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Toyota of Rockwall

Rockwall, TX

4.5
6,425 Reviews
Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, YOU! Company Overview 1250 E. Interstate 30 Rockwall, TX 75087 Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas which makes it easy for you, your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy more vehicles or have referred their friends and family to us. Toyota of Rockwall is looking to build relationships and we want to be your friend in the Automotive Business. Whether you need Service, Parts or a new vehicle, we want you to choose us.
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1250 E Interstate 30

Rockwall, TX

75087

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Showing 6,425 reviews

September 14, 2021

Sales staff was great. I just got tired of the back-and-forth with management. Sales staff should know what their limitations are to expedite the sales. More

by si_tenor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Thomas, Ben Danler
Sep 14, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 14, 2021

Fast service , everyone was helpful and Justin did a great job , price was great too and the discount at the website help as well More

by carlosalfaro3878
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Sep 14, 2021 -

Toyota of Rockwall responded

Carlos, We are very happy to hear Justin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 13, 2021

Justin Hogue answered a Facebook post about servicing my Lexus closer to home in the Rockwallian. He has been excellent with answering questions, customer service, booking, greeting, explaining... you get t More

by VenitaKay.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Sep 13, 2021 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 13, 2021

Greeted promptly and courteously. We had an appointment and our salesman Josef was waiting for us. He was courteous and sought to help us with finding the car that suited our expectations. Over all, this w More

by GeneKey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Thomas, Josef Casares
Sep 13, 2021 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall! We appreciate your fantastic feedback and five-star rating. We're glad to hear that Josef was able to help, and we hope to see you again! Congratulations on your new purchase!

September 13, 2021

It wasn’t a great experience, it was ok, my wife was not happy, she was quite ignored by our salesmen, we ended up walking out after the third time she asked a question and was ignored, Jeff seemed like a n More

by angeline_bower
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Land
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2021 -

Toyota of Rockwall responded

We're sorry to hear about your experience, Angeline. We'd love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you for your time. We will be sure to share your feedback with our team.

September 13, 2021

Sam was very attentive! Made sure rotation and balance was done properly. Very good service. More

by Gwebb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Sep 14, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with Sam in our service department. We're glad to hear he delivered such a great experience!

September 13, 2021

It took 3 hours for a 40,000 mile job, with an appointment. They also misquoted on map. Paid for part, have to go back for chip. They will not be charging labor. More

by STACYLE521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos Perez
Sep 30, 2021 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 13, 2021

Great experience. Our salesman was knowledgeable and helpful. He made the buying process easy and answered all our questions. Will definitely recommend him and the dealership. More

by kristelaruiz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isai Nieto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Toyota of Rockwall responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

September 13, 2021

My vehicle had some maintenance issues and had to be towed to the dealership. They were able to provide a service vehicle to use while my car was being repaired the very same day. That was a great wei More

by SG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Sep 13, 2021 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Toyota of Rockwall! We appreciate you taking the time to leave us this great review.

September 12, 2021

My service technician is the best. I always ask for her! She does a great job of communicating, always a smile. She is the best! More

by Hal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie
Sep 12, 2021 -

Toyota of Rockwall responded

Thank you for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

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