Toyota of Rock Hill

Excellent Service. And it all goes well beyond just the day of sale. I can see that I bought not only a great new car, but years of friendly excellent service. Thanks to Kelsey Cash and his team at Rock Hi day of sale. I can see that I bought not only a great new car, but years of friendly excellent service. Thanks to Kelsey Cash and his team at Rock Hill Toyota for taking away all the stress of buy a new car! More

5 Stars without a doubt! Service was prompt, courteous and a very pleasant experience. Would recommend Toyota of Rock Hall to all my friends. The dealership is attractive, spacious, and all the employee and a very pleasant experience. Would recommend Toyota of Rock Hall to all my friends. The dealership is attractive, spacious, and all the employees were cheerful and helpful. The Business Manager, Gary Hampton made the experience of buying a new car an absolute pleasure. He explained everything in detail to my many questions, with patience and kindness. More

Mr. Hart, I took my seinna in for a minor recall which Mr. Hart, I took my seinna in for a minor recall which was my first visit to your dealership. I was very pleased to say the least with the professi Mr. Hart, I took my seinna in for a minor recall which was my first visit to your dealership. I was very pleased to say the least with the professionalism of your staff, the accomodations while waiting and the courtesy shown me and other customers. My background is automotive parts manufacturer so I am well aquainted with the front end of the business. You are doing a supurb job at the final end of the business. I have never had such a pleasant experience at an automotive dealership before. I congratulate you on your selection and training of your staff. The attitude of the body comes from the head so I pretty much know what you are like without meeting you personnaly. Your dealership is on the top of my list for any future automitive needs. I wish you a long and prosporous future. Sincerely, Richard Reynolds More

The General Manager contacted me after reading an earlier posted review and made an offer to trade the car in on something else on the lot. I did not see anything at the time and kept checking for almost ano posted review and made an offer to trade the car in on something else on the lot. I did not see anything at the time and kept checking for almost another two weeks. I contacted him back and expressed my frustration over not being able to drive my new car or find one on his lot. At this time, I asked if he would be willing to purchase the vehicle back from me. He agreed because he wanted to provided good customer service. I lost $1,500.00 in the two week time, but I was thankful to him for making me this offer. When I returned the car, Steven in the service area was incredibly helpful. Everything in the finance area went smoothly and I was treated with much respect. The dealership is the largest Toyota dealership I have been in and they have much to offer. This was a hard learning experience for me. I will ask for a longer test drive, preferably one overnight from now on. I thank Toyota of Rock Hill for making it right. More

the vehicle we had been working to buy for 5hrs had been sold before we got to the store!!! The only reason I would recommend this store was Gary went out of his way to try to find us another Pilot. We st sold before we got to the store!!! The only reason I would recommend this store was Gary went out of his way to try to find us another Pilot. We stopped by the Honda dealership across the road and purchased one within 2 hrs. More

First of all – David Bowles is your best service advisor, First of all – David Bowles is your best service advisor, in my opinion! He has handled the service on my 2009 Venza from the beginning, though, at First of all – David Bowles is your best service advisor, in my opinion! He has handled the service on my 2009 Venza from the beginning, though, at times, I have had a few different ones in his absence. He makes it his business to understand my needs and desires – he has NEVER try to over sell me but treats me like I am his only customer that particular day. I recently ordered tires through another service advisor because David was off that day and when I brought my car in for the scheduled appointment there weren’t any tires. Surprise! I ordered Bridgestone Ecopias and yesterday when I came back for the installation of the new tires they weren’t Ecopias but Falkens and one other Firestone tire option. When David brought this to my attention, he and the service associate could see my disappointment but it all ended quite well. I got a set of Bridgestone tires (same as the originals) and he didn’t try to push me to a brand he knew I didn’t want. He wanted to make sure I was happy with what I was investing in for my car. That is first-class customer service. After each service, my car always comes back to me cleaner than when it went in. The pride your service team takes in their work shows through each and every time I visit your dealership. I must also recognize one more person. Gerrat kindly took the time yesterday to sit with me to connect my new cell phone to the Bluetooth system, leading me through the steps and answering all my questions. He didn’t run through it so fast that I couldn’t see or understand what he was doing. Instead he was teaching me how to connect it. Both David B. and Gerrat are examples of true customer service and that is what keeps me coming back to your dealership for service instead of using a local mechanic for my service needs. Hats off to David Bowles and all the members of your great team! More

