Toyota of Rockwall

I had been to my credit union to make a deposit, and when I tried to start the car afterward, it would not start. I called AAA, and the tech they sent was excellent. He tested the alternator, the starter, an I tried to start the car afterward, it would not start. I called AAA, and the tech they sent was excellent. He tested the alternator, the starter, and the battery. He said the battery was very low but was able to start the car. He said I could make it to Rockwall Toyota. So, I show up at Rockwall Toyota without an appt. The service rep Joe Lopez was excellent. My hearing is not good, and he was very patient and very helpful. They took the car immediately. I believe the car was ready with a new battery in just over an hour. Joe explained that the battery was a 7-year battery. Since I was stressed when I arrived, I could not have asked for better service. The new battery actually cost a little less than I was told it would be. A comment about my response to the question about the importance of the dealership service center in deciding where to purchase a car. If the service center is not trustworthy, the sales department probably isn't trustworthy either. More

I was little surprised of the amount of work that needed to be done, but I didn't want to risk driving my car. When I came to pickup my car there was a limit on my account so allow me extra day on the renta to be done, but I didn't want to risk driving my car. When I came to pickup my car there was a limit on my account so allow me extra day on the rental car while had my bank extend my account. More

Great customer service they were great at keeping me updated with everything my car needed. updated with everything my car needed. More

Toyota/Rockwall have a very good group of people and atmosphere good knowledge of the problems that need to be corrected. I would recommend this dealership to all of my friends and family. atmosphere good knowledge of the problems that need to be corrected. I would recommend this dealership to all of my friends and family. More

I had no problems waiting at the dealership while my car got its first 5000 maintenance done. got its first 5000 maintenance done. More

This dealership always asks me “why not” if I turn down service. It’s my own decision if I do the service there or elsewhere. I feel pressured each time I come to the dealership so much that I think twice service. It’s my own decision if I do the service there or elsewhere. I feel pressured each time I come to the dealership so much that I think twice about going back. More

I usually come here often, but the last time they didn't wash the car and the leather was scratched at the bottom of my steering wheel during the last service wash the car and the leather was scratched at the bottom of my steering wheel during the last service More

Excellent service in apple timely manner. They have served me and my family for years They have served me and my family for years More

Excellent service and very friendly. Listened and took care of me with a smile. Entire staff friendly. Listened and took care of me with a smile. Entire staff friendly. More

Stephanie was very helpful and explained every thing thoroughly to me. She took care of me and my car thoroughly to me. She took care of me and my car More