Toyota of Rock Hill

It was an awful experience with this dealer. I usually visit Town and Country Toyota for service, but this time I chose this dealer because they were offering a 10% discount for all afternoon ap I usually visit Town and Country Toyota for service, but this time I chose this dealer because they were offering a 10% discount for all afternoon appointments. I scheduled an appointment for a transmission fluid service and an alignment, both of which are expensive, and the service advisor confirmed that the discount would be applied. However, I was charged the full price, which I didn’t realize until after I had made the payment. I followed up multiple times through calls and texts before finally reaching the advisor. She admitted that the 10% discount had been missed but refused to issue a refund, instead claiming that the maximum discount allowed was $25, a detail that was never mentioned earlier. She eventually agreed to apply the difference toward future services, but this experience has left me doubtful about the dealership’s honesty and whether the services I paid for were even performed properly. I’m not sure how to resolve this, so I’m leaving my feedback here in hopes that the dealer will acknowledge the issue and make it right. More

Great oil change! Bought the new 2016 Toyota Highlander here, I appreciate the loyalty, perks, reasonable rates, and videos by the mechanic Kyle to update me and provi Bought the new 2016 Toyota Highlander here, I appreciate the loyalty, perks, reasonable rates, and videos by the mechanic Kyle to update me and provide a report like I was right there. More

Great, good Q/A, explains service and results. Perfect contact person, clean, explains details of costs Perfect contact person, clean, explains details of costs More

I always get great service when I bring my 4Runner in for regular maintenance. They are always honest and don’t push me to do work that is not needed. regular maintenance. They are always honest and don’t push me to do work that is not needed. More

The service was excellent. Much care was taken to make sure . Thanks so much for the good service Much care was taken to make sure . Thanks so much for the good service More

Local, 15min driving distance from home. Always professional, comfortable waiting area. Coffee, and other beverages while you wait. I truly like that they send u a reminder when service is Always professional, comfortable waiting area. Coffee, and other beverages while you wait. I truly like that they send u a reminder when service is due. Keeps you on schedule with the required maintenance. More

Professional, kind and honest. Just the facts with no attempt to upsell or embellish repairs 👍🇺🇸 Just the facts with no attempt to upsell or embellish repairs 👍🇺🇸 More

Tim Fox was super helpful and efficient! All of my questions were answered and it was clear when I needed to return for service. All of my questions were answered and it was clear when I needed to return for service. More

Way overcharged for the services provided, over $1,400 to change all fluids and wipers!!! Was charged an hourly rate for each of the fluids changed, for a job that at the most should have taken two or so hou change all fluids and wipers!!! Was charged an hourly rate for each of the fluids changed, for a job that at the most should have taken two or so hours. I dropped the truck off early for an 11:45 appointment and didn't get the truck back until 5:30. I'll be thinking twice about going for service, very disappointed. More

Ray was very nice and informative and explained everything and what née to be done in future everything and what née to be done in future More