Toyota of Rock Hill

Ryan Neely was very helpful. I was surprised at the total, but he explained it well I was surprised at the total, but he explained it well More

The appointment was made over the phone the same day and was able to get right in. They took my car in right at the appointment time. The gentleman that took care of me was very professional and explain eve was able to get right in. They took my car in right at the appointment time. The gentleman that took care of me was very professional and explain everything with confidence. More

Great service and friendly people who know how to handle customer and do it with a great attitude customer and do it with a great attitude More

My experience with this dealership has been consistently disappointing, particularly regarding service and repair invoices. Over multiple visits spanning several years, I have repeatedly felt that I was cha disappointing, particularly regarding service and repair invoices. Over multiple visits spanning several years, I have repeatedly felt that I was charged excessively for services and repairs. I have also encountered situations where advertised service coupons from the dealership's website were not honored. In addition to the cost concerns, I have frequently been charged separate fees for shop supplies, environmental or hazardous waste disposal, and parts that appeared to be priced significantly higher than expected. Whenever I questioned these charges, I felt that my concerns were not taken seriously. I have also experienced what I perceived as unprofessional behavior from certain employees, including inappropriate comments, aggressive communication, and dismissive treatment when I raised questions about billing. My interactions with one service advisor, Jason, were particularly troubling, and I felt that I was treated unfairly and disrespectfully. I encountered inconsistent recommendations regarding brake repairs. During one visit, I was told that brake repairs were required, but during a follow-up visit I was informed that no brake repairs were necessary. This inconsistency caused me to lose confidence in the accuracy of the dealership's service recommendations. Another significant issue involved damage to my windshield while my vehicle was in the dealership's care. I was disappointed that the replacement solution did not meet my expectations, particularly regarding the use of original Toyota-branded parts. Overall, I believe the dealership lacks transparency in its pricing and customer service practices. Customers should be able to ask questions about invoices and repair recommendations without being treated disrespectfully. Based on my experiences, I cannot recommend this dealership and would encourage prospective customers to carefully review all estimates, invoices, and repair recommendations before authorizing work. More

The staff was Very thorough and courteous. The tire rotation oil change and inspection was done in under one hour. I was very pleased. The tire rotation oil change and inspection was done in under one hour. I was very pleased. More