Toyota of Rock Hill

Thank you Britt for fast and courteous service on my 4runner. She provided some options for todays service and also gave me heads up on my future service needs 4runner. She provided some options for todays service and also gave me heads up on my future service needs More

Good service from the representative. But no car wash is offered at this place for long. But no car wash is offered at this place for long. More

Megan the service advisor very helpful would recommend, they solve my issue. Is my dealership of choice to service my toyota. they solve my issue. Is my dealership of choice to service my toyota. More

Questioning the competence of this team. I looked at two vehicles, and requested a test drive on one. The following morning I received a call from the dealership to schedule and I informed h I looked at two vehicles, and requested a test drive on one. The following morning I received a call from the dealership to schedule and I informed him at that time, that the vehicle i originally requested to test drive was no longer the vehicle I was interested in, and gave the information for the vehicle I wanted to proceed with for my appointment. Within an hour I received another call, from another employee, and I repeated what I had already said to the first employee. I later received yet another call, from a third employee, and again, informed him that I would be test driving a different vehicle from my original request, he gave me a cell number to text and told me to let him know when I would be arriving. I sent a text more than an hour before my arrival and again specified the vehicle I wanted to test drive, as well as provided him with the last 8 of the VIN. Upon arrival, I'm given the keys to the originally requested vehicle. I informed him that these were not the correct keys, and reminded him that I sent a text with the correct VIN. Finally we get the correct vehicle and take it for test drive, and I was happy with it. The salesman immediately starts trying to work up a credit application, I had already informed him that I had a preapproval from more than one lender, and was only willing to finance with them if they could beat the interest rate. At this time I asked him to slow down, that I would not fill out a credit application, when we hadn't even discussed the price. He responded with "well you saw the price on the site already." to which I responded yes, I did, I also notice that the price is $1494 higher today than it was at 11pm last night, I'm not going to pay a premium just because it's Saturday. Long story short-ish, i had to repeat that several times before he went to speak to a sales manager. He finally returns, beaming like he just won this sale and hands me the OTD i requested, with a price more than $4000 below the price I was requesting...now i'm suspicious because this is beyond generous. after looking over the sales order, I figured out why, The sales order was for the wrong vehicle! Even after test driving the vehicle I wanted, he still had the paperwork for the vehicle I explicitly told him I didn't want! after I pointed this out, he was incredibly confused, then returned to the sales manager for the paperwork on the correct vehicle, showing the inflated price. I told him, for at least the 5th time that I would not pay $1500 more today than the same vehicle was listed for less than 24 hours ago. He returns to the sales manager for the 3rd time now and comes back to say he cannot budge on the price. At this point, I'm frustrated with his incompetence, and baffled by the refusal to accept the price that was listed only a few hours ago, especially since at this point it was an hour before the dealership would close. This was by far the most ridiculous experience I've ever had at a dealership. I absolutely DO NOT RECOMMEND More

I like the location and the service is always great! Most important, the technicians and staff are very knowledgeable. Thank you! Most important, the technicians and staff are very knowledgeable. Thank you! More

Everything I have any issues with vehicle or paperwork it is handled quick and professionally is handled quick and professionally More

Service personnel were great, work was well done and completed at price agreed to. Thanks for good work! completed at price agreed to. Thanks for good work! More

Great group got me in without n appointment and gave me the information that I needed to make a decision on what to do next. the information that I needed to make a decision on what to do next. More

Tim helped me very much. I liked the services that he provided for me and the potential offers. I liked the services that he provided for me and the potential offers. More

No one greeted me. I arrived 10 minutes early for a 2pm appointment. I had to go in and was finally acknowledged and told to wait with my car and someone would be with I arrived 10 minutes early for a 2pm appointment. I had to go in and was finally acknowledged and told to wait with my car and someone would be with me shortly. No one ever came so I called and they said they didn't even know I was there. I'm the customer but they make me feel like they are so busy and don't have time to even acknowledge me. I think the techs do a good job but the service advisors suck. I don't like being treated like an intruder and don't plan on going back. More