Toyota of Rock Hill

Service was good but an oul change and tire rotation should not take 1.5 hours if you made an appointment. should not take 1.5 hours if you made an appointment. More

This was terrible 😣 I came to rock hill because Gastonia gives poor service and nobody knows what they are doing. I went to rock hill this morning and had a terrible experience. Almost 3 hour wait for them gives poor service and nobody knows what they are doing. I went to rock hill this morning and had a terrible experience. Almost 3 hour wait for them to tell Me I had a nail in my tire. I asked the man how long is this going to take I’ve been here 2hours and 30 mins already and he said very rudly go sit down and I’ll come get you when we’re finished. Then on the way out I asked him which tire has the nail in it and he said everything you need to know is I. The text message I sent you and if you read it you will see which tire it is. Then he has the nerve to walk me to my car and ask me about thanks giving and Christmas. I’m paying you to tell me about my car and your talking about Thanksgiving and Christmas and you can answer a simple question about my car. I’m not going back to rock hill and not going back to Gastonia. Terrible service and rude More

Our experience at Toyota of Rock Hill was great. The gentleman that helped us, Ger, was exceptional. He was thorough and patient. He answered all our questions and helped us set up a timeline for f The gentleman that helped us, Ger, was exceptional. He was thorough and patient. He answered all our questions and helped us set up a timeline for follow-up service. More

It took 2 hours 15 minutes for a oil change,no one called to tell me it was ready to tell me it was ready More