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Toyota of Rock Hill

Rock Hill, SC

Overview
Reviews
Vehicles
4.6
1,380 Reviews
Call Dealership (803) 328-2886
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640 Galleria Blvd

Rock Hill, SC

29730

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Showing 1,381 reviews

April 25, 2025

Ryan is awesome Explains things needed well and safe time frames to wait if needed. More

by Ms J Sims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Apr 28, 2025 -

Toyota of Rock Hill responded

Hello, we're happy you found our staff to be supportive during your experience here at Toyota of Rock Hill. Feel free to reach out to us if you need anything. Have a wonderful day.

April 24, 2025

I had an 11:45 appointment for a recall check and at 1:35 they finally took my car in and five minutes later it was done. Ridiculous long wait when had an appointment. More

by Test
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim
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Apr 27, 2025 -

Toyota of Rock Hill responded

We are very sorry about your experience. Please note that in dealerships the “appointment time” is a “appointment for write up” because dealerships, much like electricians, plumbers, and the cable company don’t know how long it will actually take to fix a vehicle until they get into the job. Sometimes the vehicle will get taken right into the shop and other times it has to wait (based on staffing, who is best tech to work on a vehicle as they have different skill levels, etc.) to be brought in. Regardless, we apologize that your vehicle sat for so long before being looked at – we couldn’t tell which customer you are (to get more specific information as to who worked on vehicle and what might have delayed the process) based on the handle provided. Thanks for your business and we hope to get another chance to serve your vehicle needs. If you would like to discuss in greater detail I can be reached at 803-325-9208. (Dan Hinic – General Manager).

April 24, 2025

Great experience purchasing a new Tundra. Jake, Isa and Quinton were very informative and easy to work with. I would recommend Toyota of Rock Hill to anyone looking to purchase a car. More

by kirbysale
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isa, Jake and Quinton
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Apr 27, 2025 -

Toyota of Rock Hill responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 24, 2025

Always am able to schedule my service appts quickly and they work around my schedule. Never a long wait. More

by Rtebailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kam Howard
Report | Print
Apr 27, 2025 -

Toyota of Rock Hill responded

Hello, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

April 23, 2025

Service greeter didn’t seem very friendly but technician who serviced the car was very nice and respectful. (I’m 85). Spent two hours waiting for just an oil change and battery replacement. Ugh too long. More

by cg1865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Apr 25, 2025 -

Toyota of Rock Hill responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future.

April 23, 2025

Fox was Professional and informative with every detail of the service that the dealer was providing More

by Harry Balzac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fox
Report | Print
Apr 26, 2025 -

Toyota of Rock Hill responded

Hello Harry, thank you for your kind review; we are happy to pass along your comments to Fox here at Toyota of Rock Hill! Please don't hesitate to reach out if there's anything additional we can do for you.

April 23, 2025

Friendly, courteous employees. Oil change of 4/22/25 turned to adding 4 tires. This added more than 2 hours to my visit. Not pleased with the long wait. More

by Elaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
Report | Print
Apr 26, 2025 -

Toyota of Rock Hill responded

Hi Elaine, thank you for your feedback. While I’m pleased to hear you received good service, I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit.

Apr 26, 2025 -

Elaine responded

Thank you.

April 23, 2025

Had my oil changed and was xxxxxthat my battery was leaking and should be changed. Also transmission needed to be serviced. If I am going to be told I need unnecessary service, I will take my business More

by burdreh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Fox
Report | Print
Apr 26, 2025 -

Toyota of Rock Hill responded

Thank you for your feedback. Can you please contact me so I can learn more about your experience? I cannot find your name in our database with the name provided here; We apologize for any misunderstanding regarding “suggested repairs” on your vehicle. In most cases, our Technicians take a video so that should’ve shown the battery leaking and we do not make it a habit to recommend services that aren’t needed. Maintenances like transmission services are based on time / mileage and are in the owners manual as suggested by the manufacturer. What you feel might be necessary or unnecessary can differ from what the trained technician SAW and owner’s manual recommends but that is your prerogative to make decisions based on your own preferences. We stand behind the reputation of our technicians and dealership – we appreciate your business but honestly if you are so distrusting of recommendations it is probably better you service your vehicle elsewhere in the future. Dan Hinic General Manager Toyota of Rock Hill dhinic@toyotarockhill.com We stand behind the expertise of our technicians and the reputation of our dealership. We appreciate your business, and if you have concerns about trust or confidence in our recommendations, it may be worth considering a service provider that better aligns with your expectations.

April 22, 2025

Went in for service and the rep was very helpful to explain a recall letter, service needed, and expected cost. In and out in just under an hour! More

by mdarant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Fox
Report | Print
Apr 23, 2025 -

Toyota of Rock Hill responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

April 21, 2025

Customer service is excellent and employees are very professional. My first service went smoothly and quickly. There were a few cars lined up, but they kept things moving. More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy
Report | Print
Apr 23, 2025 -

Toyota of Rock Hill responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

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