Toyota of Rock Hill

Shady shady shady! Bought a 4 Runner from them a couple of years ago and was looking to downsize so naturally I figured I would go back to Toyota of Rock Hill. I was lo Bought a 4 Runner from them a couple of years ago and was looking to downsize so naturally I figured I would go back to Toyota of Rock Hill. I was looking into buying a used Corolla and I saw one that was newly added to their website that didn’t even have pictures yet. I put in an inquiry to get information on the car and Josh called me the next morning (Thursday). I told them I would like to come in to test drive it and they told me it hadn’t been serviced yet and hopefully I would be able to take it for a test drive that coming Saturday. Decided to go look for the car in the lot the next day and found it off to the side with a “not for sale” sticker on it where they keep the cars that have yet to be serviced. Matched up the VIN to the website and took some pictures to show my husband. My husband and I had an errand to run on Saturday morning right by there, so we decided to run by Toyota so he could look at it in person. It was in the exact same spot and still had a “not for sale” sticker on it. I called Josh to see if the car was ready to be taken for a test drive since no one called me, and he told me that his manager said it was ready, however, it had some damage on the front of the car that they would fix before being sold. I said that was OK and we would be there within two hours as my husband was finishing up an outdoor project. He said no problem and he would pull it up front so that it was ready for us. We get there and when we walked in the door, they tell us that someone was signing the papers to buy the Corolla and asked us if we wanted to test drive something else like the used Camry they just got in. I just couldn’t believe it. The fact that I’m the one who had to put in three different inquiries on the car and track it down myself to test drive it and then have an appointment to come in and they sell it to someone else within two hours and then can’t even tell me before we make the trip out there?! So sketchy and so shady of them! They apologized insincerely because why would they care since they still got a sale. Then they told me they would help me find another car. This was almost a month ago, and I haven’t heard from any of them. I ended up going to Toyota of North Charlotte and bought a car from them instead. Would not recommend buying a car from Toyota of Rock Hill!! More

Excellent service, they care for your feelings, super friendly and welcoming you with open arms friendly and welcoming you with open arms More

FOXXX, the man with a plan! !! I walked in there today because my car was shaking and check engine light came on out of no where. I was able to get in same day and he knew exactl !! I walked in there today because my car was shaking and check engine light came on out of no where. I was able to get in same day and he knew exactly what was wrong. I had my car back in less than 4 hours. I also dealt with Keith in parts who was also amazing. I found out his son was the one who fixed my baby. I can’t thank this amazing team enough. I’ll never go anywhere else for parts or maintenance. Thank you thank you 😊 More

I can always expect quality work from this Toyota location. Explanations and advice given are thorough. location. Explanations and advice given are thorough. More