. Then, after getting the car down to a reasonable price, we bought it. Two days after getting it to the house, I noticed an oil leak on the driveway beneath the car. So much for their bragged-about inspection of the used cars. I wouldn't trust these guys to service a vehicle if that is the standard that they accept. I ended up fixing it (It was simply an old oil drain bolt that needed to be replaced), but not after being ignored by their used car service department (that was responsible for the inspection in the first place). Any mechanic worth his salt would have been able to diagnose this and fix it before sending it out to be sold. I am still waiting on a call back from their service department rep more than a month after buying this car. So two things to keep in mind if you decide to do business with these crooks...first, the advertised price is not what they will try to charge you when you get there. They're going to inflate it and call it a "dealer accessories" charge or some bullcrap like that. And, second, do your own thorough inspection of the vehicle before finalizing the deal. Because as much as they brag about their "inspection process" they really didn't inspect anything. It's unfortunate they treat their customers like this. I used to take my RAV4s there for service regularly. But after this treatment, there is not a chance in xxxx I will ever step foot back in this dealership. More
by cag404
Employees Worked With
Ryan Boyd
June 29, 2022
I took my 2018 Toyota Tundra in to be serviced at Toyota of Richardson. Check engine light on, engine making noise on acceleration and o2 sensor needs to be replaced. After paying the $359.88 in labor for of Richardson. Check engine light on, engine making noise on acceleration and o2 sensor needs to be replaced. After paying the $359.88 in labor for the o2 sensor to be installed ($177.44 for part) and getting clear code and "car drives smoothly" on report back from the service department, I continue to hear the engine noise upon acceleration. Take it in to a local shop, same description, engine noise upon acceleration and just had the o2 sensor replaced, within 15 minutes technician shows me where the passenger side exhaust has a cut in it where someone was trying to steal the catalytic converter. Wow. The shop welded the exhaust back for free and charged me $60 to diagnose the issue. And to think I went to Toyota thinking they would know best. Complete disappointment in Toyota of Richardson. More
by stormy
Employees Worked With
Oliver Villa
June 29, 2022
The dealership won’t conduct business with out of town banks and didn’t mention anything….until my bank sent the drafting instructions for receiving funds. My loan officer contacted the dealership and was banks and didn’t mention anything….until my bank sent the drafting instructions for receiving funds. My loan officer contacted the dealership and was transparent from the beginning on drafting process. The dealership agreed and accepted, until they found out I was driving over 500 miles from out of town. The dealership quickly changed their mind and requested a cashier check or no deal. It came down to the dealership wanting me to finance through them or use someone they recommended. My guess is they get a kick-back in return (finders fee) if I chose to finance. So my wife and I decided to conduct our business with a different dealership. Toyota of Richardson should state on their website they don’t accept out of town banks. I’m sure that would save time for other customers who experienced what I did. More
by mjhiumba
June 28, 2022
JP was amazing from the get go! He was a pleasure to work with, knew what I was looking for financially and car wise. His skills exceeded my expectations! I would definitely see him He was a pleasure to work with, knew what I was looking for financially and car wise. His skills exceeded my expectations! I would definitely see him again when the trade in time comes. TY JP! More
by Yadira Curtiss
Employees Worked With
Sam Karr , Jon Patterson
June 20, 2022
When I first messaged Jon, I sent him 2 options of what I wanted and I told him not to call me until he had the exact car in stock. A week later, he called me and I came in. The sun was unbearable and it was wanted and I told him not to call me until he had the exact car in stock. A week later, he called me and I came in. The sun was unbearable and it was hot but his customer service and knowledge was impressive and made it bearable. I walked out of there in my new Rav4 in less than 4 hours. Easy and efficient, I’d definitely come back. Cuando le envié un mensaje a Jon por primera vez, le envié 2 opciones de lo que quería y le dije que no me llamara hasta que tuviera el auto exacto en la agencia. Una semana después, me llamó y entré. El sol era insoportable y hacía mucho calor, pero su servicio al cliente y su conocimiento fueron impresionantes y lo hicieron soportable. Salí de allí en mi nuevo Rav4 en menos de 4 horas. Fácil y eficiente, definitivamente regresaría. More
by Arlenem12
Employees Worked With
Jon Patterson
June 17, 2022
If you’re considering a Toyota, pick a different dealership. Overheard male employees making inappropriate comments about their female coworkers. No one seemed very trustworthy or willing to work wi dealership. Overheard male employees making inappropriate comments about their female coworkers. No one seemed very trustworthy or willing to work with us. Go somewhere else. More
by wormier.donor0i
Employees Worked With
June 16, 2022
Highest praise and recommendation for Toyota of Richardson. Saad, Curt, Justin, and Rob were all terrific! Can’t say enough good things about them. Go see them for your next vehicle purchase if Richardson. Saad, Curt, Justin, and Rob were all terrific! Can’t say enough good things about them. Go see them for your next vehicle purchase if you value a great deal and superb customer service. They really go the extra mile for their customers. Brad Jn316 More
by bwmmay
June 14, 2022
bought a car on May 21, a Toyota CHR, I did not like the customer service, the employee looked tired and did not want to attend. They charged me almost 5000 dollars of administrative expenses when I asked h customer service, the employee looked tired and did not want to attend. They charged me almost 5000 dollars of administrative expenses when I asked him, he said it was to guarantee that the car would be good and complete. When they delivered it to me it had a low tire, I did not find the manual, they only gave me a key, you do not have mats. More
by Jacqueline Delgado
Employees Worked With
