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Toyota of Richardson
Richardson, TX
2,558 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
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Showing 2,558 reviews
July 18, 2023
On time and professional. Lee Schuster kept me informed and was honest about what was needed. Lee Schuster kept me informed and was honest about what was needed. More
by Ken Krieger
Employees Worked With
July 17, 2023
Friendly service staff and management that answers all questions with a smile and curiosity. Never tries to up sell. questions with a smile and curiosity. Never tries to up sell. More
by evanssteve706
July 16, 2023
Too many turnovers, service Dept. doesn’t seem as good as when James Holloman was the Service Dept. Manager. Lots of people walking around but overall not as efficient as formerly. I doesn’t seem as good as when James Holloman was the Service Dept. Manager. Lots of people walking around but overall not as efficient as formerly. I am missing the personal touch that James and his staff gave. Even though I have bought several Toyota products, the experience going to service Dept. is lacking to some degree of personal care. Prices have gone up considerably, but I’m missing the former care. No one seems to want to interact with their customers anymore, the very people that keep your dealership on the map. Review the costs of your service, the labor rates are getting out of hand, I now look at thousands of dollars for repair as opposed to hundreds of dollars. I am debating if my next car should be a Toyota, or another brand. I hope that Toyota will read this review carefully, I hear murmurs in the waiting area, a lot of people are noticing similar issues. Again, Brandon Phillips is a great Serv. advisor! Somehow, a large part of my message disappeared. . More
by cnorman_tex
Employees Worked With
Brandon Phillips
July 15, 2023
Oliver was very friendly and helpful especially when I asked questions about additional maintenance needed to my car. He offered the shuttle service to me, coffee & donuts, and kept me updated on the wait asked questions about additional maintenance needed to my car. He offered the shuttle service to me, coffee & donuts, and kept me updated on the wait time. Superb job, thank you! More
by Gabrielle Johnson
Employees Worked With
Oliver Villa
July 15, 2023
Honest people. Good service. Always go there. No gimics. No extra charges. Less waiting. Good shuttle service. Good service. Always go there. No gimics. No extra charges. Less waiting. Good shuttle service. More
by view_ultra
July 14, 2023
Great service , the representative Lee was really great and nice. He explained everything well to me. The service was done as expected, I will definitely come back again. Thanks Toyota Richardson and Thank and nice. He explained everything well to me. The service was done as expected, I will definitely come back again. Thanks Toyota Richardson and Thanks Lee Schuster ! More
by Jamal H
