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Toyota of Rock Hill
Rock Hill, SC
1,857 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 17, 2026
worst visit ever. Stood outside, waiting for help everyone standing around. No one came out until I went in to talk to the general manager whose name is Dan who was ve Stood outside, waiting for help everyone standing around. No one came out until I went in to talk to the general manager whose name is Dan who was very unprofessional. He went back there and saw that they wasn’t doing anything. Came back with someone to help me but made the comment that if you have an issue when you come why do you come back. I bought all my cars from here since 2000 up until now from Toyota who would tell a longtime customer if you’re not satisfied here why you come back. Fix the problem. Unprofessional and unacceptable behavior. Dan, the general manager is the person who I spoke to and made that comment. More
by bonitamobley
Employees Worked With
Dan
January 16, 2026
I have to say, I typically go to an independent Toyota shop. The experience and price was very good. Time for the extensive service done today was awesome. Fox was great keeping me in the loop the entire shop. The experience and price was very good. Time for the extensive service done today was awesome. Fox was great keeping me in the loop the entire time. 5 star experience and I’ll definitely be back! More
by Colton
Employees Worked With
Fox
January 16, 2026
had one of the worst service experiences ever at Toyota of Rock Hill, specifically with my service advisor Austin. I had a scheduled appointment at 9:00 AM for a simple oil change, and somehow it took almo of Rock Hill, specifically with my service advisor Austin. I had a scheduled appointment at 9:00 AM for a simple oil change, and somehow it took almost 7 hours. That is completely unacceptable. Not only was the service extremely slow, but it also wasn’t done properly as promised. When I called to get an update, I was told my car was “nowhere to be found.” That is alarming and extremely unprofessional. No one should ever have to hear that about their own vehicle. I didn’t get my car back until 4:00 PM, for a service that should take an hour at most. There was no communication, no accountability, and no sense of urgency or respect for my time. This experience was frustrating, stressful, and unacceptable. I will not be returning, and I do not recommend trusting this location or this advisor with your vehicle. More
by sofiaccascino
Employees Worked With
Austin
January 14, 2026
Service advisor looked at our unique driving history and made service recommendations accordingly. Work was done quickly. One big advantage of having service work done at Toyota of Rock Hill is that if a pr made service recommendations accordingly. Work was done quickly. One big advantage of having service work done at Toyota of Rock Hill is that if a problem arose, they would make it right. More
by Conwaymajr
Employees Worked With
Bradley
January 14, 2026
Great customer service and quality repair service. I have over 103,000 miles on my 2019 RAV4 and Toyota of Rock Hill has my car in first class condition! I have over 103,000 miles on my 2019 RAV4 and Toyota of Rock Hill has my car in first class condition! More
by Ken Jones
Employees Worked With
Matthew