Mr. Hart, We are from Pittsburgh PA and our Prius had a Mr. Hart, We are from Pittsburgh PA and our Prius had a water pump problem and had to be towed twice, Our final destination was your dealership. It w Mr. Hart, We are from Pittsburgh PA and our Prius had a water pump problem and had to be towed twice, Our final destination was your dealership. It was 5:15 on Friday night, we had called and spoke with David Bowles, letting him know we were being towed in. Upon arrival David listened as we told our story and showed sincere concern and compassion that our vacation was ruined. Unfortunately the part had to be shipped from Florida and would not arrive until Tuesday. David gave us a loaner and sent us on our way to Charleston. Tuesday afternoon we got a call that the car was fixed and Wednesday we drove up to get it. Although I am not happy with Toyota, you should be proud to have am employee that cares about all customers, whether they are from SC or not. Please tell David thank you from us Woody and Bonnie Weissinger More

I just wanted to let you know what a wonderful experience I just wanted to let you know what a wonderful experience I had with your facility this weekend. Your service guys and gal...are the greatest. I hav I just wanted to let you know what a wonderful experience I had with your facility this weekend. Your service guys and gal...are the greatest. I have an 08 Toyota Scion, X-D. (Which thanks to your guys, does not stand for DIRTY, anymore.) I recently noticed my Scion was kinda growling at me. I drive A LOT, and it was a little scary. So, we took it to an independent mechanic who said the water pump was bad, and suggested I take it to you guys to get it fixed, said something about it being a manufacturer's defect or something. I agreed, reluctlantly because, well..my last car buying and fixing experience was for the birds. Ugh, Terrible. I had an issue during the summer with my AC, and took it to Carmax in Pineville, which is who I purchased the car and the extended warranty from. It was nightmarish, took two trips to get it fixed, wouldn't give me a loaner car and returned my car a mess, and I had to put the parts back together. And don't even get me started about the actual car buying experience. Your guys cleaned my car, inspected it and actually fixed what was wrong...and Mr David found another recall while we were there and we got that fixed that as well. I am most impressed, and most grateful. If I ever decide to trade my Scion, I'm headed your way. Miss Peggy and Mr David made a BIG, complicated problem..small and, fast and easy. Sometimes, when you help people, like they did me, a special 'thanks' is needed. OH, I LOVED my loaner Prius! It was AWESOMENESS. Stacy Catoe Lupus Survivor and Fighter, One day at a time. Owner of a(now quiet) 2008 Scion X-D (Not for Dirty) Serviced 9/22/12 More

My husband and I visited Toyota of Rock Hill with the intention of purchasing a new vehicle. Not only did we purchase our intended vehicle (2012 4Runner), we traded in our '99 Corolla for a brand new on intention of purchasing a new vehicle. Not only did we purchase our intended vehicle (2012 4Runner), we traded in our '99 Corolla for a brand new one. Rock Hill Toyota exceeded our expectations. Our sales person, Tom Cook, was intelligent, well-spoken, patient, never pushy, and he showed us every feature and benefit of the vehicles we were purchasing. He took the time to work with us and he paid attention to our needs. Our business manager, Gary Hampton (we did not see his name on this survey's list of employees!)explained the products offered, in great detail. He offered us a clear understanding of our financing options, incentives and warranty. We appreciated his professionalism and attention to detail. We are new to the area and he went out of his way to make us feel welcome. Rock Hill Toyota impressed us enough that we are going to purchase our son's vehicle there, when he is ready to begin college next Fall. More