Toyota of Richardson

They were very busy but they quickly found someone to help us. John was very nice and easy to work with. I would come recommend this location. help us. John was very nice and easy to work with. I would come recommend this location. More

I had a very good experience dealing with this dealership. I recommend them to anyone wanting to buy a vehicle. dealership. I recommend them to anyone wanting to buy a vehicle. More

I would like to say from the very beginning I experienced dealing with my sale person always answered and returned my calls made me feel confidents on purchasing my vehicle so far from home great job Robert! dealing with my sale person always answered and returned my calls made me feel confidents on purchasing my vehicle so far from home great job Robert!! Thanks Ced More

The dealership had a variety of vehicles to choose from. Jonathan was great to work with- friendly, understanding and flexible. The process was straightforward and painless. Jonathan was great to work with- friendly, understanding and flexible. The process was straightforward and painless. More

First time financing a vehicle and Theo was amazing at making it happen. Definitely would recommend him to anyone making it happen. Definitely would recommend him to anyone More

Rob was very helpful and efficient. He answered all of our questions and helped find a solution to our needs/concerns. He answered all of our questions and helped find a solution to our needs/concerns. More

Jon was so thoughtful and asked all the right questions. Best guy ever! I love my new BLACK SPARKLING SUV. He helped me get out of two monster loans into one fabulous new set of hot wheels. Best guy ever! I love my new BLACK SPARKLING SUV. He helped me get out of two monster loans into one fabulous new set of hot wheels. More

Took vehicles there for service since 2002. Excellent service was the reason we bought our 2019 RAV4 there. Sales experience in 2019 was also great. So we were disappointed when we took Excellent service was the reason we bought our 2019 RAV4 there. Sales experience in 2019 was also great. So we were disappointed when we took them up on their trade in offer. The letter offered up to $35k for the 2019 and offered a 2022 model for MSRP, about $35.8k. We were lowballed on the trade in offer...only offered $29k with no explanation (KBB trade in at the time was $33k). Then they asked $42.5k for the 2022 and only went as low as $40.5k. I have no issue with offers as long as they can be justified. Just be up front. If you're going to tack on a premium over MSRP, just say so up front. Don't mislead us, draw us in, then switch. And have a good explanation for a trade in offer. I have to justify my recommendations and numbers at my work too. Maybe the man I worked with was overridden but at least tell us that and let us talk to his boss or appraiser. We have had very, very good experience before and aren't going to let this one make us decide to not ever buy from them again. But an up front approach and a sound justification would be appreciated. More

JP helped me to get in to my dream car, I highly recommend his service. he was very patient and understanding. Very happy!!! Thanks a lot JP recommend his service. he was very patient and understanding. Very happy!!! Thanks a lot JP More

Jon was awesome her answered every question I had perfectly. Made me feel welcome and was the highlight of the dealership. If you want a salesman who actually cares ask for Jon! perfectly. Made me feel welcome and was the highlight of the dealership. If you want a salesman who actually cares ask for Jon! More