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Toyota of Rock Hill

Rock Hill, SC

4.7
1,974 Reviews

640 Galleria Blvd

Rock Hill, SC

29730

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Showing 1,974 reviews

October 20, 2025

Efficient service. Taken care of quickly and updated on service quickly. Overall it was a great experience. More

by M Burris
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Oct 23, 2025 -

Toyota of Rock Hill responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 20, 2025

I brought my car in for a routine oil and filter change, and immediately afterward, the car would not start. Before the service, it was running perfectly fine with no issues. I’m very disappointed b More

by guzmandali1112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim
Oct 23, 2025 -

Toyota of Rock Hill responded

Thank you for bringing your concern to our attention. As part of our standard procedure, we perform a battery test during every service visit. During your appointment, our technician identified that your battery had failed the test. We shared the results with you, and you authorized the replacement at that time. In this case, it was fortunate that the issue was identified here at your service visit rather than after you left, which could have left you stranded. We hope this explanation clarifies the situation, and we truly appreciate your understanding and continued trust in our service team. Thank you, Tim Evans Toyota of Rock Hill

Oct 23, 2025 -

guzmandali1112 responded

Thank you for your response. However, the information provided is not accurate. I was never informed that my battery had failed any test, and during my visit, I was told everything was in good condition, including the battery. The following day, the battery completely stopped working without any prior issues, which raises concern that something may have been done incorrectly during the service.

October 19, 2025

Tim is a superb Customer Service rep, w great customer skills and knowledge. Great job! More

by Margaretannecomer@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Fox, service department staff
Oct 20, 2025 -

Toyota of Rock Hill responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 18, 2025

Only place to do business on Rock Hill ask for Ray Mock he is an absolute pleasure to work with More

by hoboleonhardt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Mock
Oct 20, 2025 -

Toyota of Rock Hill responded

Hi, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

October 18, 2025

I have been going this dealership about twice a year since 2018. Have had excellent and professional service every time. More

by MrPeanut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Evans
Oct 20, 2025 -

Toyota of Rock Hill responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 18, 2025

The staff is friendly and efficient. The work I needed was completed in a timely fashion. More

by cutiepie12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Oct 20, 2025 -

Toyota of Rock Hill responded

Hello, we're happy you found our staff to be so supportive during your experience here at Toyota of Rock Hill. Feel free to reach out to us if you need anything. Have a wonderful day.

October 17, 2025

It's the worst dealership for customer service. Bought a new car and they sent my personalized license plate and the cd's in my old car to the auction where they destroyed them instead of giving th More

by petra
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Jesse Carver salesperson not doing his job on what he promised.
Oct 21, 2025 -

Toyota of Rock Hill responded

My understanding is you have spoken to a manager about this situation and we are currently in process of seeing what we can facilitate at the DMV to rectify it as best possible. We are truly sorry for the mix up that caused this. Dan Hinic (General Manager 803-325-9208 or dhinic@Group1Auto.com).

October 17, 2025

Big thanks to David my advisor. I had no appointment but he worked me in. He’s alway so helpful. More

by Kathleenthomas637
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Oct 20, 2025 -

Toyota of Rock Hill responded

Hello, we're happy you found David to be so supportive during your experience here at Toyota of Rock Hill. Feel free to reach out to us if you need anything. Have a wonderful day.

October 16, 2025

I have had a great experience with Toyota of Rock Hill in both the sales and service departments. Today, Kayli was very welcoming and helpful. The service was done in a timely manner, and I was on my way ho More

by carolinewilliams704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan, Kayli
Oct 18, 2025 -

Toyota of Rock Hill responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 15, 2025

Been having car serviced here for 20 years, always great service, thanks David Bowles and team More

by Mike T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Bowles
Oct 17, 2025 -

Toyota of Rock Hill responded

Hi Mike, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!

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