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Toyota of Richardson
Richardson, TX
2,586 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
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Showing 2,586 reviews
April 05, 2019
Excellent as always Excellent and timely service as always. Service tech David Walc always takes great care of both our vehicles. Would not take our vehicles to any oth Excellent and timely service as always. Service tech David Walc always takes great care of both our vehicles. Would not take our vehicles to any other place. More
by sconey
Employees Worked With
David Walc
April 05, 2019
Hardest place to buy a car Buying a car is one of the most frustrating large purchase experiences that exist to start with. You would think you would leave after buying a car t Buying a car is one of the most frustrating large purchase experiences that exist to start with. You would think you would leave after buying a car that you would feel excited, happy about your new beautiful car... but my experience is you leave there just happy to get out and it's almost a relief to be done. After hours and hours of searching and visiting multiple dealers and wasting time together with my wife and finally got to a point that i didn't even care about getting a good price. We found the car we wanted, had our trade in Kelley Blue book trade in offer and off i went to Toyota of Richardson once they confirmed they had the car we wanted. I went alone to get the deal done as i knew my wife would not have the time or the patience. Of course they didn't have the car on premise... but they could get it. 3 hours it took to buy the car... so i thought. I left and they said they would be ready for my wife to sign for the car, 3 hours later. We had the financing done ourselves. She showed up 5 hours after I had left the check, they weren't ready. They showed a total lack of respect for her time, having chats about the final four, after 2 hrs sent trainee to go over the paperwork, which is code word for selling additional warranty. She had enough and after a total of 9 hours she left with the Mercedes we had arranged to trade in. Total incompetence, the only way this would have been an easier sale is if i came in with a bag of money and begged to buy one of their cars. No respect for people's time. We could buy a plot of land in Iraq faster than buying a car at Toyota of Richardson. More
by Raysun67
Employees Worked With
April 05, 2019
Service I bought my Avalon from this dealership, and continue to have it cared for by their service center. I have an assigned service manager, so I know who I bought my Avalon from this dealership, and continue to have it cared for by their service center. I have an assigned service manager, so I know who will be handling, and organizing the service for me. Whether it’s mechanical maintenance, or tires, it’s done and ready in a timely manner. Since my car is a Toyota, it doesn’t need a lot, but it’s reassuring to have such a professional backup available. More
by Myavalonhappygal
Employees Worked With
April 04, 2019
Great experience I purchased RAV4 LE 2019. Mr. Jun Lee is very kind and professional. He did a best for me. I am very satisfied with all what he did for me. I apprecia I purchased RAV4 LE 2019. Mr. Jun Lee is very kind and professional. He did a best for me. I am very satisfied with all what he did for me. I appreciate it. More
by leesohn
Employees Worked With
Jun Lee
April 03, 2019
Excellent Joon Lee our sales man was great, he work hard to help us out, interest rate was a little high but we understood why, I'm please with service and trea Joon Lee our sales man was great, he work hard to help us out, interest rate was a little high but we understood why, I'm please with service and treatment next time I'll buy me a Toyota Tundra and I want Joon Lee to be our salesman again he cares for the people More
by Tony5187
Employees Worked With
Joon Lee is the only name I remember
March 31, 2019
Friendly staff Neal Pascoe was fantastic. Everyone was very friendly, no pressure. I would definitely recommend others to Toyota of Richardson. Great experience. I Neal Pascoe was fantastic. Everyone was very friendly, no pressure. I would definitely recommend others to Toyota of Richardson. Great experience. I will go back. More
by adtarnow
Employees Worked With
Neal Pascoe
March 30, 2019
Excellent Toyota of Richardson always provides top notch service. The staff is always friendly and eager to please. I drive a great distance because I appreciat Toyota of Richardson always provides top notch service. The staff is always friendly and eager to please. I drive a great distance because I appreciate the service provided here. More
by KikaJ
Employees Worked With
March 29, 2019
Customer focus & service Arthur J was the best CSR Mgr I’ve worked with to date! Kept me apprised of work status, explained any work & detail, plus fixed some minor issues at Arthur J was the best CSR Mgr I’ve worked with to date! Kept me apprised of work status, explained any work & detail, plus fixed some minor issues at NC. Very good experience compared to what I’ve encountered over 40 yrs :-) More
by Coyote79
Employees Worked With
Arthur J
March 27, 2019
Toyota of Richardson continues to get it done . I have been taking my Toyota trucks here for years now. Lee Schuster continues to take great care of me and I know that I’m in good hands with him. . I have been taking my Toyota trucks here for years now. Lee Schuster continues to take great care of me and I know that I’m in good hands with him. People are generally wary of taking their vehicles to dealerships, but I can’t imagine taking my truck anywhere else. More
by Jason M.
Employees Worked With
March 26, 2019
Leasing experience The 3 gentlemen I worked with were awesome and went the extra mile to work with e and I was quite a challenge. I thank them very much The 3 gentlemen I worked with were awesome and went the extra mile to work with e and I was quite a challenge. I thank them very much More
by Moon shirley
