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Toyota of Richardson

Richardson, TX

4.8
2,560 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,560 reviews

June 29, 2023

This service center has often been a pleasant experience for me. The techs give recommendations for additional services, of course, but I don’t feel like the techs are too pushy about services that you turn More

by j.m.lynn
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Oliver
Jun 30, 2023 -

Toyota of Richardson responded

Thank you so much for the review! The Toyota of Richardson team appreciates your business and the five stars! We hope you are loving your new vehicle. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

June 29, 2023

This guy has a great costumer service and took care of me really really well. More

by Mekonen
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

Toyota of Richardson responded

I am happy to hear our team was able to help, Mekonen. Thank you for choosing Toyota of Richardson. Please keep us in mind for all your future needs. --Maria Arenas, Customer Relations Manager

June 28, 2023

Brandon, my service rep was excellent! He always goes above and beyond. I know I can count on him to do what he says! More

by chdufour1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brandon Phillips
Jun 29, 2023 -

Toyota of Richardson responded

Thank you! It means a lot to us to know that Brandon left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Maria Arenas, Customer Relations Manager

June 26, 2023

Lee was very helpful and knowledgeable about the maintenance my truck needed. It feels like I’m driving a brand new car! More

by marisela1969
Workmanship
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else we can help you with! --Maria Arenas, Customer Relations Manager

June 23, 2023

I have bought 3 vehicles from this dealership and each time it was a smooth and pleasant experience. I also only use their service department for maintenance and any repairs I need due to their expertise More

by gaskell.betsy
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Toyota of Richardson responded

Thank you for sharing your experience. We thank you for being a continued Toyota of Richardson customer, and we look forward to serving you again. --Maria Arenas, Customer Relations Manager

June 22, 2023

I enjoy the change in sending a valet to go get our vehicles Vs sending the customer in a gulf cart. More

by Mblum3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brandon Phillips gets 5 star I did not work with lee
Jun 26, 2023 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

Jun 26, 2023 -

Mblum3 responded

When my review came through it did not show my correct service advisor. So I want to make sure you know Brandon Phillips was my service advisor and he did and always does a wonderful job. He is a great service advisor. Thank you for making the change back to a valet getting the customer vehicle that is greatly appreciated. Marge Blum

June 21, 2023

Lee Schuster is the main reason I continue to use the Toyota of Richardson dealership. More

by hh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Torbet
4.0
This rating includes all reviews, with more weight given to recent reviews.
Waleed Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Boyd
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Toyota of Richardson responded

Thank you! It means a lot to us to know that our team member, Lee, continues to leave you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Maria Arenas, Customer Relations Manager

June 20, 2023

Got me in on the same day, very helpful and took care of all my truck needs. More

by eduardosandoval49
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Toyota of Richardson responded

Glad we could help! Thank you for choosing Toyota of Richardson. Please let us know if you need anything in the future. --Maria Arenas, Customer Relations Manager

June 17, 2023

Will not buy from them again. Surprised that they are owned by Berkshire Hathaway. This place does not at all fit the BH brand. Buyer definitely beware. More

by Highway6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mostafa Rezaei
Jun 19, 2023 -

Toyota of Richardson responded

Hi. We take customer satisfaction very seriously here at Toyota of Richardson, and we’d like to get more information about your experience to see what we can do to help. Please reach out to me, Maria Arenas, Customer Relations Manager, at MArenas@vtaig.com.

June 13, 2023

Really very disappointed with the service, I'm not referring to the employees, they were very professional, it's just that I consider the price-labor ratio practically a scam, I seriously must believe More

by yuniel8309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee Schuster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Toyota of Richardson responded

Hi. We appreciate you taking the time to write a review. Here at Toyota of Richardson, we are dedicated to getting our customers the very best price possible. We'd like to talk to you about your situation to see if there is anything we can do to help. Please reach out to me, Maria Arenas, Customer Relations Manager, at MArenas@vtaig.com.

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