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Toyota of Richardson

Richardson, TX

4.8
2,558 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,558 reviews

July 26, 2023

Service team are very professional , they give me good advice and my budget what my car need to maintenance. More

by beautycare9u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Toyota of Richardson responded

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. --Maria Arenas, Customer Relations Manager

July 25, 2023

The service was easy to schedule, reasonable recommendations, helpful while traveling, great communication, and done timely. More

by AZ Toyota guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

July 24, 2023

Very good service this time , very like free coupon for car wash, just keep this free, thanks. More

by Hiep2509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

July 22, 2023

Love the service Austin keep me updated he was polite and answered all my questions called me when it was ready More

by egonzales1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Jul 24, 2023 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else we can help you with! --Maria Arenas, Customer Relations Manager

July 22, 2023

Justin was attentive and the service and followup keeping me advised of progress was excellent. All work was done well, the car was returned clean as turned in, and runs great. Good service. More

by dkinzey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jul 24, 2023 -

Toyota of Richardson responded

I am happy to hear our team was able to help. Thank you for choosing Toyota of Richardson. Please keep us in mind for all your future service needs. --Maria Arenas, Customer Relations Manager

July 22, 2023

My ASM was very helpful and courteous. He went over the bill in detail and explained everything. More

by sandra.cordova616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Najera
Jul 24, 2023 -

Toyota of Richardson responded

I'm happy to hear it, Sandra! Thank you very much for taking the time to rate us. Let us know if there is anything else we can help you with! --Maria Arenas, Customer Relations Manager

July 21, 2023

My experience with a Toyota Richardson has been excellent. I have no problem with taking my car there to be service. If I have a question, they take the time to give me an answer. If I leave a mess More

by willie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver Villa
Jul 24, 2023 -

Toyota of Richardson responded

Thank you for the kind words, Willie! I am happy to hear that the service team could help. Please let us know if you need anything else. --Maria Arenas, Customer Relations Manager

Jul 24, 2023 -

willie responded

You’re welcome

July 21, 2023

Hacen buen servicio a todos sus clientes y cumple lo prometido munchas gracias y signa asi como siempre. More

by M.barrera62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

M.barrera62 responded

Good

Sep 18, 2023 -

Toyota of Richardson responded

Hi M, thank you for your kind words! We strive to provide excellent service and fulfill our promises. Your satisfaction means a lot to us. We appreciate your continued support.

July 20, 2023

I have used Toyota Of Richardson since 2002. I have never been disappointed with the service that I have received either when making a new purchase or having my automobile serviced. I will conti More

by sandykeys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Toyota of Richardson responded

I'm happy my team could help! Thank you for taking the time to rate us and for sharing your experience. Please let us know if you need anything else! --Maria Arenas, Customer Relations Manager

July 20, 2023

Upset that I had to pay for 2nd key (400 plus dollars) that was promised to me by Nico me sales guy at no cost More

by jc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Toyota of Richardson responded

Hi. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d love to discuss your concerns and see what we can do to make this right for you. Please contact me, Maria Arenas, Customer Relations Manager, at MArenas@vtaig.com.

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