Toyota of Rockwall

My family has purchased from Toyota of Rockwall before. Very good experience. Kayden was very helpful and made everything easy. thank you, Kayden. Very good experience. Kayden was very helpful and made everything easy. thank you, Kayden. More

My husband and I purchased a Camry yesterday (7/18th). We have driven Toyotas for about 20 years and have been very pleased with the cars. We were pleased and impressed by not only your product, but als We have driven Toyotas for about 20 years and have been very pleased with the cars. We were pleased and impressed by not only your product, but also your dealership. We were most impressed with how we were helped and treated by the employees. From the time we first spoke to Dontrell Saucier, we not only were impressed about his knowledge about the vehicle that we were interested in but also his help in setting up the apps on the car when we purchased it. His personality is outstanding!!! He is a great asset to your dealership!!! Also, I would like to mention Alex,in the Finance Department who helped with all the financial paperwork. Two great employees and representatives for the Rockwall dealership!!! More

The last time I bought a vehicle was 10 years ago. I was very nervous to step foot on a dealership to “upgrade” my vehicle but I’m glad I did. Gaby was our saleswoman and from beginning to end our pro I was very nervous to step foot on a dealership to “upgrade” my vehicle but I’m glad I did. Gaby was our saleswoman and from beginning to end our process was smooth, easy and great! She’s a natural at making you feel welcomed and comfortable, she definitely knew what I was looking for. Thank you Gaby & Toyota Rockwall!! More

They DO NOT stand behind their products. They tote about being a family owned business…the family either doesn’t know or doesn’t care how poor the management is at communication and resolvin They tote about being a family owned business…the family either doesn’t know or doesn’t care how poor the management is at communication and resolving issues. We bought a vehicle for $30,000 with 25k miles on it and were told it was in great condition, tip top. Less than 24 hours later the transmission isn’t working correctly. Took a week of emailing and calling the GM, Tony Yazbeck, and manager, Steve Powell, multiple times to call us back. Tony still hasn’t...maybe he doesn’t work there anymore because of his lack of communication skills. When we finally had a *brief* conversation with Steve Powell, after a week, we are given ridiculous excuses and passing the buck, and once again haven’t heard from anyone to rectify the situation. We had to pay almost $700 to flush the transmission fluid and it still shudders. They are either incompetent, and don’t fully check their trade-in vehicles, or have no problem selling them on their lot, knowing there’s a problem, and simply don’t care. More

I had great service on my Toyota Camry when I had it towed in for leaking oil to their service center. They were fast and kept their word when working on my vehicle and had it done quickly. Would highly towed in for leaking oil to their service center. They were fast and kept their word when working on my vehicle and had it done quickly. Would highly recommend. More

This has always been my go to dealership since they opened. I have always great service. opened. I have always great service. More

Layla and the whole entire rockwall Toyota teams did an awesome job with assisting us and guiding us through the process. It was a pleasure to work with. Thank you. awesome job with assisting us and guiding us through the process. It was a pleasure to work with. Thank you. More

They don’t make you wait to get your car in , and the person that attended me was very nice + they complete the service fast . person that attended me was very nice + they complete the service fast . More

Do not trust Toyota of Rockwall! !! They will misdiagnose your vehicle, take your money for repairs that do not work, and then completely ghost you when caught in a lie.I brought my 2 !! They will misdiagnose your vehicle, take your money for repairs that do not work, and then completely ghost you when caught in a lie.I brought my 2019 Corolla LE in for a steering/key issue and paid $933.83 for a new ignition cylinder. The car failed immediately with the exact same breakdown. When I brought it back, they admitted the first repair failed, slapped me with a second estimate for $1,500 for a cylinder housing, and flat-out refused to make it right or refund the failed job.I have physically gone to this dealership three separate times to get this resolved. Each time, I was brushed off and promised that the Service Director would call me. That call never came. I have also called the main line multiple times, requested call backs, and sent detailed emails directly to General Manager Tony Yazbeck. Nobody will respond, and nobody will call me back.They are intentionally ignoring me hoping I will go away. Because of this complete lack of basic ethics, I have officially escalated a case with Toyota Corporate, and initiated a total chargeback dispute with my bank. Avoid this service department !!! More

Fantastic customer service. Everything was prompt, all employees were attentive to everyone’s needs, and the facility was spotless. Everything was prompt, all employees were attentive to everyone’s needs, and the facility was spotless. More